Jim Osborn Email & Phone Number

King Of Prussia, Pennsylvania, United States

King Of Prussia, Pennsylvania, United States

King Of Prussia, Pa

Develop and implement corporate knowledge management program.• Leader on a content governance team that developed Vertex’s product content strategy.• Led the knowledge and product content modernization efforts to move from PDFs to a SaaS format and a user assistance model. Championed these efforts to the rest of the company, including executives. • Worked on a cross-functional product team to pilot the new user assistance model.• Leader on a project to create standards and… Show more Develop and implement corporate knowledge management program.• Leader on a content governance team that developed Vertex’s product content strategy.• Led the knowledge and product content modernization efforts to move from PDFs to a SaaS format and a user assistance model. Championed these efforts to the rest of the company, including executives. • Worked on a cross-functional product team to pilot the new user assistance model.• Leader on a project to create standards and guidelines for SaaS and UX writing. Delivered the standards training to authors.• Leader on a project to research and implement a new online digital experience for product content (Zoomin). Show less

King Of Prussia, Pa

Create print and online help documentation.• Created documentation targeted towards a technical audience, including system administrators and API developers.• Created the REST API documentation for use by company partners and third-party developers.• Managed the Author-It environment and users through participation in the governance team for the tool.• Saved over 400 hours annually of author time by automating many manual processes using tools such as Microsoft Word macros and… Show more Create print and online help documentation.• Created documentation targeted towards a technical audience, including system administrators and API developers.• Created the REST API documentation for use by company partners and third-party developers.• Managed the Author-It environment and users through participation in the governance team for the tool.• Saved over 400 hours annually of author time by automating many manual processes using tools such as Microsoft Word macros and Adobe Acrobat actions.• Created a new, modern online help system by redesigning and rebuilding the old frames-based online help. Show less

Gilbertsville, Pa

Led the Learning Solutions team to create and deliver world-class training that provided the highest value to the customers’ employees.• Increased Learning Solutions revenue 300% in two years to nearly $400K.• Identified new sources of revenue to deliver an additional $100K of custom and regional training.• Improved team efficiency to dramatically reduce training development time compared to industry averages.• Created and executed a plan for a corporate university, including… Show more Led the Learning Solutions team to create and deliver world-class training that provided the highest value to the customers’ employees.• Increased Learning Solutions revenue 300% in two years to nearly $400K.• Identified new sources of revenue to deliver an additional $100K of custom and regional training.• Improved team efficiency to dramatically reduce training development time compared to industry averages.• Created and executed a plan for a corporate university, including employee and customer certifications.• Instituted an intensive onboarding program to quickly make new employees productive.• Managed team competencies by identifying skills and finding the appropriate learning tools to fill any gaps. Show less

Led training, marketing and documentation teams to ensure quality and a consistent voice representing the company's core values.• Achieved greater efficiency by reducing redundancies in documentation and training developments, resulting in faster time to market and increased value to customers• Used AuthorIT to create a knowledge portal to provide a central location for product, sales, marketing and training information• Developed the company’s marketing efforts through press… Show more Led training, marketing and documentation teams to ensure quality and a consistent voice representing the company's core values.• Achieved greater efficiency by reducing redundancies in documentation and training developments, resulting in faster time to market and increased value to customers• Used AuthorIT to create a knowledge portal to provide a central location for product, sales, marketing and training information• Developed the company’s marketing efforts through press releases, monthly customer newsletters, case studies, product guides, print and online advertising and an online customer community• Enhanced the user’s learning experience by creating short how-to and instructional videos• Maintained the documentation, training and marketing development schedules to ensure the department met its goals• Planned and coordinated with team members for the annual user group meeting, keeping within budget Show less

Created print and online help documentation.• Created a comprehensive documentation standards and style guide to ensure a consistent voice and corporate message.• Implemented a single-sourcing documentation model to improve efficiency and make the documentation more responsive to rapidly changing product and market needs.• Researched and implemented AuthorIT to replace RoboHelp as the documentation development platform, enabling faster and more robust deliverables

Ft. Washington, Pa

Created print and online help documentation.• Coordinated the document workflow from single-source files to print, online help and Web formats.• Proposed and coordinated the merger of user and training guides into a single, comprehensive guide to improve development efficiency and provide more value to users.• Created a comprehensive corporate information portal using Microsoft SharePoint.• Improved the documentation review process using workflows in Microsoft SharePoint and… Show more Created print and online help documentation.• Coordinated the document workflow from single-source files to print, online help and Web formats.• Proposed and coordinated the merger of user and training guides into a single, comprehensive guide to improve development efficiency and provide more value to users.• Created a comprehensive corporate information portal using Microsoft SharePoint.• Improved the documentation review process using workflows in Microsoft SharePoint and Star Team, resulting in faster reviews and higher quality deliverables.• Created the architecture to combine multiple help projects into a single, seamless master help interface.• Created a comprehensive technical writing style guide for print, online help and user interface guidelines.• Planned and managed software development projects as part of the new project management team.• Gathered stakeholder and customer requirements and ensured project deliverables met and exceeded those requirements. Show less

Langhorne, Pa

Created print, online help and Web-based documentation. Wrote business and technology articles for the company’s business-to-business publications.• Created monthly newsletters to support the company’s products with how-to and feature highlights articles.• Created supplemental versions of manuals targeted to specific markets.• Coordinated the conversion of the monthly newsletter into a format for the Web.• Created databases to analyze the results of the annual state of the… Show more Created print, online help and Web-based documentation. Wrote business and technology articles for the company’s business-to-business publications.• Created monthly newsletters to support the company’s products with how-to and feature highlights articles.• Created supplemental versions of manuals targeted to specific markets.• Coordinated the conversion of the monthly newsletter into a format for the Web.• Created databases to analyze the results of the annual state of the industry surveys.• Designed and implemented a searchable database of all articles written for the company’s magazines. Show less

Pennsauken, Nj

• Wrote and edited comprehensive company profiles and product analysis reports• Created and maintained comparative product databases• Designed and wrote the manual for Faulkner's CD-ROM product• Coordinated the redesign of Faulkner's biweekly fax product• Coordinated the monthly schedules for the software team