Jimmy Leuck Email & Phone Number

Chicago, Illinois, United States

Graduated from 4 week Club Champion University to become a certified master fitter and golf club builder.Analyzed Trackman launch monitor numbers and customer swings to fit and recommend the best components for that customer’s golf game and budget.Helped train fitters going through CCU to make sure they were prepared and effective in the fitting process as well as customer follow up and Salesforce operations.

Coordinated with the club fitting, operations, purchasing, shipping and warranty teams to ensure timely resolution to customers requests and organizational tasks as well as inform potential customers of our services and products.

Denver, Co

Solved over 7,200 customer support tickets through both phone and email with a 97% customer satisfaction rate.Finished top 5 on team in the last 6 months for performance metrics of inbound calls received and tickets solved.Mastered aspects of Fareharbor Saas including Resources and Transportation to provide assistance to other team members and educate clients on the capabilities and features of the software.Earned certification in online conversions and customer relationship management software Close.io and Zendesk.

Willowbrook, Il

Co-Owned and Managed automotive repair facility with over $1.5 million in annual revenue with responsibilities that included hiring, firing, scheduling, payroll, taxes, billing, monthly and yearly accounting closeouts.Designed and maintained company website through Jimdo to drive new business and connect with an online appointment booking website Genbook which helped increase scheduled appointments by 20% daily.Integrated new point of sale and shop management system Mitchell1 which increased efficiency and accuracy of vehicle service quotes, optimized parts ordering process and improved overall customer satisfaction.Oversaw customer relationship management software to maximize customer communication, loyalty and reviews.Consulted with Bridgestone Tire and provided feedback on new online tire software Tire Connect before release.Handled relationships and billing with dozens of fleets that were part of the Firestone National Account program.Sold over $300,000 yearly in tires, parts and repair services to customers both in person and over the phone, with a focus on building client rapport, improving customer education and offering alternative service solutions.Created multiple automated avenues for verified online customer reviews with average Google rating of 4.6 and received Angie’s List Super Service Award 4 consecutive years.

Chicago, Il

Earned membership to the Chicago Board of Trade to trade agricultural commodities in open outcry markets.Maintained trading account valued up to $2 million; recorded and submitted an average of 5,000 contracts per day, with less than 2% error rate.

Bachelor Of Business Administration (Bba), Business Administration And Management, General

Activities and Societies: Phi Gamma Delta FraternityDegree in Management and Organizations

John Pappajohn Certificate In Entrepreneurship, Business Administration And Management, General