Jim Papineau Email and Phone Number

Consulting services for transportation and logistics service providers OR shippers who buy these services. The focus is on internal and external process efficiency spanning both administration and operational functions and the appropriate use of technology within a department, between departments or between service providers and their clients.Consulting services span strategic planning, process efficiency evaluation, organizational review and alignment, technology review, use and upgrading as well as project and change management.

• Directed a diverse department of client-facing technical and business solution providers and supporters. Led the team in design, deployment and support of shipping solution applications, EDI integration partnerships and operational supply chain solutions for multi-million dollar clients.• Managed a departmental budget of $8.3 million.• Coached and mentored a varied team: P. Log certified Supply Chain Solution Consultants, EDI analysts and implementers, Help Desk staff, National Technical Field Specialists and Equipment Repair Technicians.

• Managed start-up of the department including recruitment, communication integration, organization structure, and product and business planning. Delivered supply chain visibility products according to schedule and market objectives.• Secured business within the transportation and global third party logistics sectors, manufacturers, distributors and portal operators. Contributed to securing sales of $5 million.• Acted as Product Director of Descartes’ asset optimization solutions for a concurrent period. Led several product managers responsible for Descartes’ resource management products such as equipment route optimization, warehouse optimization and wireless applications.

Various roles in 20 years at TNT:1) Director, Business Development at TNT Logistics• Worked with major clients in the high tech, automotive and medical supplies fields to expand logistic and technical integration solutions, define partnership deliverables and select appropriate integration enabling technologies. This resulted in cost savings, improved efficiency and market success for the existing client base.2) Manager, Customer Interface Technology at TNT in The Netherlands• Set up and directed this new department to produce a range of software and process products such as full function shipping systems (shipment data capture, document printing, EDI, tracking) to web-based tracking and data exchange.• Improved TNT’s product range within two years to include five new products, including Internet transaction enquiry and standard EDI services. The number of clients using CIT distribution products and processes increased from approximately 900 to in excess of 3,000 worldwide.3) Assistant Director, IT at TNT Overland Express