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Experienced Technology Leader who brings over 25 years of experience in strategic leadership; technical expertise; problem-solving ability; organizational and decision making skills; with extensive background in IT infrastructure operations; Cloud Services; System design; network infrastructure and technology. Currently leading the Network and Infrastructure organization within AWS IT Services. The role holds accountability for the global Infrastructure and network technologies throughout the Amazon Corporate footprint. In previous roles have held leadership accountability in the Microsoft Global Network & Infrastructure Engineering group with specific scope in IT service management, data center engineering and tier 3 engineering of infrastructure production services. Overall the position lead multi-discipline teams of software engineers, service engineers, operation engineers and data scientists to release, measure, optimize and sustain Microsoft's global corporate network and IT infrastructure. This included Azure Cloud connectivity, BigData technologies, IT data centers design, 500+ corporate sites, L2/L3 network infrastructure, telco/ WAN services and all user access technologies from wireless to wired. The organization also owned the network security, firewall platforms and support team across the IT Datacenter space and Global Network Services. Past Experience - IT Transformation Leader reporting to the CIO supporting the Product Group Executive team. Operated as the proxy CIO for product partnership opportunities and support of key IT services back to the product development teams-Venture Integration services in driving large-scale global mergers into existing business systems-IT strategic planning and end-to-end delivery experience: ERP, WMS, Supply Chain Planning and Execution, DSD Route Management and RFID.-In-depth proficiency of Warehousing, Transportation, Inventory Control and Supply Chain processes from order to fulfillment.-International team manager and business partner with strategic planning and delivery experience in North America, Asia and Europe
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Global Director Of Amazon Corporate It - Engineering, Infrastructure & OperationsAmazon Sep 2018 - PresentSeattle, Wa, UsLeader of the Corporate IT Infrastructure and Operations organization at Amazon across 55 countries in AMER, EMEA and APJ. The role sets the strategy and vision for the organization and owns the overall design, support and operations of over 250K infrastructure devices across the Amazon portfolio of sites, including network, telco, A/V, compute, storage, service management, facilities and AWS cloud services. Accountable for the overall CAPEX/OPEX budget and sets strategic direction for the organization. Additional leadership responsibilities include, IT system engineering, global circuit management, network operations and IT merger/acquisition integrations. (Size Data confidential)- Key leader in delivering the Zero-Trust network across the company- Leading the Strategy and development of the infrastructure service management transformation- Core member of the return to office site employee strategy - Consolidated fractured regional teams into a global organization to streamline operational maturity and engineering practices- Grew the confidence and maturity in provided services, gaining 30% YOY growth in demand signals from Amazon Businesses Units- Improved operations and product designs to save 15% on capex costs to deliver site IT services- Single threaded leader in Corporate IT to align Global Real Estate & Facilities executive management
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Aws Enterprise Services | Services LeaderAmazon Web Services (Aws) Sep 2017 - Sep 2018Seattle, Wa, UsEnterprise Support Services is one of the most utilized AWS product offerings available to our largest customers. I lead the organization of technical and operational focused site reliability engineering teams that support AWS's top strategic customers. The teams deliver services on the architecture, adoption, and support of using cloud services in some of the largest workloads on the planet. -
Sr. Director Of Global Infrastructure And Cloud ServicesMicrosoft Jan 2015 - Aug 2017Redmond, Washington, UsLeader of the Network and Infrastructure Production Engineering organization for Microsoft. Overall accountability for the global Microsoft IT network production services such as Wireless, Wired, LAN/WAN, Internet Edge, IP addresses, Network security, Azure Cloud connectivity and On-Prem IT Data Centers. The team has a large global footprint of over 500 sites and 12 Datacenters. Other organizational functions include Release Management, Data Analytics, Optimization Engineering , Network Security Enforcement, SOX ownership and Software Engineering across the full OSI stack. The team is made up of 90+ Engineers and numerous vendor service contracts across the globe to support the Microsoft corporate environment. -
Director, Technical Product Advisory - Cio OfficeMicrosoft Jan 2012 - Jan 2015Redmond, Washington, UsFocused on building out the Business Relationship Management role on behalf of the CIO between Microsoft IT and Microsoft Product Groups. I lead the Application and Services Group relationship helping to influence over $1b in annual IT investment and the build out of new capabilities. I manage a large global team in supporting the needs of each multi-billion dollar business division. My primary goal is to align the Division President and CVP's team strategies and Microsoft IT goals to influence both the product team direction and the Microsoft IT capabilities and services.
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Senior Engineering ManagerMicrosoft Nov 2006 - Jan 2012Redmond, Washington, UsLead a team of Engineering Program Managers in Anti-Piracy Technologies, Online Software Distribution Platform and Product Key Delivery Services within Microsoft. Focused on developing and supporting a multi-million dollar Line-of-Business application portfolio with a global development team. I have drove many change initiatives organizational wide related to engineering practices, software estimation, process re-engineering, and run management programs. I have been awarded numerous Deliver IT awards for the projects and innovations as well as several individual awards.
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Sr. It Program ManagerMicrosoft Jan 2005 - Nov 2006Redmond, Washington, UsLead a 22 person, $5.2 million dollar initiative space for devleoping technologies and business strategy for online distribution of worldwide programs and products. The groups consists of Product Managers, Program Managers, Analysts, Developers and Testers. Oversee multiple SDLC projects, both on-shore and off-shore, crossing many internal and external groups. Manage budget and resource balancing for the entire space as well as develop strategy and forcasting for the next Fiscal year book of work. Provide Leadership within the team and larger internal group around project managment, communication and career development.
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Office Division Product ManagerMicrosoft Feb 2003 - Jan 2005Redmond, Washington, UsManaged a global $100 million dollar marketing and referral program for the Product Marketing group. Delveloped business processes to improve program effectiveness and operational effeciency. Designed and created Worldwide Marketing deliverables for product software licensing
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Solutions SpecialistMicrosoft Jan 1998 - Feb 2003Redmond, Washington, UsManaged a $40M account territory for software sales and premier services solutions. Coordinated sales activity across a broad virtual team to uncover and sell large scale software solutions. Frequently met with CxO level people within the organization to drive solutions within the accounts.
James Pemberton Skills
James Pemberton Education Details
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Uw Foster School Of BusinessGeneral
Frequently Asked Questions about James Pemberton
What company does James Pemberton work for?
James Pemberton works for Amazon
What is James Pemberton's role at the current company?
James Pemberton's current role is Global Director of IT @ Amazon | Infrastructure, Operations, AI, Cloud Expert.
What is James Pemberton's email address?
James Pemberton's email address is ji****@****oft.com
What is James Pemberton's direct phone number?
James Pemberton's direct phone number is +141581*****
What schools did James Pemberton attend?
James Pemberton attended Uw Foster School Of Business.
What skills is James Pemberton known for?
James Pemberton has skills like Cloud Computing, Program Management, Sdlc, Business Intelligence, Software Project Management, Product Management, Project Management, Management, Product Marketing, Business Process Improvement, Team Leadership, Software Engineering.
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