Jimmy Baldwin Email & Phone Number

Salem, SC, US

Columbia, South Carolina, US

Pendleton, South Carolina, US

- Accurately record all technical support requests from customers into Cherwell ticketing system. This includes gathering any pertinent details that will assist the technical team in a successful and prioritized engagement with the customer.- Provide Tier 1 support for TCTC technology and software applications. This support will be offered through email.

Richmond, Virginia, US

• Mentors business office associates by assisting them with their developmentand training.
• Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelines.
• Participates in the rotation of the “manager on duty” role – responsiblefor delegating and directing the business office workflow, answering questions related to transactions, handling customer issues/concerns and.
• Provides customer service by listening, answering customer questions and explaining paperwork process.
• Processes paperwork associated with retail automobile sales including printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding.
• Processes paperwork associated with an appraisal lane purchase including title collection calls and follow up, obtaining proper paperwork and signatures from customers and sending appropriate documentation to corporate.

Grapevine, Texas, US

• Consistently met and exceeded sales expectations daily while providing outstanding customer service through every transaction.
• Created personalized development plans to assist store managers in reaching their goals and created individual developmental plans with associates.
• Led district conference calls to plan for upcoming weeks and events.
• Provided developmental feedback to store managers and their team during store visits. Traveled with regional VP and district managers to develop skills and learn ways to better our team.
• Created and delivered presentations for district meetings.
• Trained managers on the creation and delivery of reviews and feedback to their teams.

Richmond, Virginia, US

• Analyzed purchasing data from auctions and store locations to providethe most accurate offer for the company to purchase inventory.
• Created a weekly plan with a team to purchase 200-500 cars under targeted price.
• Analyzed data from recent purchases to ensure rapid turnover.
• Managed inventory levels at the store to ensure availability of a variety of products.
• Made decisions on pricing to ensure product inventory stayed competitive.
• Recognized trends in purchase price, season and product to ensure profit in a declining market.