•Improved Finance profit per unit from £250 to over £350. This improvement has consistently placed Hobin’s in the upper quartile for SEAT dealers nationwide for Finance, Asset protection and Service plan sales.•Highly successful in selling fixed cost maintenance plans in addition to other service plans with a 50% penetration rate.•Financial Conduct Authority (F.C.A) supervisor for the department. Make sure that all staff are fully compliant with regulations and all training is up to date. Auditing all deal files and the online reporting system to provide assurance that F.C.A regulations are adhered to.•Update Dealer Management system and compile various reports for one to one meetings with Company Director, Finance company and Manufacturer representatives.•Set targets for the sales team and monitor progress using KPI’s to ensure the budget targets are met for the department and staff work effectively to maximise profits.•Supervise the sales team to ensure they perform in a professional manner and that sales processes are adhered to at all times.•Use performance reviews to highlight training requirements and carry out training using role play and confidence building exercises to develop the sales team member’s customer service skills.•Collate customer information from sales person including valuation of part exchange and finance options to produce a deal presenter for the customer. Provide support to the sales person when necessary.•Managing new car stock levels to ensure the correct model mix is available to enable the achievement of new car sales targets set by the manufacturer.•Optimise used car stock levels, purchasing from a number of suppliers (SEAT remarketing, Motability and Auctions) to provide quick stock turnaround and reducing overage to maximise sales turnover.•Manage the costs of the department to ensure maximum profitability on all sales whilst maintaining the quality of the inventory.

•Analyse customer database to determine potential repeat customers and identify a strategy to encourage additional purchases.•Developed and implemented a new customer requirements document to improve customer service and to make sure all relevant data is captured. Carried out training with all sales staff to ensure they understand how and why to use the form correctly. This process has been continually adapted to meet customer needs, coaching the sales team to ensure all information is gathered and presented in the correct manor.•Experienced user of all VWFS systems including Connect, EGM and four square deal presenter•Enforce regulatory aspects of finance and insurance sales using the ITC Compliance system. Compile monthly report to ITC detailing all finance and insurance product sales including profiling

•Managed used car finance in the sales department for the Vauxhall brand managing a team of six salesmen.•Controlling all finance and insurance aspects of the sale of used cars. Ensuring all regulations adhered to at all times. Processing customer applications and proposals to the finance companies and assisting the customer with the completion of paperwork. Answering all questions raised and thoroughly explaining the contracts to the customer.•Assisted Sales Manager with the running of the department; including calculating the deals and ensuring all staff followed the sales process at all times. Second facing customers and closing sales where necessary•Compiling daily, weekly and monthly reports for the dealer principal and accountant detailing sales completed with profit margins and add on sales. Compiling a monthly commission report based on daily profit and loss report for the accountant for the calculation of salaries. Performance reviews based on targets and KPI’s.

•New and used car sales executive.•Selling finance and insurance products with car sales. •Contacted potential customers from our data base by telephone and make face to face appointments for future sales.•Passed the FSA assessment to enable me to sell insurance products.

•Used car sales executive, working with a very strict sales process.•Selling add on products including finance.•I completed sales training at the Honda institute

•Meet potential customers at Schools, Presenting to teachers and senior staff members. Built and maintained customer database.•Confirming appointments with Schools and carrying out photographic work to the highest standard.•Delivering work and collecting monies.