James O'Shea Email & Phone Number

United States

Greenwood Village, Co, Us

Manage and maintain the Empower ServiceNow CMDB, ensuring data integrity, accuracy, and completeness across the enterprise. Collaborate with cross-functional teams to map Application Services, establish relationships between configuration items, and align with the Common Service Data Model (CSDM). Additionally, lead the discovery and integration of configuration items into the CMDB and spearhead application rationalization efforts, optimizing the application portfolio to reduce redundancy and improve efficiency. Drive continuous process improvements surrounding CMDB management to enhance effectiveness across the organization.

Chesterfield, Missouri, Us

Architected and implemented a Configuration Management Database (CMDB) leveraging the ServiceNow platform.• Enabled ServiceNow horizontal discovery of RGA’s global data centers and offices ingesting servers, storage, network, database, and load balancers for both on-premises and cloud environments. • Aligned closely with business stakeholders to implement processes and affect culture to maintain business application data for on-premise, cloud and SaaS applications.• Configured ServiceNow ITOM Visibility top-down service mapping to build application service maps representing relationships. These relationships provided data and reporting in support of ITSM, disaster recovery, security, audit & compliance reporting internal processes.• Integrated third party applications with ServiceNow to increase data value, leveraging data across multiple technical pillars. Integrations include Castellan (Business Continuity), SCCM, PeopleSoft, OneTrust and an AWS Postgres database.

Chesterfield, Missouri, Us

Responsible for data protection and disaster recovery preparedness for RGA applications and systems globally. Interface between IT and global Business Continuity team.• Responsible for management of disaster recovery efforts utilizing RGA’s IT Disaster Recovery Plan during disruptions in operations• Lead annual disaster recovery exercises and report results to IT management and business • Expanded disaster recovery exercises to include full application testing• Interface with internal and external auditors providing evidence of compliance with data protection policies• Initiated the expansion of existing ServiceNow services to include network discovery in support of the configuration management database (CMDB) for use in disaster recovery exercises• Employee coaching and mentoring

Chesterfield, Missouri, Us

Responsible for leading the teams providing data center infrastructure services to RGA. Scope included both on-prem and externally hosted IaaS.• Managed teams supporting compute, storage, and network services• Responsibilities included 24 x 7 support and projects across 5 global data centers and 40+ remote offices• Developed 5-year plans• Managed personnel and provided coaching

Chesterfield, Missouri, Us

Was responsible for data protection and disaster recovery preparedness for RGA applications and systems globally. Interface between IT and global Business Continuity team. Manage implementation and support of data protection upgrades and services including:

Leuven, Be

Responsible for managing all facets of the Corporate Data Center, Data Protection SAP and Mainframe Operations for the North America Zone. Current scope includes:• 7x24x365 data center operations• Facilities - Power maintenance for UPS / generator - Cooling - Fire / smoke detection and suppression - Vertical and horizontal space - UPS's throughout North America• Data Protection - NetBackup - Disaster recovery preparedness - Routine file and system restoration• Mainframe - IBM z/OS - Job monitoring and scheduling - Abends• Employee and outsource resource personnel

Leuven, Be

Responsible for resource management and budgeting for Information Security. Align with senior leaders on security issues proposing solutions that maintain the security of infrastructure, data and systems. Scope includes:• Maintaining compliance and minimizing risk by ensuring Sarbanes Oxley (SOX) and Minimum Internal Controls (MICs) are maintained• Business Continuity Planning (BCP) consisting of Business Impact Analysis (BIA), Business Resumption (BR), and Disaster Recovery (DR) • Incident response including lost or stolen hardware, workplace issues such as virus or malware infections or incidents of possible data loss or breach• Legal hold processing of email and data• Security architecture and design assessments• Security awareness programs consisting of annual computer based training (CBTs)• Set security policies and ensure compliance• Develop forward thinking strategies that aim to improve the security of the organization while maintaining financial responsibility and business functionality• SAP security management• Routine security vulnerability assessments

Leuven, Be

Managed a team of data network operations professionals providing troubleshooting and provisioning of network connectivity, network security and network management tools. Served as focal point for data network maintenance contracts as well as inventory management for support and project teams. Manage technical package budgets reducing costs more than 65% overall.• Reduced existing maintenance contracts with major network hardware and software vendors by 45%• Performed risk analysis and development of contingency plans for new support levels• Developed Standard Operating procedures (SOPs) for routine operations enhancing resource flexibility• Manage outsourcing vendors by monitoring key performance indicators (KPIs)• Implemented creative ways to cut costs while maintaining service levels by thinking outside the box• Planed for and participated in business continuity / disaster recovery exercises• Utilized Business Objects and other data mining tools to create reports for decision making

St. Louis, Mo, Us

Successfully managed a team of technical resources encompassing various technical skill sets. This team produced business critical systems for various company divisions including Marketing, International, Busch Entertainment, and Information Technology. • Managed 6 to 10 direct reports including employee, contract, and outsource personnel. Responsibilities included recruitment, coaching, and development• Assisted with the department budgeting process • Technologies included Wide Area Network (WAN), Local Area Network (LAN) adds/moves/changes, wireless implementations, Power Over Ethernet (POE) Voice Over IP (VOIP), and network security environments including Virtual Private Networks (VPN)• Project management including requirements analysis, estimating, scheduling, financials, and communicating status to both customers and management • Managed both domestic as well as international projects (U.S., United Kingdom, China) • Redesign of the corporate Internet browsing environment eliminating single points of failure • Developed Payment Card Industry (PCI) standard designs and best practices • Assisted in the development of strategic direction • Managed vendor relations for networking and security platforms

St. Louis, Mo, Us

Integrated the firewall administration and design functions into the Data Networks department. Managed technical resources as well as directing team responsibilities. • Provided input into developing the department including the hiring of both contract and consulting personnel • Managed the ongoing maintenance and support for both Checkpoint and Gauntlet firewalls • Provided off-hours support • Directed all project and support efforts • Focused the team on improving service to the customer, management capabilities, and repeatable processes • Standardized the technology and designs • Developed long term trending analysis with metrics, reporting, and event notifications • Participated in simulated Disaster Recovery (DR) exercises

St. Louis, Mo, Us

Provided system and operational support for the Network Control Center. Utilized numerous management tools to improve network and system uptime.• Managed network infrastructure devices including routers, hubs, switches, servers, as well as WAN and LAN connectivity • Installed and maintained HP Openview Enterprise Network Management Systems • Performed long term trending analysis using Simple Network Management Protocol (SNMP) polling of network devices • Configured web services and scripts for presentation of trending statistics and reports • Utilized network analyzers to capture traffic while troubleshooting complex application data flows • Provided network support for the corporate rollout of Windows 2000. Assisted with the design and impact analysis of Active Directory, Domain Name Services (DNS), Dynamic Host Configuration Protocol (DHCP) and Windows Internet Naming Services (WINS) on the network

Mba, Business Administration And Management, General

Bs, Information Management