● Implemented a fully automated deployment pipeline using Jenkins, Docker, and Kubernetes, reducing deployment time and enhancing application stability● Deployed CI/CD pipelines using tools like Jenkins, GitLab CI/CD, or AWS CodePipeline to automate build, test, and deploy● Developed and maintained automation scripts to streamline repetitive tasks and improve operational efficiency● Providing technical assistance for cloud-based systems and resolving any operational problems● Provisioned and configured virtual machines, storage, networking, and other cloud services● Provided appropriate access to applications, systems, and data with advanced authentication via IAM● Built and managed Cloud Infrastructure, which includes computing, storage, network, and security. This involved setting up security groups, system backup for reliability and fault tolerance● Deployed CloudFormation templates for VPC built with private and public subnets coupled with EC2s instances as required.● Stayed up to date with existing and new cloud services, providing guidance totechnical teams as available cloud capabilities evolve.

● Encrypted Amazon RDS as an added layer of security● Recommended and managed transmission protection requirements for all environments (systems, applications, containers, etc.) such as VPC peering best practices, SSL certificate management, key pairs etc● Encrypted data stored in EBS as an added layer of security● Automated operational tasks such as software configuration, server scaling and deployments, and database setups in multiple AWS cloud environments with the use of modern application and configuration management tools (e.g. Jenkins, Chef, Puppet)● Provided cross training and /or knowledge transfer to colleagues as necessary, particularly on the AWS platform ● Rotated IAM access keys regularly and standardize on a selected number of days for password expiration to ensure that data cannot be accessed with a potential lost or stolen key● Designed, built and deployed scalable, highly available, and fault tolerant systems on AWS● Granted the fewest privileges possible for application users via IAM

● Stayed up to date with existing and new cloud services, providing guidance to technical teams as available cloud capabilities evolve● Deployed and managed containerized applications using Azure Kubernetes Service (AKS), ensuring scalability, availability, and reliability● Encrypted data stored in EBS as an added layer of security● Utilized Azure Resource Manager (ARM) templates to deploy and manage infrastructure resources in Azure Cloud Services.● Configured virtual machines (VMs) running on both Linux and Windows operating systems to meet specific project requirements● Managed Windows Server environments, including Active Directory domain services, group policies, and user authentication● Configured multi-factor authentication (MFA) and conditional access policies to enforce security best practices and mitigate unauthorized access● Developed and maintained Standard Operating Procedure (SOP) documentation to standardize support processes based on best practices

• Added new users and provided access to databases and system functions.• Setup and supported connected peripherals• Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician• Identified and learn appropriate software and hardware used and supported by the organization• Refurbished desktops/laptops for customers and company • Performed post-resolution follow-ups to help requests• Performed related duties consistent with the scope and intent of the position• Developed help sheets and knowledge base articles for end users• Identified and learned appropriate software and hardware used and supported by the organization• Provided first-tier support and troubleshooting for technology products and applications• Install, configure, and modify hardware and software to ensure optimal performance