Account management for the Quebec region in French and English.• Deal exclusively with HP VARs. • Configure enterprise Storage and Server solutions and follow the sales cycle to completion.• Booked orders for won opportunities.• Helped solve process problems with booking and shipping.•Use Oracle for booking and proprietary HP applications for configurations.

Account management for the Quebec region in French and English.* Delt with channel partners, HP field and specialists to negotiate and close newbusiness.* Worked towards sales quota through cold calls, following leads and existing customerneeds. * Management and grow pipeline with excellent Siebel skills. * Help configure products and services to reach customer needs.

Providing Pre-sales Support for: Printing and Imaging products , Desktops, Notebooks, Intel Servers, Workstations,Handheld/Pocket PCs, Storage Backup Solutions and Care PacksProduct upgrade information Compatibility questions between productsNew product solutions and configurations Appointed as “Server Champion”. Specializing in server Knowledge and Assist HP inachieving its revenue goals and customer satisfaction objectives.Provide program support for all HP Canada channel partners.o Support for all businessunits such as partner portals and programs such as QuickBid, Big Deals, pricing andpromotions.

Provided Technical support for the SEDAR client software, SEDAR Web page and SCRIBE livefeed. Provided support over the phone for technical related problems with the above-mentioned softwares in French and English.

Provided technical support over the phone for internal Employees and travel officesacross Canada. Supported Microsoft Office suit, Lotus Notes, Novell, NT passwords, phonesystem and a host of in-house applications. 25 to 40 calls a day

Provided Technical support over the phone for high speed Internet service. Dutiesincluded helping customers Configuring TCP/IP stack for 95, NT and MAC operating systems.Also educating customers about the Internet and general account management. 25 to 50 callsa day

Did technical support over the phone for the Internet. Helped people get connected and dovarious tasks on the Internet. Help configure software and hardware. On the

This was my OJT required by EBCI to graduate. Duties involved computer and printerrepair, Mainly COMPAQ computers and EPSON printers. Installing components, software anddoing service calls.