Actor for Film and Television

Remote and onsite support for Apple systems

An award winning Apple Solutions Firm focusing on SMB scalable IT solutions for medical, dental, law, manufacturing, retail, and wholesale businesses. Specializing in Apple medical technologies, security, and HIPAA integration.• OS X Server Design, Implementation and Support for Business and Medical Offices• Cisco Meraki Business Support• Google for Business Support• Medical Practice Support for MacPractice EMR and HIPAA Compliant• Business and Medical (HIPAA Compliant) Offsite Backup Solutions with Crashplan and Amazon• Onsite Storage Solutions with Synology NAS• Virtual Environment Support for ESXi, Fusion and Parallels• End User Support for OS X• OS X Imaging with Deploy Studio • Watchman Monitoring

IT ENGINEER, QUALCOMM INC SAN DIEGO , CALIFORNIA FEBRUARY 1996 - MAY 2013Qualcomm is among the members of the S&P 500 Index, FORTUNE 500® and is FORTUNE's list of "100 Best Companies to Work For in America" for thirteen years in a row and FORTUNE's list of "Most Admired Companies.”• Office of the Chair and Executive Support for a Fortune 100 Company• Primary Apple Engineer for enterprise support• International and Domestic IT Project support and management• Director level engineering support for mission critical hardware and software projects• IDF and MDF architecture and implementation• Telephony, Voicemail, and PBX switch management• Responsibility for 3rd party vendors performing network installs in remote offices• OS and application support for OS X, Windows 2000, XP, and 7• Responsible for implementing digital security tools: Call Accounting, Virus scan Enterprise and Disk Encryption• Broad Ranging Support of Newly Acquired IT Environments Including : Hardware, Software, Policies and Contracts• Regular International Travel For Support in Japan, China, Taiwan• Engineering IT Support for Major Trade Show Events (CES, CTIA, Analyst Day)• Senior Macintosh troubleshooting, repair, and installation of hardware and software• Custom OS X creation and implementation• Macintosh/Apple custom application install• Senior Macintosh OS X and iOS software troubleshooting• Windows 2000/XP/7 troubleshooting and repair of hardware• Windows 2000/XP/7 troubleshooting• Experience in VMWare Fusion for Macintosh• VMware Desktop and Application Virtualization in enterprise environments• Deals with internal and external clients and vendors via telephone and email to ensure successful communication.• Refined planning, organizing and multitasking skills that balance work and team support to ensure successful projects in a timely and professional manner• PC & Macintosh skilled in Microsoft Office, SAP and graphic design software