Jimmy Muir Email and Phone Number

• Responsible for developing, implementing, and tracking new client development operations and processes for FirstService Residential.• Develop and execute a sales strategy to obtain residential association management contracts that meet the FirstService Residential client-type strategy.• Assist in the growth of both current and potentially new market territories by: Providing trending and analysis associated with current processes, product types, service lines, regions of business, etc. • Manage and directly participate in the sales process; deliver sales presentations to prospective clients, give client presentations and close deals.• Identify growth opportunities within existing managed communities; manage and lead the internal sales process.

• Manage the 360-sales cycle targeting C-level executives ranging from small businesses to Fortune 500 companies. • Consult on client’s business portfolios, financial documents, and operational activities to formulate a unique tax incentive and program action plan.• Host internal trainings and case study presentations to leadership, peers, and cross-functional teams to promote best practices and knowledge sharing amongst all levels of the firm.• Self-generated a book of business of more than $1.3m in Canadian and United States tax consulting services and tehnology.• Train and develop a team of Inside Sales Representatives to successfully prospect and source outbound leads. • Negotiate client pricing to maximize profit margins while simultaneously ensuring client value-add for services. • Forecast sales revenue based on market research trend analysis, and past performance to accurately project individual and group contributions.

• Reviewed current business offerings to grow market share in existing markets as well as seek out new business opportunities and partnerships to focus on external expansion. • Lead on-site and virtual demos on equipment operations, financial projections, backend software, product quality and unique selling potential.• Liaised with large key clients coordinating onboarding, strategic planning, increasing product offerings, and execution of new launches. • Directed the efforts of the Sales team to ensure net new business targets were met through coaching, training, auditing, and supporting sales cycles. • Managed and automated the company’s CRM platform to prequalify leads and improve contact time growing inbound leads by 110%.

• Led and developed a team of 130+ associates using strategic planning, effective communication, and creative problem-solving skills to drive productivity and efficiency resulting in an overall increase in output by 18%. • Spearheaded multi-department projects collaborating with Operations, Supply Chain, HR, Loss Prevention, and Safety.• Managed the 2020 Prime Week operational plan through sales analysis, forecasting, and innovative project management executing over 460K shipments and establishing a new record across the North American network of distribution centers. • Leveraged project management techniques by creating and implementing cross functional projects among several departments by creating action plans focusing on process improvement and added efficiency. • Mentored, trained, and developed other managers for career progression, recognition, and performance improvement resulting in 10+ promotions over 17 months.