• Responsible for facilitating self-organising team to ensure they are making progress against Program Increment commitments.• Protect the team from scope creep during execution of the PI.• Remove impediments for the team, coordinate with the Engineers in implementing solutions.• Help team members communicate, coordinate, and cooperate.• Supports and enforce Scrum process and other rules.• Ensures that the team has a clear understanding of Definition of Done and how to meet it• Coordinate with other teams on the Agile Release Trains (ARTs) and communicate status tomanagement. • Work with the Product Owner/s to review and prioritize features.• Lead and facilitate SAFe ceremonies to include sprint planning, sprint review, demos, sprintretro, and PI planning.• Work with Product Owner/s to develop User Stories to meet the Feature acceptance criteriaBuild a trusting and safe environment where problems can be raised without fear of blame,retribution, or being judged, with an emphasis on healing and problem-solving.• Work closely with the commercial invoice Business Change function to ensure a seamlessdelivery of the technical components of business change.

• Guide teams and organisations on how to use Agile/Scrum practices• Assess the Agile Maturity of teams and organisations and coach them to higher levels ofmaturity. • Support the scrum team and stakeholders in dealing with blockers and impediments• Build a trusting and safe environment where problems can be raised with an emphasis onproblem-solving and continual learning• Assist with communication, improving transparency and information flow• Support and educate the Product Owner, especially on refining and maintaining the productbacklog.• Provide support to the team using a servant leadership style whenever possible and leading byexample.• Facilitate reviews, retrospectives, daily stand ups and planning meetings.• Foster a culture of collaboration with other scrum masters and building a network with otheragile champions across the organisation.• Put into practice agile values and principles from the Agile Manifesto.• Contribute to the further growth and expertise of Digital Factory and the Business Technologyunit.

 Diagnose and resolve technical hardware and software issues Advise user on appropriate action and solutions Log all help desk interactions Administer help desk software Redirect problems to appropriate resource

 Respond to requests for technical assistance in person, via phone, electronically,Providing training new staff Diagnose and resolve technical hardware and software issues Research questions using available information resources Advise user on appropriate action Follow standard help desk procedures Log all help desk interactions