Jimmy Rodriguez

Jimmy Rodriguez Email and Phone Number

Digital Product Leader | Driving CX Innovation & SaaS Growth | Strategic Product Management @ Jewelers Mutual Group
Jimmy Rodriguez's Location
Raleigh-Durham-Chapel Hill Area, United States, United States
Jimmy Rodriguez's Contact Details

Jimmy Rodriguez personal email

n/a
About Jimmy Rodriguez

With over two decades of experience in SaaS and digital commerce, I have built a career at the intersection of innovation, customer experience, and business growth. My foundation in Industrial Engineering has equipped me with the expertise to enhance systems and processes, improve efficiency, and leverage data to identify opportunities for optimization. This combination of analytical thinking and a customer-first approach has shaped my leadership style.As a product leader, I have had the privilege of managing and mentoring skilled teams of product managers and UI/UX designers to develop solutions that prioritize the customer experience. I excel at bridging the gap between technical and business goals, scaling high-performing teams, and crafting impactful product strategies. My leadership journey spans co-founding and scaling a successful SaaS company, driving product innovation at a publicly traded 1,000+ people fintech company, and driving platform and AI initiatives at a fast-growing Series C startup.Throughout my career, I’ve embraced the opportunity to tackle complex challenges—whether launching zero-to-one products, leading digital transformation initiatives, or refining customer journeys to deliver measurable results. I am passionate about building innovative products that meet business goals while empowering teams to achieve their full potential.

