James C. Email & Phone Number

Network Operations Technician My responsibilities include acting as a liaison between customers, vendor / partners, NOC technical resources and engineering resources that are required in implementing and support projects and events. These involve S.L.A's that include delivery of services to our customers.Responsibilities:• Participate as a team member in the coordination and scheduling for all customer activities that require onsite resources or remote support for the delivery of services • Responsible for enterprise level customer ticketing and ownership • Flexible team member that can adapt to the changing requirements of our different customers and provide Call Handling, Service Coordination, Logistics Support, and either remote or onsite resource coordination.• Provide complete ownership of any vendor/manufacturer issues impacting service delivery or customer experience worldwide. This responsibility begins with the initial investigation and identification process, and continues through final resolution. Attention to detail is critical. • Responsible for the identification and coordination of technical impact to all entities from monitoring systems or customer contact. • Understanding of all existing monitoring platforms used to support all our customers. • Responsible for detailed communications within industry standard ticketing systems.

Listed skills include Servers, Networking, Cisco Technologies, Firewalls, and 37 others.

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  City University Of New York-John Jay College Of Criminal Justice

  Bachelor Of Applied Science (B.A.Sc.)