Jim Nelson Email & Phone Number

Remote

Leading sales efforts for global IT projects focused on infrastructure, cloud and strategic IT consulting across a broad range of industries and regions. Harnessing diverse background in global IT operations, sales, and consulting to achieve customer goals and success amid a rapidly changing landscape.

Founded premier Alaskan family fishing destination resort on the world famous Kenai River serving guests from around the world with seasonal (summer) salmon fishing, lodging, tours, and RV camping. Developed multilingual (Japanese & German) website www.thealaskadream.com to attract families for Alaska fishing vacations.■ 21 years of seasonal operations with consistent revenue growth from startup phase to maturity.■ Led reservations & sales, resort operations, property development, finance, accounting and project management.

Led statewide/national efforts for IT consulting and sales of Alaska's #1 Managed Service Provider's (MSP) broad suite of technology solutions including: Data Center Services, Telecommunications, Managed IT Services, Information Security Consulting and Software Development. Achieved $7 Million in gross contract sales within first year. Ongoing contributions to product development, solution engineering & architecture, service delivery management and client success and satisfaction with professional, advanced IT solutions consulting and proactive relationship building, attention to detail, and follow-thru on requests.

Established and led IT consulting efforts for technology infrastructure, internet development, and software localization projects. Drove successful completion of projects. Oversaw international management team, creating project monitoring and reporting tools to achieve financial and delivery success. Oversaw all budgeting requirements and execution of SOW delivery to diverse clients ranging from non-profits to start-ups and established small to medium sized enterprises.■ Frequently led multicultural teams, applying fluency in German and Japanese, for IT infrastructure projects.■ Customer facing leadership in quarterly business result reporting.■ IT functional consulting across organizational boundaries supporting diverse business units.

San Jose, Ca, Us

Led Cisco's Advanced Services internal customer account program management efforts, providing consulting services for our largest customers - Global Infrastructure Services (Cisco IT's internal global corporate network spanning 450 locations globally); Cisco Cloud Services, WebEx and other Cisco internal customers by determining program and project requirements to achieve alignment among technology owners, internal stakeholders and IT executives/architects/engineers. Oversaw scope, schedule and budget requirements necessary to achieve successful program execution for Cisco IT global network and related Cisco internal customers. Focus on CSAT to continuously improve overall customer satisfaction. Cisco Program Leadership: Actively led program management and development across dynamic and emerging Cisco technologies and platforms to improve network reliability, agility and responsiveness to users. Responsible for overall service delivery. Trusted Financial Advisor: Oversight of internal budget including forecasting and tracking to overall program budget topping $20 million at cost. Management of internal contracting process for all internal subscription and statement of work based service delivery between Advanced Services and Cisco internal customers.Multicultural Leader: Successful leadership of diverse, global, multicultural engineering and project management workforce deployed across dynamic network infrastructure base of $1 billion. Leveraging fluency in German and Japanese with additional language skills in Chinese, Korean and French.

London, England, Gb

Telecom Operations Team Lead-Contracted to British Petroleum, Prudhoe Bay, leading and managing telecommunications team supporting operations across Greater Prudhoe Bay oilfield on Alaska’s North Slope embedded at BP Exploration Alaska operations center. Provide operational leadership for technicians, project managers, and engineers supporting the telecommunications infrastructure including converged voice/data networks, video, microwave, cellular/radio, and wireless communications. Oversee an extensive carrier based / microwave transport network supporting over 5,000 field personnel at more than 50 remote locations with state-of-the-art telecom infrastructure. Responsibly steward budgets up to $7 million while developing and implementing strategies focused on driving continuous improvement in telecom infrastructure and service delivery. Support BP Information Technology & Services division’s formal Service Management operations process including Change, Incident, Problem, and Configuration Management. Promote a culture of safety by proactively directing safety awareness and prevention efforts through training and safety initiative implementation.

A strategic consultancy to U.S., Japanese, and European companies providing high level consulting on global IT projects. Took the lead in providing cross-cultural business strategies that refined technology based processes and systems, reduced costs, and increased profits for companies in key market sectors that included technology, telecommunications, Internet, transportation & logistics, construction, energy, tourism, and other global-minded industries. Provided specialized expertise in multilingual, multicultural business environments in the U.S., Japan, Germany, Switzerland, and Austria. Played a key role as U.S.-Japanese liaison in disaster relief efforts following the 2011 earthquake and tsunami in Japan. Led complex software translation from English to Japanese that facilitated the utilization of multi-million dollar emergency response wireless radiation monitoring system deployed at Fukushima Daiichi Nuclear power plant. Advised key management personnel on cultural, logistical, language, and business issues to ensure project success.Supported the final phase of software testing for Swisscom’s new enterprise CRM software systems from final development and testing to rollout based on-site in Bern, Switzerland at Swisscom global headquarters. Effectively guided the efforts of a multicultural team of software engineers.

Providing reliable state-of-the-art network service integration for business, non-profit, and government clients. Spearheaded delivery of enterprise consulting to many of Alaska’s top 100 enterprises. Developed and enhanced critical partner relationships with Cisco Systems, Microsoft, Dell, HP, and others to effectively broaden company product and service offerings. Took initiative to better address the needs of a growing client base. Created and refined business processes making this achievement possible. Recruited and hired more than 50 IT professionals to effectively meet customer demand. Positioned the company as a clear market leader by 2002. Drove new business development and managed relationships that grew annual sales by more than $1M with key projects including 2001 Special Olympics World Winter Games, Yukon-Kuskokwim Health Corporation Tele Medicine, and Interior Distance Education Association program.Partnered with Cisco as Premiere Reseller to deliver enterprise IT consulting and communications system technologies to key private and public sector clients throughout Alaska.

Santa Maria, California, Us

Additional international success at Shimizu Construction, world's largest construction, architecture and engineering enterprise, at company Headquarters in Tokyo, Japan. Served as an International Technology R&D Consultant conducting research on emerging construction technologies. Consulted with and advised Shimizu senior executives in their exchanges with executives from countries including the United States, Canada, Australia, Italy, Switzerland, and the UK while providing timely guidance and expertise in international affairs. Interfaced directly with Shimizu President, Chairman, and other top executives on international exchange and globalization efforts.Supported international technology research teams from Shimizu headquarters in Tokyo in successful technology transfer projects between Japan, North America, Australia, and European nations. Effectively transferred Italian lateral drilling technology and Canadian high speed elevator technology and facilitated partnerships with MIT, Stanford, Harvard and other educational institutions.Contributed to research and development of construction technologies deployed to the International Space Station. Collaborated in strategic R&D planning supporting Shimizu corporate and research institute efforts.

Bachelor'S Degree, International Business

High School Diploma

Exchange Program, German

Education record