Jim Osborn Email & Phone Number

King Of Prussia, Pennsylvania, United States

King Of Prussia, Pennsylvania, United States

King Of Prussia, PA

• Develop and implement corporate knowledge management program.
• Leader on a content governance team that developed Vertex’s product content strategy.
• Led the knowledge and product content modernization efforts to move from PDFs to a SaaS format and a user assistance model. Championed these efforts to the rest of the company, including executives.
• Worked on a cross-functional product team to pilot the new user assistance model.
• Leader on a project to create standards and… Show more Develop and implement corporate knowledge management program.
• Leader on a project to create standards and guidelines for SaaS and UX writing. Delivered the standards training to authors.

King Of Prussia, PA

• Create print and online help documentation.
• Created documentation targeted towards a technical audience, including system administrators and API developers.
• Created the REST API documentation for use by company partners and third-party developers.
• Managed the Author-It environment and users through participation in the governance team for the tool.
• Saved over 400 hours annually of author time by automating many manual processes using tools such as Microsoft Word macros and… Show more Create print and online help documentation.
• Saved over 400 hours annually of author time by automating many manual processes using tools such as Microsoft Word macros and Adobe Acrobat actions.

Gilbertsville, PA

• Led the Learning Solutions team to create and deliver world-class training that provided the highest value to the customers’ employees.
• Increased Learning Solutions revenue 300% in two years to nearly $400K.
• Identified new sources of revenue to deliver an additional $100K of custom and regional training.
• Improved team efficiency to dramatically reduce training development time compared to industry averages.
• Created and executed a plan for a corporate university, including… Show more Led the Learning Solutions team to create and deliver world-class training that provided the highest value to the customers’ employees.
• Created and executed a plan for a corporate university, including employee and customer certifications.

• Led training, marketing and documentation teams to ensure quality and a consistent voice representing the company's core values.
• Achieved greater efficiency by reducing redundancies in documentation and training developments, resulting in faster time to market and increased value to customers
• Used AuthorIT to create a knowledge portal to provide a central location for product, sales, marketing and training information
• Developed the company’s marketing efforts through press… Show more Led training, marketing and documentation teams to ensure quality and a consistent voice representing the company's core values.
• Developed the company’s marketing efforts through press releases, monthly customer newsletters, case studies, product guides, print and online advertising and an online customer community
• Enhanced the user’s learning experience by creating short how-to and instructional videos

• Created print and online help documentation.
• Created a comprehensive documentation standards and style guide to ensure a consistent voice and corporate message.
• Implemented a single-sourcing documentation model to improve efficiency and make the documentation more responsive to rapidly changing product and market needs.
• Researched and implemented AuthorIT to replace RoboHelp as the documentation development platform, enabling faster and more robust deliverables

Ft. Washington, PA

• Created print and online help documentation.
• Coordinated the document workflow from single-source files to print, online help and Web formats.
• Proposed and coordinated the merger of user and training guides into a single, comprehensive guide to improve development efficiency and provide more value to users.
• Created a comprehensive corporate information portal using Microsoft SharePoint.
• Improved the documentation review process using workflows in Microsoft SharePoint and… Show more Created print and online help documentation.
• Improved the documentation review process using workflows in Microsoft SharePoint and Star Team, resulting in faster reviews and higher quality deliverables.

Langhorne, PA

• Created print, online help and Web-based documentation. Wrote business and technology articles for the company’s business-to-business publications.
• Created monthly newsletters to support the company’s products with how-to and feature highlights articles.
• Created supplemental versions of manuals targeted to specific markets.
• Coordinated the conversion of the monthly newsletter into a format for the Web.
• Created databases to analyze the results of the annual state of the… Show more Created print, online help and Web-based documentation. Wrote business and technology articles for the company’s business-to-business.
• Created databases to analyze the results of the annual state of the industry surveys.

Pennsauken, NJ

• Wrote and edited comprehensive company profiles and product analysis reports
• Created and maintained comparative product databases
• Designed and wrote the manual for Faulkner's CD-ROM product
• Coordinated the redesign of Faulkner's biweekly fax product
• Coordinated the monthly schedules for the software team