Jimmy Coyle Email and Phone Number

Utilizes expertise gained in applying process analysis and improvement tools and methods in a variety of business operations.  Supports and consults on overall business strategy and corporate objectives with the aim of creating value, maximizing growth or improving the business performance of clients.  Performs advanced analysis to support the identification of business needs and determine solutions to a variety of complex business problems and processes.  Applies full complement of process analysis and improvement tools and methods.  Specialist level competent to work in all phases of the unit’s assignments.  Incumbents work with a high level of independence.  Provides technical expertise to associates and other functional areas.  Responsible for all project management and business consulting activities for assignments of diverse scope and complexity.  Acts as a key contributor to a center of excellence for business process. Essential Functions/Principal Responsibilities

EXPERIENCE BUSINESS PROCESS ANALYST | TRIWEST HEALTHCARE ALLIANCE | AUGUST 2019 – CURRENT • Partner with internal busines groups to automate manual processes, saving time and money while decreasing errors • Collaborated with stakeholder groups across the organization to ensure business and technology alignment with key initiatives • Conduct deep dive analysis to document major pain points and collaborate with busines departments to reduce waste and defects • Define and document detailed business requirements and process maps to aide in the successful build of several technology projects across the company • Conducted process walks where teams of SME’s and leadership are able to walk through the process steps, pain point, and gaps to ensure the success of design • Build various User Acceptance Test to ensure projects are executed with the highest standard with minimal change and impact upon execution • Lead project design meetings to ensure requirements are documented for execution ahead of schedule • Leader project risk meetings to ensure risk is being captured, evaluated, and mitigated where needed • Lead project status meetings to ensure project task are completed on time or ahead of schedule, inform leaders with project slips and actions to align to the project completion date • Analyze data to identify issues, defects, and solutions, then presenting logical data to leaders so they can make informed and logical decision

Responsible for working with internal business groups on reviewing, analyzing, and evaluating business processes, business systems and user needs to achieve process and change improvements and to improve overall business results - Plans, performs and implements process improvement and/or change management initiatives - Develops and implements processes to establish and maintain quality standards of existing products and services - Provides consultation on the use of re-engineering techniques to improve process performance and product quality - Ensure that changes are deployed in a consistent, timely fashion that manages the risk of change, minimizes disruptions to the target environment, and provides a framework to ensure that changes are successfully implemented - Analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements. - Develops and authors methods and procedures / job aides, processes and other formalized documents based on business requirements - Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities. Diagrams and evaluates existing processes - Successfully builds and manages relationships between various field and corporate contacts to fully meet their business process and change management needs. This includes defining policies, methods & procedures and best practices - Plans, performs and implements process improvement and/or change, event, incident, configuration, root cause or asset management initiatives

ISC PROGRAM MANAGER/ BUSINESS ANALYST | HONEYWELL | 2011-2014• • Led and developed full scale project plans • Manages multiple development projects through execution and introduction• Manage and maintain cost and manufacturability while delivering milestones on or ahead of schedule• Manage a cross functional team • Drive milestones to completion• Implement Value Engineering on programs to (cost reduction)BUSINESS ANALYST | HONEYWELL | 2007-2011• Monitors tasks to fulfill contractual requirements, • Meet business objectives, and stay within approved program schedules and costs• Meets the customer's program needs in order to ensure customer satisfaction• Provides support to proposal activity including negotiation support• Avoids problems by communicating with all levels of the Organization (vendors and customer in a timely manner). • Manage Program risk to eliminate uncertainties• Identify, evaluates, recommends and implements continual process improvement • New Business, lead program proposal teams to execute and complete in a timely manner • Support the Multiple business units for alignment to product roadmap (long term success and market growth)• Drive Integrated Product delivery key tasks to success• Continuously monitor and communicate performance, cost, and schedule to the program team and leadership

OPERATION/SERVICE SPECIALIST | CHARLES SCHWAB | 2005-2007• Review, track and monitor highly regulated documentation for accuracy and completeness• Follow up on information required to process requested transactions for internal and external customers• Respond to questions and resolve issues within scope of knowledge and authority to resolve any business issues with speed and accuracy; identify and escalate those issues that are out of scope• Research errors and evaluate what is needed to resolve issues with internal and external customers• Perform a duel role of process financial advisers forms and customer service support to customers who need immediate attention• Research possible opportunities for Charles Schwab to work more efficiently with their investments advisers• High knowledge base of Charles Schwab’s internal IT systems, process and procedures for through-put improvement

• Excellent on time and attendance records • Manage products/evaluate cause and recommend corrective action, along with identify opportunities for improvement of programs that have high avionics failure rate• Reduced costs for high price components for Radio Products of approximately $5 million dollars of recurring costs in twelve months.• Tracking and implementing new cost reduction measures for new and existing products • Responsible to document the Engineering Change Orders and Manufacturing Instructions for product changes. • Composing and updating Weekly Sales Bulletins• Manage Oracle Database- Download RTY data to document product failure for possible cause and corrective action. • Update Product Score card- download costing, Role threw Put yield, OEM acceptance, and Field Failure data from QDS Program to update Product score card to present to upper management.