Jimmy Rodriguez's Current Company Details
Jewelers Mutual Group

Jewelers Mutual Group

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Digital Product Leader | Driving CX Innovation & SaaS Growth | Strategic Product Management
Jimmy Rodriguez Work Experience Details
  • Jewelers Mutual Group
    Vice President, Technology & Digital Customer Solutions
    Jewelers Mutual Group Dec 2024 - Present
    Neenah, Wisconsin, Us
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  • Gorgias
    Vp Of Product, Platform
    Gorgias Jun 2022 - Dec 2024
    San Francisco, California, Us
    Gorgias serves over 15,000 businesses worldwide, offering an AI-powered customer experience (CX) platform that helps brands grow by delivering exceptional, automated CX. The platform builds customer loyalty, empowers teams, and drives business growth.As the company’s VP of Product, I drove strategic growth, scaled the Platform team, and led transformational initiatives to position the product as a leader in the helpdesk market. Key contributions include:• Spearheading a zero-to-one initiative to launch Gorgias Voice, a product that unified Phone and SMS messaging, further enhancing omnichannel support for our customers.• Overhauling the Analytics engine as a platform, enabling multiple Product Engineering teams to independently release dashboards without handling raw data or complex backend processes.• Leading the enterprise-readiness initiative, ensuring the platform could scale to meet the demands of larger, more complex customers.• Making Support Contact Rate a key product goal, allocating resources to reduce technical debt, improve system stability, and enhance the end customer’s experience.• Building and mentoring a globally distributed team of product managers, UI/UX designers, and engineers, fostering a high-performing and collaborative culture.
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  • Self-Employed
    Product & Digital Business Consultant
    Self-Employed May 2018 - Jun 2022
    Advisor and consultant for startups and established businesses seeking to drive innovation, streamline operations, and scale through technology.• Partner with businesses across industries to transform product management processes, develop digital commerce strategies, and implement technology-driven solutions to scale operations.• Provide expert guidance in e-commerce, including digital strategy, conversion optimization, and search engine optimization, to help clients enhance their online presence and maximize revenue.• Collaborate with executive teams to define and execute product roadmaps, improve team structures, and establish frameworks for long-term growth.• Drive innovation by leveraging data analytics and customer insights to identify opportunities for improvement and deliver measurable results.• Serve as a trusted advisor for organizations adapting to new market trends, implementing agile methodologies, and optimizing cross-functional collaboration.
  • Shift4 Payments
    Vp Of Product, Commerce
    Shift4 Payments Nov 2020 - Apr 2022
    Center Valley, Pennsylvania, Us
    Shift4 is a publicly traded company (NYSE: FOUR) and a leader in payment processing, offering a comprehensive commerce ecosystem to over 200,000 businesses worldwide.I joined Shift4 following the successful acquisition of 3dcart, bringing my expertise in e-commerce and product strategy to scale and innovate the Commerce division. Key contributions include:• Scaling the commerce product, leading initiatives to expand platform adoption and drive growth, transforming the user experience for merchants of all sizes.• Modernizing legacy systems by delivering digital transformation projects to improve operational efficiency and enhance customer satisfaction.• Real-time commerce innovation: Spearheaded the evolution of reporting capabilities to near real-time, delivering actionable insights to merchants.• Collaborated across engineering, marketing, and sales teams to deliver impactful product solutions that aligned with market needs.• Built and managed a high-performing, co-located team of product managers and designers, fostering collaboration and a shared commitment to delivering value to customers.
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  • Bwg Strategy Llc
    Advisory Board Member
    Bwg Strategy Llc Aug 2015 - Nov 2020
    New York Metropolitan Area, Us
    Advisor on SaaS, fintech, and payments solutions, providing strategic insights and industry expertise for technology-driven businesses.• Offered high-level guidance to senior executives and investors, sharing market intelligence and trends to inform business strategy in fintech, payments, and SaaS sectors.• Participated in exclusive roundtable discussions, helping organizations navigate complex challenges such as market positioning, competitive analysis, and product innovation.• Collaborated with other board members and industry leaders to develop actionable recommendations on scaling operations, optimizing technology adoption, and driving growth.• Advised on go-to-market strategies, product differentiation, and operational efficiencies to align with evolving market dynamics and customer expectations.• Leveraged deep expertise in payments and fintech to assess emerging opportunities, guide investment decisions, and shape strategic roadmaps for growth-focused companies.
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  • 3Dcart
    Chief Operating Officer
    3Dcart Sep 2014 - Nov 2020
    As COO, I took on a more strategic role, overseeing the business’s growth while leading the product vision and strategy as Head of Product. Under my leadership, 3dcart scaled to serve over 25,000 clients globally, culminating in its acquisition by Shift4 Payments.• Directed all aspects of the customer lifecycle, managing Sales, Marketing, Product, and Customer Experience to ensure alignment across the organization and deliver seamless end-to-end experiences.• Led and scaled a cross-functional team of directors and VPs, fostering a collaborative and high-performing environment that prioritized customer impact and innovation.• Owned the product vision and strategy, translating customer feedback and market trends into actionable roadmaps that aligned with the company’s strategic goals.• Drove customer discovery efforts to synthesize insights and inform both product development and go-to-market strategies, ensuring the platform met evolving industry demands.• Cultivated relationships with strategic partners, industry influencers, and key clients to maintain a competitive edge and adapt to emerging trends in SaaS and eCommerce.This role showcased my ability to lead at a strategic level, scale an organization effectively, and deliver impactful results through innovation and cross-functional collaboration.
  • 3Dcart
    Co-Founder & Cto
    3Dcart Jun 2004 - Sep 2014
    3dcart is an eCommerce SaaS platform that enables businesses to create and grow their online stores. As a co-founder and the CTO, I led the company for over 10 years, guiding it from its inception to becoming a trusted solution for more than 12,000 clients worldwide.As a hands-on co-founder, I played a pivotal role in building the company from the ground up, combining technical expertise with strategic vision to create a scalable and customer-centric eCommerce solution.• Developed the product from zero-to-one, coding the platform’s foundation while owning the product vision and roadmap to align with evolving customer and market needs.• Managed all aspects of the business in its early stages, including engineering, design, sales, and customer support, while growing and mentoring a cross-functional team of 40 people.• Introduced processes to measure product success through KPIs and used data-driven insights to prioritize features and enhancements.• Fostered a collaborative culture that encouraged innovation and continuous improvement, building a platform that served over 12,000 businesses globally.This role honed my ability to translate vision into tangible results, scale teams effectively, and build a thriving SaaS product in a highly competitive market.
  • Ceramicas Caribe
    Sr. Business Analyst - Intranet Developer
    Ceramicas Caribe May 2003 - Apr 2004
    Cerámicas Caribe is a leading manufacturer specializing in floor tiles products, where I focused on building scalable intranet solutions to support manufacturing and business processes.Developed and maintained the company's Microsoft SharePoint-based intranet, integrating manufacturing process data into a centralized data warehouse to support advanced reporting and workflow automation.• Designed and implemented SQL Server databases to support the intranet.• Created custom reports and automated workflows to streamline manufacturing operations and improve data accessibility.• Collaborated with stakeholders to gather and document application requirements, translating them into comprehensive SharePoint-based solutions.• Designed, coded, tested, and documented web and business applications using a range of tools and development software.• Partnered with cross-functional teams to develop strategies for automating business processes, ensuring alignment with operational needs.• Resolved complex technical challenges while meeting deadlines and adhering to team and customer processes.This role provided hands-on experience in data analytics, business intelligence, and system integration, laying a strong foundation for future work in digital transformation and operational efficiency.
  • Closetmaid
    Technical Implementation Engineer - Erp
    Closetmaid Nov 2001 - Apr 2003
    Orlando, Florida, Us
    ClosetMaid is a leading manufacturer of storage and organization solutions, with the Aerocloset brand focusing on innovative products for residential and commercial spaces.Worked on the implementation of the JD Edwards ERP system for the Aerocloset manufacturing plant, focusing on automating key business processes and improving operational efficiency.• Configured and supported ERP modules, aligning the system with manufacturing and financial processes.• Identified and documented workflows to streamline operations through automation.• Used Microsoft SQL Server to manage ERP data, ensuring integrity and accuracy.• Developed custom scripts to address specific business needs and improve system functionality.• Collaborated closely with teams to ensure ERP configurations supported business requirements and improved overall productivity.This role provided early exposure to integrating technology and process management in a manufacturing environment.
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Jimmy Rodriguez Skills

