BRANCH MANAGEMENT | SALES & MARKETING MANAGEMENT | BUSINESS OPTIMIZATIONSTRATEGIC PLANNING & ANALYSIS | REVENUE GROWTH | PERFORMANCE MANAGEMENT• Achieved Award for #1 Branch Manager (October, November, January & March), while planning and overseeing management of 300+ fleet along with increasing sales (25%) and operating profit (20%)• Attained 30% YTD growth; coach, train & mentor 3 Management Assistants, 6 Assistant Managers, and 6 Branch Managers, while successfully accomplishing top customer service scores (93%)• Strictly adhere to company/group policies, procedures, rules, and regulations and all applicable laws as well as supervise and coordinate branch management team work requirements• Direct business processes and optimize employee performance via sales best practices, thus enabling winning customer services, ensuring high-quality service deliverables and driving optimal sales achievements• Coach staff to increase branch sales by communicating and utilizing sales processes to promote and sell optional protection products, vehicle features & benefits, and fuel options• Streamline overall branch operations and supervise the management team; develop overall branch business and operational strategy; and oversee the development and maintenance of operational plans• Conceptualize training strategies for branch employees along with supervising, training, evaluating, and developing staff; prepare effective and timely employee reviews and oversee the review process• Execute a multi-faceted role within an all-encompassing branch management position, assessing and analyzing a competitive environment and administering detailed reports and recommendations• Provide actionable feedback regarding employee performance; meet with personnel to monitor sales goals and overall performance; and conduct interviewing and hiring of branch employees• Develop, plan, and participate in branch sales & marketing efforts to increase and improve business functions

SALES MANAGEMENT & GROWTH | PROFIT & REVENUE OPTIMIZATION CUSTOMER SERVICES | MENTORING & COACHING• #1 Branch Manager with a growth rate of 30% while increasing sales by 20% and operating profit by 30%, as well as accomplishing top customer service scores at 95%• Coached 4 Assistant Managers & 5 Branch Managers as well as invited 4 times to Elite Club for Sales MVP

COST REDUCTION & BUDGETING | BRANCH MANAGEMENT SALES & REVENUE OPTIMIZATION | FLEET MANAGEMENT• Recognized as the #1 Cost Controller and #1 Branch Manager with 20% YTD growth while increasing sales by 20% and operating profit by 20% along with accomplishing top customer service scores at 94%• Acquired the #1 spot in Cost Control and also the #1 Branch Manager while planning and overseeing fleet management of 300+ as well as increasing sales by 20% and operating profits by 25% with 25% YTD growth

SALES OPTIMIZATION | OPERATING PROFIT GROWTH | CUSTOMER SERVICE | SALES MANAGEMENT• Enhanced sales by 25% and operating profit by 25% with 15% YTD growth; achieved #1 Branch Manager position while accomplishing top customer service scores at 94%• Received invitation to attend Elite Club 15 times as a Sales MVP

OPERATIONS MANAGEMENT | BUSINESS RESOURCE UTILIZATION | FINANCIAL MANAGEMENTPOLICIES & PROCEDURES | SALES & ACCOUNT MANAGEMENT | CUSTOMER SERVICES• Nominated as #1 Assistant Manager with 10% YTD growth; optimized and enhanced sales by 20%; attained top customer service scores at 91%; and invited to the Elite Club 14 times as the Sales MVP• Proficiently engaged in the Distribution of Daily Sales and Credit Analysis reports via Excel spreadsheets in an accurate and timely manner across various departments and offices within the organization• Showcased initiative, independent judgment, discretion, and decision-making skills to perform multiple tasks and resolve critical issues while streamlining daily branch operations and managed business resources• Managed finances including cash box, bank deposits, and petty cash in accordance with company/group policies while ensuring consistent application of proper underwriting practices, including auditing of tickets• Performed premium customer services and conflict resolutions during difficult transaction, while thriving within fast-paced, client-facing environments• Maintained and prepared various Excel spreadsheets, i.e. updating and submitting Gain/Loss reports, DM reports, Route Ranking, and Service reports as well as prepared route books and route deposits

CROSS-FUNCTIONAL TEAM DEVELOPMENT | TRAINING & MENTORING | SALES & REVENUE GROWTH• Promoted to the Team Lead position while earning the #1 Sales & #1 Team Ranking along with showcasing excellent team development skills during training and mentoring of 4 Management Assistants• Achieved top customer service scores (90%); increased sales (15%); invited to the Elite Club 9 times as a Sales MVP

SALES OPTIMIZATION | SALES & MARKETING BEST PRACTICES| NEW BUSINESS DEVELOPMENT PROFITABILITY ENHANCEMENT | SALES & ACCOUNT MANAGEMENT | PROJECT LEADERSHIP• Selected as #1 Management Trainee, increased sales by 20%, and invited to Elite Club 7 times as the Sales MVP• Support all facets of branch sales and marketing efforts and identified new business to increase profitability • Negotiated and managed sales & service contracts, thus increasing monthly sales via existing client accounts • Supported management projects and administrative duties: Generated reports, development of organizational charts, and controlled costs while providing innovative ideas to increase revenue by selling products and services