James Heffernan Email & Phone Number

New York, Ny, Us

Leadership & Management: Oversee a global team of 210 FTE across multiple locations, including both domestic and international sites. Provide strategic direction and operational leadership to the Check Claims, ID Theft, and Asset Recovery teams.Operational Excellence: Spearhead the automation of the Claims Disputes and Recovery’s Unusual Activity Referral Program, significantly improving efficiency and accuracy in fraud detection and recovery efforts.Risk Mitigation & Compliance: Collaborate closely with Legal and Compliance departments to mitigate risks, develop robust fraud prevention strategies, and ensure strict adherence to regulatory requirements and internal policies.Strategic Analysis: Analyze emerging fraud trends and patterns to proactively identify vulnerabilities, leading to the development of forward-looking measures that protect the organization.

New York, Ny, Us

Team Leadership: Directed a team of 180 FTEs, ensuring high performance across foreign and domestic locations within the Claims IM Specialty Operations division.Fraud Prevention: Led the Check Claims, Wire Fraud Claims, ID Theft, and Asset Recovery teams, driving successful investigations and recovery efforts.Program Management: Managed and automated the Unusual Activity Referral Program, streamlining operations and enhancing fraud detection.Cross-functional Collaboration: Partnered with internal stakeholders, including Legal and Compliance, to implement risk mitigation strategies and maintain compliance with industry regulations.Data-driven Insights: Conducted in-depth analyses of fraud patterns to pinpoint areas of vulnerability, leading to the creation of targeted fraud prevention initiatives.

New York, Ny, Us

Fraud Prevention: Led the Inclearing Fraud Prevention and New Account Screening teams, implementing strategies to prevent fraudulent activities within the Retail Fraud Prevention division.Operational Management: Managed the Columbus-based Fraud Hotline call center, ensuring timely and effective responses to potential fraud incidents.Cross-functional Leadership: Demonstrated strong leadership in managing cross-functional teams to address complex fraud cases and maintain operational efficiency.

New York, Ny, Us

Team Management: Managed teams of 16+ FTEs in Customer Claims and Deposit Review, ensuring high standards of service within Retail Fraud Prevention.Process Improvement: Implemented process enhancements to improve the efficiency and effectiveness of fraud prevention efforts.

New York, Ny, Us

Diverse Responsibilities: Handled a wide range of tasks, from entry-level call center duties to specialist training and executive office support for customer correspondence and research.Regulatory Expertise: Specialized in Reg E and UCC, providing expert analysis and guidance in regulatory compliance and fraud prevention.

Bs, Business Management

General Studies