During my time in Corporate Travel Management, I have worked with Multinational, Large and SME markets. I have managed internal and external relationships and provided strategic direction for travel programs. I am an expert in building both team and client relationships and providing practical client-focused solutions.While I am an experienced Key Account Manager with many years of experience in customer-facing roles, I am also focused on my interests and passions, which are working with different technologies, project management, customer success and enablement programs.I continue to work towards learning new skills and improving the ones I currently possess.My current working profession sees me responsible for managing relationships for Corporate Traveller as well as providing strategic direction for my client's travel programs. My role focuses on identifying solutions to improve performance and minimising costs but I am also responsible for the overall direction, coordination and evaluation of my customer's requirements.Having worked in the corporate travel, event management and tourism industry in Australia, Europe and the UK for over 15 years, I have a broad knowledge and understanding of international and domestic markets and proven leadership, account management, sales and customer service skills.Some of my responsibilities and achievements include:• implementing new business• developing business plans detailing objectives, strategies and measurable targets• constructing and revising Contracts and Service Level Agreements• leading client travel reviews• executing retention strategies• reviewing opportunities and cost benefits for supplier contracts• travel policy analysis and maintenance• driving compliance and growth with directly procured products and services• benchmarking, trending, analysing and presenting Management Information.With the above being said, if you feel my current skillset and experience would be beneficial to you or the company, reach out and let's connect!
Listed skills include Travel Management, Account Management, Tourism, Hospitality, and 17 others.
