Jimmy Armbruster Email & Phone Number

• Leads a team 19 across 7 locations in support of all end users and end user technologies for the respective service areas.• Possesses and displays proficiency in all KSA's and meets expectations of a I.T Support Technician III• Assigns work in accordance with incident priorities and project plans.• Ensures quality and timeliness of work completion and acts as the customer facing point of contact for onsite resources.• Performs timecard approvals and oversees team PTO, coverage hours, on-call schedule, project and task assignments.• Ensures ITS project and non-project time keeping is maintained in accordance with policy.• Serves as the department representative to the Local Ministry for support services. Coordinate with the other ITS teams to ensure service delivery by the team.• Provides coaching and mentoring to the team members and in coordination with the IT Client Services Manager, conducts performance reviews.• Ensures accountability and life cycle management of technology located at each of the respective locations. This includes proper fiscal responsibility and maximizing utility of all technologies in their purview.• Functions well as a part of a strong team and lends to the success of the team.• Comply with ITAM processes and procedures as directed• Collaborates with Manager on annual budget projections for capital refresh and minor equipment spend

Litchfield, Il

Greenville, Il

Receives and prioritizes client help desk callsObtains clear understanding of client problem and works with client toward resolutionParticipates in On-Call Support rotationMaintains necessary documentation related to services providedMaintains software inventory and licensesManages equipment inventoryCompletes workstation orders and setupTroubleshoot, configure and manage desktop hardwareTroubleshoot, configure and manage laptop hardwareTroubleshoot, configure and manage phone systemTroubleshoot, configure, fix, and replace phone sets (Analog, digital, IP)Maintain backup tape rotation and logsProvide Support for hospital EMR Software (CPSI and Prime Suite)Administer help desk software (IssueTrak)Create and restore Ghost Server images.Create and deploy Group Policies - as neededManage WSUS clientsSetup of new hire accounts (AD, Exchange, and EMR Software)Terminate phone line and CAT6 cables (wall jacks and patch panel)

Greater St. Louis Area

Provide first line of support for users requiring assistance. Answer helpdesk calls, and create service tickets. Troubleshoot, fix, and replace desktop computers, laptops, digital phones, analog phones, and printers. Provide support for hospital EMR Software (CPSI and Prime Suite). Terminate phone line and CAT6 cables. Setup of new hire accounts (AD, Exchange, and EMR Software). Participate in on-call rotation. Administer help desk software (IssueTrak). Create and restore Ghost Server images. Load and unload tapes for backup processes.

•Senior Operator Duties: Gathering Data Center metrics, Creating month-end operations metric report, Help interview new candidates, On-call support for off shift operations, Documentation•Operator Duties: Automation and monitoring (Control-M, BEM/PEM), Create service tickets (People Soft: ServiceONE), Install and uninstall Date Center equipment (pSeries, iSeries, HP3000, HP, SATA Arrays, FC Arrays, Switches, SAN Switches), Run cables (CAT, Fibre, Direct Runs, Patches), Print using Xerox 75MX (AP, Payroll, Invoices), Run AS400 nightly backups, Run HP3000 nightly backups, Answer help desk calls and forward them to the appropriate on-call personnel, Load and unload tapes into the Automated Tape Library daily, Work with vendors servicing the Data Center.•Additional Saturday Operator Duties: Run AS400 full backups, Run HP3000 full backups, Monitor Generator exercise

•Senior Operator Duties: Gathering Data Center metrics, Creating month-end operations metric report, Help interview new candidates, On-call support for off shift operations, Documentation•Operator Duties: Automation and monitoring (Control-M, BEM/PEM), Create service tickets (People Soft: ServiceONE), Install and uninstall Date Center equipment (pSeries, iSeries, HP3000, HP, SATA Arrays, FC Arrays, Switches, SAN Switches), Run cables (CAT, Fibre, Direct Runs, Patches), Print using Xerox 75MX (AP, Payroll, Invoices), Run AS400 nightly backups, Run HP3000 nightly backups, Answer help desk calls and forward them to the appropriate on-call personnel, Load and unload tapes into the Automated Tape Library daily, Work with vendors servicing the Data Center.•Additional Saturday Operator Duties: Run AS400 full backups, Run HP3000 full backups, Monitor Generator exercise

Automation and Monitoring, create service tickets, install and de-install servers, run cables, run AS400 nightly backups, answer help desk calls and forward them to the appropriate on-call personnel, load and unload tapes into the Automated Tape Library.Data Center Relocation Project: Smurfit-Stone: August 2009Including but not limited to:•250+ Terabytes of disk storage •1 - DS8100 •7 - Storage Arrays •1 - SVC•9 IBM Unix Systems that have a total of 50 AIX LPARS. Each physical system requiring 10 network and 8 SAN connections•90 Wintel Servers installed in 12 racks. Most systems requiring 5 network and 2 SAN connections.

Cook food; clean the store; use a cash register and count drawers; consistently maintain a high level of customer service at all times.

Seasonal Position during harvest.Loaded and unloaded grain trucks; drove a bobcat; tested grain quality and cleanliness.

Bachelors, Computer Science

Course of study was concentrated in networking. Graduated on the President’s Honors List.

Associate, Applied Science

Graduated on the President’s Honors List.