Jim Naylor Email & Phone Number

San Clemente, Ca, Us

Irvine, Ca, Us

𝐎𝐰𝐧𝐞𝐫𝐬𝐡𝐢𝐩Leader for a B2B online marketplace specializing in technology hardware and cloud software distribution, I drive revenue through the creation of marketing features which acquire and retain customers, enable vendor-driven advertising such as sponsorships and ad placements, and optimize marketing spend to maximize net marketing revenue.𝐈𝐦𝐩𝐚𝐜𝐭

Irvine, California, Us

𝐎𝐰𝐧𝐞𝐫𝐬𝐡𝐢𝐩Initial product & design leadership hire for Allē - a B2B2C loyalty platform for the world’s most recognized medical aesthetic brands (Botox, Juvéderm, CoolSculpting, Latisse). Led 6 teams with 15 direct & 26 indirect reports. 𝐈𝐦𝐩𝐚𝐜𝐭- Grew Allē from 0 to 7M+ consumers & 0 to 23k+ businesses in less than 3.5 years - Designed & launched Allē Flash, where ML and QR codes deliver time-sensitive, personalized offers to consumers at retail locations, annually generating $350M+ in incremental revenue for retailers and $120M+ for AbbVie.- Allē iOS - Facilitated product & UX iterations earning a 4.9/5 star rating, Top 30 in the App Store Medical category- Orchestrated interviewing, hiring and onboarding for the product org which grew by 500%- Defined product roadmap and strategy for 25+ products including ML and SaaS solutions- Authored data hygiene standards & framework, reducing our CDP schema by 87%, resulting in data that was more accurate, efficient to activate, trustworthy, compliant, and scalable. Quantifiably, change requests lead time now takes minutes instead of weeks- Partnered with 40+ stakeholders across marketing, engineering, research, legal, privacy and regulatory functions to experiment, pilot and launch products

Torrance, California, Us

𝐎𝐰𝐧𝐞𝐫𝐬𝐡𝐢𝐩Led consumer product across both Happy Money’s lending & banking products, analyzing consumer psychometric, behavioral & financial data to drive positive business & consumer outcomes. Led 4 teams with 4 direct reports. 𝐈𝐦𝐩𝐚𝐜𝐭- Implemented data-driven A/B testing strategies, resulting in an 8% boost in loan application conversions and generating $18m+ in additional revenue- Reduced CAC and fraud-related costs by $10m annually, leveraging non-traditional data markers- Defined, developed and launched the Joy savings account product within 3 months- Coached product definition improvements resulting in a 50% reduction in time-to-delivery for requirements, while also enabling QA to build and validate test cases ahead of code complete

Irvine, Ca, Us

𝐎𝐰𝐧𝐞𝐫𝐬𝐡𝐢𝐩Product leader overseeing all consumer-facing experiences of a multi-lender car shopping platform. Led 3 teams with 3 direct reports. 𝐈𝐦𝐩𝐚𝐜𝐭- Leader of 20 team members across 3 cross-functional product & design teams- Drove 9% increase in loan attach rates at point of sale- Achieved reduction of $100,000 in annual tooling costs by transitioning the organization to internally-driven dual-track agile methods

Irvine, Ca, Us

𝐎𝐰𝐧𝐞𝐫𝐬𝐡𝐢𝐩Leader of API & consumer-facing product strategy for a direct-to-consumer SaaS auto loan platform, helping simplify automotive transactions for an underserved sector of the market while generating loan originations for Credit Unions. Led 5 directs across 2 teams.𝐈𝐦𝐩𝐚𝐜𝐭- Achieved 50% increase in dealership revenue by way of an API which delivered bespoke loan terms for each VIN presented to a consumer on dealership websites- Implemented a predictive ML solution which scored an applicant’s likelihood to book a loan

Irvine, California, Us

𝐎𝐰𝐧𝐞𝐫𝐬𝐡𝐢𝐩Tactical product leader creating a consumer-facing mortgage application to compete with Rocket Mortgage. Led 5 directs across 2 teams.𝐈𝐦𝐩𝐚𝐜𝐭- Developed improvements in loan app experience & efficiency, driving a 60% increase in application completions over baseline- Reduced app completion times by 20%, as a result of pinpointing operational inefficiencies using event-driven analytics methods

