Jimmy Byrd Email and Phone Number

I help financial institutions develop long-term, supported automation strategies with Red Hat's Ansible Good Practices.

I currently work in the kernelspace group at Red Hat, more specifically a member of the filesystem team. I mostly troubleshoot various RHEL file system break/fix and/or configuration issues, including but not limited to: NFS, SMB, autofs, EXT3, EXT4, XFS, Kerberos, filesystem corruption and storage-related issues, etc.

Provided timely and effective local and remote assistance to global employees on a variety of Windows, Mac OS, and iOS devices, including but not limited to hardware, software, networking, network-attached devices, as well as troubleshooting both Exchange and Office365 mail issues and Cisco phone systemsEarned Casper Certified Technician certification in order to help manage the Casper Suite, an enterprise solution for managing Mac computers and serversGained over two years of experience managing users, groups, and computers in Active DirectoryConfigured and managed VMware ESXi hosts as well as installed and configured vCenter ServerUpdated and deployed desktop and laptop images compiled using SCCM and created and managed driver and software deploymentsHandled licensing management for several software platforms like Office 365 and Adobe Software SuitesSearched for the best pricing, built supplier relationships, and procured end-user IT equipment for US offices

Provided timely and effective local and remote assistance to global employees on a variety of Windows, Mac OS, and iOS devices, including but not limited to hardware, software, networking, network-attached devices, as well as troubleshooting both Exchange and Office365 mail issues and Cisco phone systemsEarned Casper Certified Technician certification in order to help manage the Casper Suite, an enterprise solution for managing Mac computers and serversGained over two years of experience managing users, groups, and computers in Active DirectoryConfigured and managed VMware ESXi hosts as well as installed and configured vCenter ServerUpdated and deployed desktop and laptop images compiled using SCCM and created and managed driver and software deploymentsHandled licensing management for several software platforms like Office 365 and Adobe Software SuitesSearched for the best pricing, built supplier relationships, and procured end-user IT equipment for US offices

Provided technical support for LogicNow's cloud-based remote management security platform designed primarily for Managed Service Providers.Responded to global customer requests via Salesforce ticketing system and/or via phone in a timely manager and able to handle a large volume of requests.Consistently achieved among the highest or highest statistics on the team for calls received, cases handled, and customer service ratings

Remotely configured Cisco IP phones, as well as offer desktop support for Cisco IP Communicator and Microsoft Lync for customers in the United States and CanadaUtilized various Cisco call managers. Daily offered high level of customer service via phone, email, Microsoft Office Communicator, and Remote Desktop.