E Commerce Seo Online Marketing Email Marketing Management Web Development Saas Marketing Business Development E Commerce Consulting B2b Web Marketing Shopping Cart Cms Online Advertising Web Analytics Wordpress Ppc Social Media Sales Search Engine Optimization Business Strategy Marketing Strategy Social Media Marketing Google Analytics Sem Organic Search Strategic Planning Project Management Lead Generation Leadership Start Ups Web Design Mobile Marketing Google Adwords Internet Strategy Strategic Partnerships Crm B2b Ecommerce E Commerce Solutions Conversion Optimization New Business Development Product Management Shopping Carts Affiliate Marketing Entrepreneurship Digital Marketing Social Networking Strategy Analytics

Jimmy Rodriguez Education Details

  • Universidad Yacambú
    Universidad Yacambú
    Industrial Engineering

Frequently Asked Questions about Jimmy Rodriguez

What company does Jimmy Rodriguez work for?

Jimmy Rodriguez works for Jewelers Mutual Group

What is Jimmy Rodriguez's role at the current company?

Jimmy Rodriguez's current role is Digital Product Leader | Driving CX Innovation & SaaS Growth | Strategic Product Management.

What is Jimmy Rodriguez's email address?

Jimmy Rodriguez's email address is jr****@****art.com

What is Jimmy Rodriguez's direct phone number?

Jimmy Rodriguez's direct phone number is +195482*****

What schools did Jimmy Rodriguez attend?

Jimmy Rodriguez attended Universidad Yacambú.

What skills is Jimmy Rodriguez known for?

Jimmy Rodriguez has skills like E Commerce, Seo, Online Marketing, Email Marketing, Management, Web Development, Saas, Marketing, Business Development, E Commerce Consulting, B2b, Web Marketing.

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