Operations Manager
Snowshoe Mountain
Managed the day to day operations of the public safety, transportation, parking, dispatch, street maintenance, and heavy equipment departments. Responsible for operating and capital budgets, payroll, purchasing and inventory, employee recruiting and hiring, etc. Strived to provide exceptional customer service and provide the most memorable guest experience possible. Working manager with heavy equipment experience as well as experience operating commercial motor vehicles. Class A CDL with doubles/ triples, passenger, tank, and hazmat endorsements. Managed DOT compliance program for mountain operations. Implemented leadership principles and philosophy through leadership by example. Involved in team building and leadership initiatives within management division. Participated in and lead change management practices in order to adapt and grow with changing business demands. Involved in strategic planning and Black Belt projects to achieve set financial and customer service goals. Twenty years customer service and mountain operations experience. Worked with Snowshoe Mountain from November 1989 to November 2009 where I held several positions within various operations of the business from lodging to mountain operations. Experience within the lodging, golf maintenance, street maintenance, snow making, heavy equipment, parking, public safety, dispatching, parking, and transportation operations.