Tempe, Arizona, Us

𝐎𝐰𝐧𝐞𝐫𝐬𝐡𝐢𝐩First director hire - created experiences necessary for a consumer to purchase a car online in 5 minutes, resulting in Carvana becoming the fastest company ever to sell one million vehicles. Led 5 directs across 5 teams.𝐈𝐦𝐩𝐚𝐜𝐭- Optimized throughput of the purchasing funnel, helping Carvana go from selling 3 cars a week to over 300 a day, by relentless focus on reducing friction and task completion times - Boosted profitability of ancillary product sales by implementing targeted upselling and cross-selling strategies to boost ancillary product sales, resulting in a 30% increase in attach rate, generating an additional $27M+ in annual revenue - Executed 600+ user testing experiments helping ensure usability, readability and task completion rates and times were optimal- Presided over product strategy for the purchasing, acquisition, inventory & quick win teams

Santa Monica, Ca, Us

𝐎𝐰𝐧𝐞𝐫𝐬𝐡𝐢𝐩Led the product vision, roadmap, and development strategy for both consumer facing and data-centric products of Edmunds.com. This role also involved the identification and technical execution of several mutually-beneficial, strategic partnerships. Led 4 directs across 4 teams.𝐈𝐦𝐩𝐚𝐜𝐭- Drove the evolution of the Edmunds brand through the expansion of our API platform, growing utilization up and through 8500+ active developers, 7000+ registered applications and resulted in one company acquisition. - Built API widget program and strategy, leading to the formation of 12 mutually-beneficial strategic partnerships which resulted in lowered CAC and an increase in dealership leads. - Increased conversion through our used car inventory channel by nearly 9x, helping connect more shoppers with our dealer partners.- Improved the usability of our used car appraisal tool by 20%, helping connect 200,000 extra shoppers with accurate vehicle appraisals each month.- Redesigned our search result page(SRP), improving usability and scalability while converting 40% more users into lead submitters and allowing us to deliver more content at a speed that was 5x faster than our legacy product.- Imagined & launched @EdmundsLive; a first-of-its-kind Twitter car shopping advice service which monitors Twitter 7 days a week for car shoppers in need of advice/help.𝐀𝐰𝐚𝐫𝐝𝐬- @EdmundsLive earned a Webby Award Official Honoree designation (Customer Service category) in 2014.

Santa Monica, Ca, Us

𝐎𝐰𝐧𝐞𝐫𝐬𝐡𝐢𝐩First Agile-Trained project manager, led corporate transition from a waterfall to agile development organization. Directly managed four large scrum teams resulting in the creation of fifteen different web applications. 𝐈𝐦𝐩𝐚𝐜𝐭- Delivered a ground-up redesign of the Edmunds.com website, preparing the business to change its business model and become a significant player in the driving of dealership leads. - Partnered with leadership across Engineering, Product & QA to ensure their standards were being met at the scrum team level

New York, Ny, Us

𝐎𝐰𝐧𝐞𝐫𝐬𝐡𝐢𝐩Supported all 150+ of AOL's client software development efforts by leading a global team which provided standardized & internally-developed desktop and web-based tools to build client software through a clean & repeatable process. Led 10 directs across 7 locations. 𝐈𝐦𝐩𝐚𝐜𝐭- Transitioned AOL client development from a federated configuration management model to an abstract model which reduced CM staffing requirements and enabled the company to work on a wider array of development efforts without the dependency of a dedicated CM engineer.- Transferred & directed AOL client build responsibilities to an offshore team one year less than originally scoped, enabling improved 24/7/365 support to our world-wide engineering efforts. - Remotely interviewed and hired direct reports in Bangalore, India and Dublin, Ireland- Led a migration of our infrastructure in 2007, moving to Linux from Solaris, saving over $5,000,000 a year in maintenance and replacement costs for the organization.𝐀𝐰𝐚𝐫𝐝𝐬- Managed a team recognized as best in Bangalore, India; 2006.

New York, Ny, Us

𝐎𝐰𝐧𝐞𝐫𝐬𝐡𝐢𝐩- Provided software engineering support for the Client Localization, Web Browsing, and Configuration Management teams. 𝐈𝐦𝐩𝐚𝐜𝐭 - Led localization efforts for AOL's initial offering to the Chinese market, AOL 6.0 Hong Kong, successfully navigating challenges with double-byte characters in both simplified and traditional Chinese dialects.- Improved web browser rendering and download speeds by 23% (over dialup) after integrating delta-encoding caching technology to AOL, later branded as AOL Lightning.- Reduced the lead time (from months to days) and nullified error instances for all localized AOL Client software after having imagined and launched a web-based localization system using Perl, XML, and XSLT. This platform automated the previously manual task of integrating translated text into our code, significantly accelerating releases in new, high-growth markets.- Managed the scripting and integrity of all pre-release and GM client builds for over 70 software development projects.𝐀𝐰𝐚𝐫𝐝𝐬- Lead Build Engineer for AOL 9.0- 2003 - Recipient of AOL's 'Top Talent' designation, for efforts put forth on AOL 9.0