Tech-savvy, client focused leader with a proven record of designing and delivering highly engaging training and client education programs to help employees and clients develop their skills and maximize the utility of technology-based tools and solutions. Known for explaining complex concepts with clarity and precision and possessing excellent communication and interpersonal skills. Known for providing Best-in-Class post-sales support, customer implementations, customer success initiatives, and continuous improvement of a Company’s customer outcomes. Builds consensus, between cross-functional teams, develops long-term trust, and consistently achieves aggressive goals.CORE COMPETENCIES:Client Education • Client Success • Training Development • Training Management Project Management • Coaching & Mentoring • Software Implementation • Leadership Problem Solving • Interpersonal Skills • Communications • Product Development Customer Service ManagementSELECTED HIGHLIGHTS:• Directed project activities on a $35M recurring annual Healthcare IT refresh project to lay groundwork for successful introduction of PMI project disciplines to a team not accustomed to such direction and discipline.• Successfully managed 10 IT projects over a three-year period with varying project team sizes, budgets and levels of complexity. Consistently rated high in customer surveys for satisfaction on delivered projects. • Created communication packages and initiated deployment and tracking for two separate device-refresh sub-projects for 173 healthcare facilities. Accomplished successful sub-project kick-offs with detailed progress tracking and clear communications. Resulted in successful implementation of two new technologies at the impacted facilities. • Coordinated activities for software vendor on major archiving software implementation project, completed on time and within budget with minimal disruption for 71 networks at 265 facilities.