Jim O'Brien Email & Phone Number

Englewood, CO, US

Englewood, CO, US

As the nation’s largest fixed wireless broadband service provider, our mission is to ensure an exceptional customer experience by delivering reliable high-speed Internet and digital voice services to residential and commercial customers across 16 states at a competitive price. In conjunction with the Board of Directors, responsibilities include strategic.

Englewood, CO, US

Responsible for leadership over diverse business operations in network engineering and deployment, field operations, customer sales and service, and corporate support functions. Working with the CEO and senior leadership of the Company, developed and implemented operational strategy and oversaw execution of key initiatives to gain control and drive.

Atlanta, Georgia, US

• Responsible for customer-focused operational decisions surrounding systems, processes and technology within Birch through organic growth and improvement in customer experience for our products targeted at small.
• Expand Birch’s investment in network and products to grow organic sales within Metro-Fiber, cloud services and unified communications to streamline operations while enhancing the customer experience.
• Expand Birch’s care and service delivery organizations and prepare for expanded product and network.
• Integrate technology and systems following 25+ acquisitions to build a unified platform.

Englewood, CO, US

Atlanta, Georgia, US

• Managed national network consisting of 1.1K Collocations, 40 switches, 600M of COR and 29K miles of fiber.
• Established single operation with winning culture through the integration of 1.4K employees and networks from newly acquired companies and met all financial and operational commitments.
• Consolidated 4 Network Operation Centers (NOCs) into 2, realizing 30% savings; integrated Customer Centers, Service Delivery Teams, and 5 Regional Networks to one National Carrier Network enabling voice over entire.
• Reduced Cost of Revenue and generated $24M in EBITDA by strategically investing in the network to support new product sets, critical to maintaining competitiveness within the industry.
• Transformed Legacy ATM network to IP infrastructure within capital structure business model.
• Served as primary lead for capital budgets ranging from $125M to $140M; championed major projects valued at upwards of $80M and improved network performance by 20%.

Huntsville, Alabama, US

• Drove change management efforts to lead the company from verge of bankruptcy to $88M in EBITDA and cash flow positive organization.
• Generated $20M in annual savings for five consecutive years.
• Reduced customer churn by 25% and provisioning cycle time from 60 to 30 days (+50% improvement).
• Built customer portal compiling key customer information from 10+ disparate systems leading to improved transparency of customer data and cost effectiveness.

Poznan, Wielkopolska, PL

• Designed network plan and engineered line cost savings plan that attained $48M in annual cost reduction; decreased COR by $50M over two years.
• Slashed Network Operations budget by $12M and eliminated 14 Central Offices, producing $8.5M in cash/credits in asset sales without impacting dial footprint and customer base.
• Led consolidation strategy, transitioning 4 Regional Repair Centers to 1 with 50% staff reduction and 30% MTTR improvement; consolidated into single NOC, reducing NOC staff by 50% while improving network performance.
• Managed over 5.5K miles of local fiber and 200+ on-net buildings.
• Boosted network stability by 35%.
• Increased National Dial footprint by 26% throughout U.S. population.

US