Jim Paikos Email and Phone Number

Delivering superior customer experience and our Customers First promise with continuous innovation of our TELUS Smart Security & Automation business and Mobility and Home Solutions technical support operations.

Leading the national operations and enablement functions of TELUS Smart Security & Automation including Central Alarm Monitoring, Business Intelligence & Market Insights, Security Acquisitions & Integrations, Technology & Customer Migration, and Commercial Customer Service & Experience.

Driving TELUS' customer experience, profitable growth, and team member engagement by defining and executing the end-to-end operational strategy and transformation roadmap of TELUS' SmartHome and Security business.

Driving TELUS’ customer experience, profitable growth, and team member engagement by defining and executing the strategy, resource plans, and transformation roadmap for TELUS' field operations.

Powering the Customer Experience by continuously improving TELUS' resource strategy and field operations through the provision of enhanced management information and performance insight.

Responsible for TELUS' IT Transformation & Delivery Excellence Agenda: building and driving the adoption of new business capabilities in the areas of process, technology, people and culture to continuously improve the way TELUS delivers IT-based business solutions.

Process, technology, and organization design and implementation experience at numerous Fortune 1000 organizations across several industries (Communications, High Tech, Utilities, Forest Products, Professional Services, and Federal Governments) and geographies (Canada, the United States, the United Kingdom, France, and Germany).Specialties● IT Transformation & Delivery Excellence● IT Strategy & CMMi Principles ● Process Improvement● High-Performance Culture & Organization Design● Portfolio, Program and Project Management ● Finance Process & Organization Design● ERP Implementation & Value-Realization