Serving as the primary strategist for driving value realization and product adoption among new and existing customers, ensuring they achieve their strategic goals. Leveraging customer data to uncover actionable insights, identify trends, and explore opportunities for continuous improvement. Spearheading initiatives that secure the success and retention of our SMB and Enterprise clients, fostering long-term partnerships and driving revenue growth.

SAP Concur is a leading provider of integrated travel and expense management solutions. My team's responsibilities involve daily management of assigned Cloud customer accounts, including account management strategies as well as engagement and expansion plans to ensure growth within these customers. My focus of this position is twofold, to maximize the value that customers and SAP receive through adoption and use of the Network and to ensure that the customers deploy and use of all of their entitled subscription software. I serve as the primary point of contact for the customer and maintain customer satisfaction through issue mitigation and escalation management. I am responsible for customer portfolio retention, effectively positioning the specific line of business value proposition in order to drive adoption and optimization of our solutions and services necessary to support the customer.Recipient of the 2016 President Club Award for Client Development Excellence.

Strategic Key Account Manager overseeing the revenue growth, success and retention of our national key enterprise accounts within the San Francisco Bay Area / Silicon ValleyRecipient of the Hertz 2014 President's Circle Award for Sales Excellence. Ranked top 3% in the nation.The Hertz Corporation, a subsidiary of Hertz Global Holdings, Inc. (NYSE: HTZ), is the world's largest airport general use car rental brand. Combined with the Dollar and Thrifty brands, the company operates from approximately 10,400 locations in approximately 150 countries worldwide.

Led the development and execution of comprehensive multimedia marketing strategies for the San Francisco Bay Guardian (SFBG), delivering integrated print, online, email, and mobile advertising solutions to local independent businesses. Oversaw all aspects of campaign management, ensuring alignment with client objectives and driving impactful results."Guardian Advertising specializes in connecting businesses to the real people, scenes, and neighborhoods that make San Francisco and the Bay Area such a unique place, through marketing partnerships and integrated advertising packages that include digital, print, e-messaging, social networking, mobile, and more!

The second-largest tobacco company in the United States, R.J. Reynolds Tobacco Company makes many of the nation’s best selling cigarette brands, including Camel, Pall Mall, Doral, Kool, Winston and Salem. R.J. Reynolds provides adult tobacco consumers with the highest quality products and is an innovation leader in the industry.As the Key Account Manager, I directed the negotiation, execution, and management of national and local brand-building marketing programs with key retail chain accounts and wholesale suppliers across California, Arizona, Utah, Oregon, and Washington. I led strategic initiatives to enhance brand presence and drive growth within these critical markets.

Strategically negotiated and implemented local brand-building marketing programs and events targeting non-traditional outlets such as bars and nightclubs within the South Bay area. Oversaw and directed the management of our third-party events and marketing field team, ensuring alignment with broader strategic objectives and optimal execution.* Recognized for leadership and production abilities and promoted into position with increased responsibilities.

Strategically negotiated, executed, and managed both national and local marketing programs for traditional tobacco outlets, including independent convenience stores, c-store gas outlets, and retail chains within the San Jose area. Demonstrated strong sales acumen and effective execution to drive significant market impact and achieve strategic goals.* Recognized for leadership and production abilities and promoted into position with increased responsibilities.

Assisted with coordination of Jumpstart21 Internship Program: the first collaborative youth investment initiative in Sacramento designed to give high-school students life/work skills in order to qualify for internships that will support their future career goals and aimed to provide career and education choices for at-risk youth within the Sacramento Region.