Jimmy Orum Email & Phone Number

New Orleans, Louisiana, United States

Pensacola, Florida, United States

• Processed applications for public assistance (food assistance, Medicaid, and cash assistance) to determine client eligibility and authorize benefits for qualifying programs based on financial and family status according to current state and federal policies.• Interviewed applicants to obtain and verify information needed to determine initial eligibility and at specified intervals to certify their eligibility for continuing benefits.• Advised clients of various forms and documents required to process their applications including related deadlines, time frames, and necessary actions to be taken.• Reviewed and researched applicants’ personal and financial data to determine eligibility status through documentation and various data exchange services.• Documented all communications and contacts with clients.• Managed an electronic caseload based on the community needs and state trends.• Ensured that accuracy levels were maintained, and cases were processed within the specified time frames set by federal and state regulations.• Reviewed and explained the eligibility determination and monthly benefit amount to clients.

Pensacola, Florida, United States

• Regularly collaborated with associate vice president on Division communications initiativesincluding but not limited to newsletters, brochures, and divisional websites• Served as Division communication liaison to Institutional Communications and managed the development, distribution, and maintenance of all Division communication collateral• Assisted in development and implementation of the Division's annual communication plan• Created, edited, distributed, and evaluated the effectiveness of Division e-newsletter • Developed Division publications and collateral to include annual reports, special publications, brochures, and other pieces as needed• Provided oversight for Division social media channels, including compliance, monitoring, and training for new departmental users• Developed creative strategies for campaigns, plans and initiatives to enhance Division’s visibilityIdentified engagement opportunities with target audiences and opportunities for increasing awareness of the Division and its departments across the campus community• Assisted Institutional Communication with media relations, including conducting research, developing talking points for executive leadership, and connecting topic experts as needed • Maintained Division web properties including making regular updates, developing content, and addressing technical and compliance issues• Provided communications support to Division programs as directed• Assisted with event management and promotion • Represented the University and Division at conferences, community events, and professional networks

Pensacola, Florida Area

• Lead the creation, assessment, strategic direction, planning, implementation, and maintenance of all current and new social media activities to support Division marketing objectives; actively participated in social media platforms; planned and implemented front-end content for social media channels relevant to each audience• Coordinated, updated, and maintained multiple Division websites and all web-based projects, including developing content and graphics relevant to each audience consistent with industry standards• Provided Division departments with leadership and professional technical expertise ensuring the development, revision, publication and maintenance of accessible web, digital and mobile content.• Utilized web analytics applications, interpreted trends and data, and produced reports for management with insights and information gathered from the applications• Developed written recommendations, plans, proposals, and supporting materials for internal marketing and market research presentations• Prepared communications materials for public events• Designed requests for print and electronic marketing collateral, including but not limited to brochures, promotional displays, email newsletters, presentations, digital artwork, and other publication projects, while maintaining control over branding; assessed current and planned printed and online communications for consistency with core messaging and objectives• Created print and multimedia communications using Adobe Creative Suite (InDesign, Photoshop, Illustrator, and Dreamweaver) to support marketing and communication activities

Pensacola, Florida, United States

• Directed a comprehensive strategic marketing and public relations plan, including assessment, analysis, and implementation• Completed requests for print and electronic media while maintaining quality control and Career Services branding• Utilized data and conducted research to support project and resource distributionManaged the department's communication efforts (advertising, promotion, graphic design, marketing planning, public relations, web administration, social media, photography/videography, and marketing research)• Designed department-level communication reports, policies, and procedures, and reported findings to Division and University as necessary• Served as the administrator of Career Service job posting/database system• Monitored daily activities for department technology applications/products, responded to inquiries and the needs of businesses, organizations, and students• Developed and deployed site specific technology and marketing to optimize user needs and maintain compliance• Managed the design, development and implementation, and evaluation of Internet/Intranet based projects for the department• Developed, implemented, and administered policies and procedures related to proper technology inventory control and accountability of technology assets within University and departmental guidelines and requirements• Planned, designed, and managed web-based projects that support the business needs of the department• Administered the marketing budget and allocated resources effectively, aligning the budget to the strategic plan• Participated in strategic plan development and mission-focused planning of Career Services• Contributed to the development and preparation of annual reports, program reviews, fiscal reports, and other documents for Career Services• Represented the department on campus committees and represented UWF through involvement with community organizations and professional groups

Mobile, Alabama Area

• Responded to inbound inquiries and determined, developed and/or executed appropriate response in order to manage relationships, clarify Port Authority positions and build goodwill, including involvement of management as needed• Created print and multimedia communications using Adobe Creative Suite to support the port’s marketing activities• Monitored and archived articles and media/press related to the port; compiled and maintained port’s electronic/digital media• Established, maintained and managed cooperative relationships with vendors on specific communication projects and initiatives• Created and disseminated specialized content in accordance with Port Authority guidelines and policies, e-communication, written/mailed materials, email, phone calls, and use of social media• Assisted in special event planning, stakeholder meetings, receptions, and community events• Took photographs for the Alabama Seaport magazine and for file photograph collection

Mobile, Alabama

• Assisted public affairs and marketing staff as directed• Clipped and archived news articles• Assisted in special event planning• Contacted area businesses and government agencies to support the Port's marketing initiatives

Mobile, Alabama

• Coordinated with department’s Public Relations Committee to prepare, write and edit articles pertinent to the audience for department’s annual report and newsletters• Verified dates, facts, and statistics, using standard reference sources and interviews• Planned the contents of publications according to the publication’s style, editorial policy, and publishing requirements• Developed story or content ideas, considering reader or audience appeal• Prepared and distributed emails to students and other groups using Constant Contact• Managed and maintained department’s social media• Created publicity and print materials for department functions

Mobile, Alabama

• Managed and provided timely responses to customer inquiries related to the management of projects and status of work in progress• Prioritized clients requests based on due dates and complexity of response required• Generated and reviewed final reports to ensure accuracy• Facilitated corrective action when needed and prepared case narratives• Maintained weekly forecast for laboratory management to determine capacity• Defined project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders• Effectively communicated project expectations to team members and stakeholders in a timely and clear fashion• Created quotes, wrote and reviewed requests for proposals to obtain potential contracts and coordinated contract negotiations for existing contracts• Developed business relationships with clients to further enhance customer service• Participated in the overall sales process through direct discussions with clients and in coordination with account executives• Prepared and audited payroll timesheets for biweekly submittal• Provided assistance with accounting, accounts payable, accounts receivable and invoicing activities to ensure appropriate financial reporting• Coordinated purchasing activities for administrative items and laboratory areas to provide departments with proper supplies in a timely manner• Maintained petty cash and distributed funds for the purchase of items in the laboratory

Mobile, Alabama, United States

• Prepared samples using standard techniques• Performed chemical analysis using standard techniques• Calculated, recorded, and reported data and any unusual test occurrences to the project manager• Performed routine maintenance of instruments• Conformed to lab QA/QC practices

Master Of Arts, Strategic Communication And Leadership

Certificate, Health Communication Leadership

Certificate, Social Media For Government

Bachelor Of Arts, Communication

Activities and Societies: American Advertising Federation - South Alabama Student Chapter, Treasurer; Public Relations Student Society.