 Led the development and implementation of the new system utilizing Salesforce and appExhange solutions, resulting in a 10% cost saving for the company. Maintained and managed data and solved complex problems related to data quality, data modeling, and system integrations. Improved system uptime by 20% and reduced data errors by 15% through the implementation of data validation rules and process automation. Presented Salesforce to a startup, resulting in a significant increase in sales and enhanced user experience. Mentored and trained individuals new to the system to improve their understanding of the technology and its capabilities. Demonstrated a deep commitment to staying up-to-date with the latest Salesforce technologies and best practices achieving badges on Trailhead and Certifications.

 Developed websites using various frameworks and programming languages including CSS, HTML, JavaScript, ReactJS, NodeJS, MongoDB, and Express to potentially attract 20% more customers via the website. Collaborated and managed the resort booking system using Git, GitHub, and MongoDB to maintain and store daily data. Communicated with the customer to understand their requirements and business specifications. Developed the React - admin portal for clients to help them understand and generate monthly reports more efficiently.

 Maintained financial documentation and updated monthly sales report template, including a dashboard to make the report more organized and legible. Led marketing campaigns to achieve a sales goal of more than $500000 monthly during peak season. Empowered and trained the team member with excellent customer service skills to achieve a customer satisfaction score (VOC) of 90% annually. Monitored and tracked FSC feedback, assessments, and audit results. Conduct QSR audit as required

 Researched various destinations and means of travel regarding prices, customs, weather conditions, reviews, etc. Diagnosed the clients’ specifications and wishes and suggested suitable travel packages or services. Organized travel from beginning to end, booking tickets and accommodation, and rental transportation Used promotional techniques and prepare promotional materials to sell itinerary tour packages. Maintained relationships with clients and updated their records accordingly. Maintained and updated financial statements and documents. Consulted KPI knowledge to Manager to make strategic commercial decisions that led to exceeding sales targets by 10% during the peak travel season.