Jimmy Castro Email & Phone Number

Norfolk, Virginia, United States

Hampton Roads, Virginia Metropolitan Area

Managed 16 locations with a team of up to 70 employees in multiple markets ( Richmond and Hampton Roads ) • Train and develop promoted 3 District Directors equipping them for success • Develop and implement store-specific sales goals based on Company Key Performance Indicators (“KPIs”) and clearly communicate action plans to store employees driving performance • Track, analyze, and report individual store performance and communicate areas of opportunity to drive growth • Establish clear development paths for every team member, maintaining strategic succession plans • Partner with Recruiting developing successful strategies to attract, recruit, interview, hire, and retain top talent • Plan and execute strategies to drive marketing efforts and increase brand awareness • Maintain Company cleanliness and safety standards through store inspections and partnering with various departments and vendors • Participate in comprehensive software testing for applicable loan products and regulatory controls • Protect Company assets through detailed store audits with rigorous review and analysis • Maintain consistent compliance with state and federal regulations and Company procedures • Implement compliance and process improvements, significantly reducing or eliminating regulatory violations • Maintain relationship with state regulatory authorities in applicable states • Demonstrate and promote TMX Finance® Family culture by supporting and promoting Company programs and initiatives • Regularly visit every store in district during business hours to provide ongoing coaching, training, and mentorship • Work efficiently in a rapidly changing and fast-paced environment, effectively executing multiple challenging tasks surpassing individual and team performance standards • Utilize strong interpersonal skills to communicate and interact with customers and team members at all operational and corporate levels

Norfolk, Virginia Area

Led 3 different markets for this retail customer credit provider after being recruited by the RVP – expanded from 12 stores in Philadelphia to 26 in the VA Beach market. Directly accountable for every aspect of every district, as well as a collections office and 3 collections vehicles. Led teams of up to 120, including 26 general managers.• Promoted twice to larger, higher-volume districts (with pay increases) after success in previous market• Improved sales and key metrics in every district – averaged 8% sales growth with the #1 conversion rate• Rebuilt a broken, bottom-ranked Philadelphia district – improved from negative to positive profit• Led the Virginia Beach market to 1st in the region (7 districts) for total sales and profit contribution• Drove all 3 districts to 1st in the region for customer delinquency rate – a top priority in the company• Established strong relationships with several furniture retailers, particularly Bob’s Discount Furniture• Selected as 1 of only 3 DMs in the entire company (out of 150) to pilot a new program with Lowe’s• Tested the Lowe’s initiative in 5 stores – hired 25 staff and merchandised each store within 30 days• Hired and on-boarded 30+ store managers, assistant managers, and service associates externally• Developed and promoted 1 new district manager and 10 store managers internally • Hand-picked to train and mentor 2 new district managers due to consistently strong standards

Raleigh-Durham, North Carolina Area

Promoted through the ranks from management trainee to store manager, senior store manager, district manager in training (4 stores), acting district manager, and then district manager (16-37 stores). Provided leadership and support to a team of up to 200 in the Raleigh/Durham market, including up to 37 store managers.• Doubled the size of the Raleigh/Durham district from 16 stores ($11M in sales) to 37 locations ($20M)• Drove the district from the bottom 25% to the top 25% in the company (250 districts) for overall results• Won several “District Manager of the Month” awards, including 4 in a 9-month period in 2014• Increased comp sales every year as a district manager while significantly improving all other metrics• Established very high standards in every area – drove the average mystery shop score to 96%• Led the region in wireless attachment, battery attachment, warranties, and no-contract wireless growth• Awarded for the highest wireless warranty attachment rate in the entire central division• Strengthened loss prevention controls and reduced shrink from 2.7% to consistently less than 1.9%• Opened 2 new concept stores in NC and GA – met all project timelines, expectations, and projections• Promoted 1 new DM trainee, 2 district trainers, and 18 store managers and assistant store managers• Selected to train and mentor 2 new district managers for the company

Norfolk, Virginia Area

Initially employed as a Customer Sales Representative. Promoted to Assistant Manager, then to Senior Assistant Manager and finally to Store Manager. Communicate effectively and diplomatically with customers and throughout all levels within the company. Cultivate customer service skills of employees. Complete inventory accurately and in a timely manner. Responsible and accountable for cash handling. Actively conduct store meetings. Create store goals and incentives. Train management and maintain labor. Responsible for hiring and separating employees.