Dedicated Business & Technical Analyst for Claims Services Operations.

- Responsible for providing business analytical support by documenting business requirements for the development of new business systems and enhancements to existing systems.- Gather and document user requirements and create supporting documentation per established procedures (Business Requirement Document, Technical Requirements Document, Requirements Traceability Matrix)- Assist in the execution of a project by leading requirement review meetings with IT and business partners to obtain sign-off- Work with test lead to define testing strategy and identify use cases- Develop and execute test plans to confirm user requirements- Work with training department to develop training strategy; define training requirements- Coordinate roll out activities with business which include coordinating pilot (if applicable) and preparing release notes, user guides and training material for the end users- Complete production acceptance of change which includes end user participation and validation of successful implementation- Participate in and/or lead project meetings as needed; publish meeting minutes- Manage some or all aspects of projects including creation of project timeline with individual tasks, quantify and track project benefits and identify impacts across the organization- Provide project updates considering current vs. planned status including identification of issues and risks and mitigation approach- Prepare formal presentations, written reports and general project documents as deemed appropriate including workflows and new process documentation- Mentor and provide guidance to junior members of the team

(ExaValu, Inc. Consultant)* Identify major feature categories, prioritization and order of work for a very custom implementation on Guidewire InsuranceNow of Surplus Lines Excess and Umbrella products. * Elicit & document requirements for process flow, screens and fields to accomplish uniformity of the user experience along with identification of backend entity attributes & enumerations for the product & line definitions, rating, coverages, and forms including acceptance criteria scenarios for both user interface and backend/downstream data.

Mentor teams on agile workplace and project management approach along with website brochureware enhancements with integrated e-commerce processes for local non-profit companies.

I suffered a complex break of the arm and wrist: Colles fracture, Distal ulna fracture, and possible Scaphoid fracture all which together made my case NOT eligible for surgery. Rather, I was in a cast and then a ridged splint for five months. Then for seven months in physical therapy and rehabilitation to regain use of my left hand. I am happy to say my left hand (non-dominant hand) is now 99% range of motion as compared to before the complex breaks. I read a lot and took online courses during the recovery period.

A time when family needed to be a priority.

* Manage five direct-report employees, seven offshore BSA’s, and over a dozen business partner / vendor relationships. * Lead agile processes including project planning, change management, & grooming. * Encourage collaboration of a cross-functional team of BSA’s, Underwriters, Product Managers, and software developers for conversion of $220M book of policy and claims from a legacy COBOL system to a J2EE platform (Guidewire), as well as to organize, document requirements with acceptance criteria, including definition worksheets, for implementation of all Personal Lines product lines on Guidewire Policy, Billing & Claims InsuranceNow application including downstream E/T/L for data warehouse, EDI download and GL feed, etc. * Define, document, test and implement seventeen real-time third party data / service APIs. Repeat same conversion, requirements, definition worksheets for a $5M book of Commercial Lines BOP / Umbrella book of policies to Guidewire InsuranceNow policy, billing, claims, etc.* Elicit, document requirements and functional specifications for first notice of loss (FNOL) service integration including automated claim set-up with loss type profile coverages and baseline reserves.

* Created and maintained the Agency/Producer Compliance & Relationship Management System plus E/T/L to other systems so as to bring the company into compliance with state licensing and communication requirements for insurance producers.* Created and implemented electronic signature seemless service to business application integration for point of sale processes that improved ease of use, and achieved 100% compliance thereby avoiding potential risk of $20M monthly in state fines. * Designed and implemented 12 web service integrations with 3rd party data providers in support of Personal Lines Automobile and Homeowners new business and renewal policy underwriting which directly contributed to an improved combined ratio through ease of use and accuracy of the Underwriting process.

* Conceived and created a first-in-kind rating engine for Commercial Lines BOP product published in Internet Weekly plus Yahoo! Technology Review and resulting in one year free Microsoft Office, 120 seats, for the company.* Built and implemented web-enabled, automated new business processes using WebSphere integration to COBOL that saved the company 30k monthly in Underwriting expense and increased annual revenues by 2% the first year after implementation.* Constructed and implemented single sign-on and security infrastructure in support of over 9,000 end users and saved 100k annually.

* Architect and implement EDI download of policy details using ACORD AL3 with transmit to IVANS ECS daily process for consumption by Trading Partners’ Agency Management Systems.* Key contributor on projects such as Y2K, 1st consumer website, and agency automation

Document workflows, requirements then coordinate development, manual entry of conversion data and testing for a new, first automated system for administration of Reinsurance treaties and contracts, billing and general ledger & claims interfaces plus daily, monthly, quarterly, annual bordereaux and other reports.

AVP Risk Management & Reporting Analyst | 1995-1998:* On-site technical sales support, installations and training for Loss Control services.* Created and serially implemented real-time reporting to mid-size and jumbo accounts.Business Analyst, Internal Systems | 1991 - 1995:* Project lead for enterprise-wide provider data conversion from CICS to AS400 midrange platform application.* Project lead and database administrator for dental claim system conversion from CICS to client-server custom application.* Contributor to HIPAA legislation draft Senate Bill * Lead analyst for installation, implementation and training of Windows desktop for 11,000 employees.* Lead analyst for design and implementation of call center automation of $2M revenue center.* Fulfillment and maintenance of regulatory reporting for Accident & Health Medical Insurance.Quality Assurance Analyst | 1989 - 1991:* Test plan and test case execution for various proprietary systems.