• Leadership Excellence: Led a team of 8 IT professionals, achieving a 25% increase in project completion rate and a 30% improvement in team morale within one year.• Continuous Improvement Advocate: Implemented process improvements that resulted in a 15% increase in IT operational efficiency, saving an estimated $100,000 in labor costs annually, and a 20% reduction of redundant work.• Effective Communication Skills: Presented IT infrastructure strategies and updates to IT leadership and stakeholders, resulting in a 15% increase in project approval rate and improved decision-making.• Documentation Management: Maintained accurate and up-to-date documentation for all IT components, configurations, and processes, ensuring compliance with industry standards and facilitating knowledge transfer, resulting in a 30% reduction in resolution time for IT issues.• Cherwell CMDB Asset Management: Proficient in utilizing Cherwell CMDB to streamline asset management, maintain accurate records, and optimize resource allocation.• ITIL Philosophies: Apply fundamental ITIL principles to daily operations to enhance effectiveness and achieve all KPI’s set by senior management.