Jimmy Squints Lewis

Jimmy Squints Lewis Email and Phone Number

Creator, Community Builder, Problem Solver - Ex-Meta/Oculus
Jimmy Squints Lewis's Location
Chicago, Illinois, United States, United States
Jimmy Squints Lewis's Contact Details

Jimmy Squints Lewis work email

Jimmy Squints Lewis personal email

n/a
About Jimmy Squints Lewis

Jimmy Squints Lewis is a Creator, Community Builder, Problem Solver - Ex-Meta/Oculus. Colleagues describe him as "I was blessed to have had the opportunity to work alongside Jimmy during my time at Oculus/Facebook and found him to be an extremely knowledgeable and passionate employee that took on difficult technical issues head-on when many refused to do so. I leaned on Jimmy heavily as my local proxy in both strategic planning and operations-focused meetings that impacted the customer experience of our products and services. Jimmy represented myself, and our team, faithfully, and I had full trust in his messaging and capabilities. Jimmy understood our community better than anyone else and was able to represent our customers to all levels of management in meetings and syncs when it counted the most. He drove improvements to the customer experience through a sound data-driven approach that was easily digestible. I'm beyond grateful for his hard work and partnership during my tenure and know that he'll continue to have a successful career now, and in the future. Thank you for everything, Jimmy." and "I had to opportunity to act as Jimmy’s producer twice. Once while he was a level designer for Folded and again when he was game designer on Super Slash ‘N Grab. Both times, he had a strong creative vision that he was able to express clearly to the team, while also remaining receptive to suggestions. His ability to come up with a strong creative vision, communicate that vision to the team, and see it implemented in all aspects of the game is a large part of what made Super Slash ‘N Grab a success."

Jimmy Squints Lewis's Current Company Details

Creator, Community Builder, Problem Solver - Ex-Meta/Oculus
Jimmy Squints Lewis Work Experience Details
  • Meta
    App Review Policy Specialist, Reality Labs
    Meta May 2022 - Dec 2022
    Remote
    - Conducted comprehensive reviews of 3rd party developer apps submitted to the App Lab section of the Meta Quest storefront, including review of the apps’ product description page metadata, what types of end user data the apps / developers wanted access to and how they sought to leverage it, and the content displayed within the apps themselves- Defined product requirements for an optimized VR app review tooling suite and identified review process improvement opportunities aimed at increasing reviewer efficiency by 100% and increasing transparency for the app developers- Created an end-to-end onboarding plan (videos, documentation, list of XFN partners, etc.) for app review team new hires
  • Meta
    Customer Experience Program Manager, Reality Labs
    Meta Jan 2018 - May 2022
    Menlo Park, California
    - Acted as CX platform (Medallia) business lead, driving the implementation of more than 10 new customer experience surveys by defining technical specifications, customer response dashboard requirements, and platform roadmap- Built, scaled, and maintained the Oculus and Portal UserVoice communities and provided the voice of the customer to the business, leading to the implementation of more than 100 highly requested features in Meta Reality Labs products- Defined CX business needs by identifying, championing, and prioritizing new CX related engineering projects- Managed the Oculus consumer forums community of more than 1 million registered users by overseeing all moderation efforts, crafting official messaging, and leading a community platform transition to improve the user experience- Monitored all CX related daily FTP file deliveries and defined requirements for a more reliable file delivery process
  • Oculus Vr
    Product Specialist
    Oculus Vr May 2017 - Dec 2017
    Seattle, Wa
    - Created support plans and template responses as part of go to market plan for new product and feature launches- Served as team expert for resolving advanced technical Oculus hardware and software issues (Rift, Touch, and Gear VR)- Reviewed, actioned, and responded to abuse report submissions in collaboration with Oculus legal, PR, and comms- Documented solutions and created workflows for common issues to pass down to the lower tiers of support- Submitted internal engineering team tasks featuring descriptions and reproduction steps for customer reported bugs, app entitlement issues, and order discrepancies- Implemented a scalable solution for abuse moderation in partnership with community operations and engineering teams
  • Pro Unlimited @ Facebook (Oculus)
    Tier Iii Support (Contract)
    Pro Unlimited @ Facebook (Oculus) Apr 2016 - Apr 2017
    Seattle, Wa
    - Troubleshot and solved technical customer issues relating to Oculus hardware and software- Identified and reported opportunities for improvement within the customer support suite of tools- Communicated between internal teams and customers to facilitate hardware replacement orders and account changes
  • Grizzlywares
    Game Designer
    Grizzlywares Jun 2015 - Dec 2015
    Seattle, Wa
    Grizzlywares was a virtual reality startup working on their first title, Poly Putt, a fantastical mini golf experience for the HTC Vive.- Created documentation for a full VR mini golf game detailing the game's mechanics, game modes, and themes- Balanced all ball, club, and environment physics to closely mimic a real-life putting feel and designed prototype holes- Pitched company and game idea to venture capital “shark tank” panel at SEA-VR 2015, earning runner-up honors and a share of the grand prize
  • Oit Academic Technologies
    Technical Assistant
    Oit Academic Technologies Jun 2011 - Aug 2013
    Notre Dame, In
    OIT Academic Technologies tests and supports new teaching tools and devices at the University of Notre Dame.- Modeled three campus buildings to be used and displayed within Google Earth- Explored and documented possible classroom applications for the Microsoft Kinect- Tested new software and technologies dealing with panoramic photography and interior navigation, among others- Designed content for and implemented an iPad kiosk, a digital billboard, and an Apple iBook
  • Luminary Digital Media
    Technical Assistant
    Luminary Digital Media Aug 2012 - Jul 2013
    South Bend, Indiana Area
    Luminary Digital Media develops iOS apps, such as The Tempest for iPad.- Implemented a design for the company’s professional blog consistent with their overall web presence.
  • Kaneb Center For Teaching And Learning
    Student Assistant
    Kaneb Center For Teaching And Learning Jun 2010 - Dec 2012
    The Kaneb Center is the technology resource center for professors at Notre Dame.- Aided in finding solutions to various professors' media needs and troubleshooting media related classroom issues- Created and maintained multiple websites that compiled important information and images for a specific subject matter- Designed and coded a Unity3D simulation of an exploratory Notre Dame classroom for professors and faculty to navigate and explore- Uploaded media to servers for professors across various departments

Jimmy Squints Lewis Skills

Adobe Creative Suite Javascript Unreal Engine 3 Unity3d 3d Studio Max Java Microsoft Excel Unreal Engine 4 Game Design Powerpoint Unrealscript Source Engine Sql Blogging Cryengine 3 After Effects

Jimmy Squints Lewis Education Details

Frequently Asked Questions about Jimmy Squints Lewis

What is Jimmy Squints Lewis's role at the current company?

Jimmy Squints Lewis's current role is Creator, Community Builder, Problem Solver - Ex-Meta/Oculus.

What is Jimmy Squints Lewis's email address?

Jimmy Squints Lewis's email address is jlewis6@nd.edu

What schools did Jimmy Squints Lewis attend?

Jimmy Squints Lewis attended Smu Guildhall, University Of Notre Dame, St. Xavier High School.

What are some of Jimmy Squints Lewis's interests?

Jimmy Squints Lewis has interest in Writing, Video Game Design.

What skills is Jimmy Squints Lewis known for?

Jimmy Squints Lewis has skills like Adobe Creative Suite, Javascript, Unreal Engine 3, Unity3d, 3d Studio Max, Java, Microsoft Excel, Unreal Engine 4, Game Design, Powerpoint, Unrealscript, Source Engine.

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