•Serve as an integral part of our Platform Commercialization and Operations team supporting the Product Management organization to ensure superior operational delivery of 'platform as a product' commercialization initiatives•Integrate into larger strategic initiative helping to project/program manage various components of a cross-functional program that includes, but is not limited to, the following lifecycle activities: commercialization requirements, product/platform integration requirements, build, training, legal, marketing, servicing/operations and go-to-market activities, and communication•Interact directly with Product Managers, Product Development, Marketing, Sales, Client Services, and Visa cross-functional teams in a Global environment•Define a comprehensive operating model for Visa Acceptance Platform to expand its footprint to Acceptance and other Visa products and partners•Lead project and program planning activities and facilitate meetings, ensuring the cross-functional project team delivers against its commitments with the highest quality deliverables in a timely fashion•Maintain, communicate, and execute against a prioritized onboarding product roadmap for an overarching Visa Acceptance Platform strategy•Evangelize Visa Acceptance Platform capabilities and work closely with Sales, Client Services and other groups to drive product market launches and partner onboarding

•Project/Program Manager responsible for writing business requirements, eliciting sizing and estimates from Technology, managing project timeline, and providing senior management reporting throughout the project lifecycle.•Provide project management partnership and strategic advisory support to organizations within Client Support Services•Effectively liaison between the Client Support Services business leaders, internal Technology leaders and developers, as well as outsourced partners•Drive operating efficiency through initiatives that produce innovative solutions for optimizing operational tools used by Client Support Services (reduced cost of ownership/usage, highest return for investment) •Support the strategy and technology investment roadmap needs for Client Support Services•Support the Client Support Services Programs/Projects from funding request and definition through end user delivery. This includes justification, initiation, requirement definition, detailed project planning, financial oversight, risk identification and management, project execution and control, reporting, project closure, and end user service activation•Lead and facilitate the requirements elicitation using an array of methods and understand and articulate business impacts and/or benefits of requirements.•Effectively manage portfolio of multiple, multi-year development projects with joint accountability to scope, schedule and cost.

•Working for the business organization, acted as a liaison between multiple technical teams and business staff for requirements clarification and scope. •Managed the conversion of over 200,000 cards for a top-five national issuer, successfully completing one of the most technical, complex, high profile and high-risk projects ever undertaken at Visa DPS.•As a SME, provided conversion project management support, data mapping expertise and conversion consultation to Visa clients to ensure client expectations were exceeded while reducing risk.•Authored business/functional requirements documents as well as conversion process documents utilized by technology to build the mapping and conversion engines, and provide conversion support.•Managed non-routine, complex data and profile mapping exercises between legacy processor data and Visa DPS data requirements.•Prepared and executed the Conversion Playbook consisting of all pertinent production conversion tasks both leading up to cutover and during production conversion week/weekend.•Coordinated internal Visa conversion technical resources to ensure delivery on commitments.•Executed multiple mock conversions, documenting lessons learned in the conversion playbook ensuring progress toward seamless conversion.•Directed activities completed by legacy processor, issuer and Visa DPS staff on conversion weekend, to include data file transmission, conversion mapping and data load job execution, file balancing, production validation, network cutover, and post-conversion monitoring activities.•Prepared and maintained detailed project plan, status reports, issues log and internal/external communication during mocks and production conversion.

•Working for the technical organization, acted as a liaison between multiple technical teams and business staff for requirements clarification and scope. •Drafted and finalized Business Requirements Documents for internal BAU projects within the IT organization. •Facilitated resolution discrepancies between a variety of stakeholders including technical and business. •Created and managed traceability documentation throughout the project and product life cycle focused primarily on requirements to design traceability. •Created ad hoc analytical documentation to help stakeholders and decision makers in understanding for making effective decisions. •Worked closely with the Project Managers to ensure scope, appropriate stakeholders, and action item follow through.•Cultivated and maintained effective relationships across functional areas in order to provide superior product support. •Created site map system documentation artifacts for several Visa DPS systems including Risk Services Manager (RSM) and Card & Account Maintenance (C&AM).•Provided assistance in identifying, evaluating, and developing systems and procedures which are cost effective and meet user requirements.•Provided analysis of complex business problems to be solved with automated systems in a variety of technical environments.

* Managed day to day operational support of Visa DPS prepaid and debit external financial institutions including issues of all severities, project requests, call center escalations, and client questions/issues.* Disseminated and explained technical information to external clients of all experience and technical backgrounds.* Served as a liaison between external Visa prepaid and debit clients and internal Visa groups such as Product, Development, NCO, TRT Online and Offline, Implementations, Application Configuration and Sales.* Coordinated internal resources to accomplish Visa and client objectives, and ensure processing system performance standards are met and that the client perspective is represented within the Visa Debit Processing Services organization.* Provided consultative approach with clients in sales strategies, configuration management, enhancement requests, Business Enhancement Releases, government legislation, peak season strategies, settlement, reports, invoices, consumer site design and client Terms and Conditions.* Played a critical role in proactively working with the customer to identify operational cost efficiencies, manage moderately complex assignments that are diverse in scope, and search out appropriate courses of action.* Identified and analyzed processing problems with customer impacts and communicated ongoing situation status and resolution.* Conducted monthly/weekly calls with clients to review open issues, projects and pending enhancements and conducted periodic onsite client quarterly reviews.* Identified and analyzed processing problems/issues with customer impacts and communicated ongoing situation status and resolution.* Stayed current with industry and client trends and maintain a working knowledge of Visa products and VisaNet services.

-Head Varsity Girls Soccer Coach; oversee both Varsity and JV programs-2021 CHSAA Metro League Coach of the Year-2021 CHSAA MaxPreps #4 ranking with 9-3 record-2018 CHSAA Metro League Coach of the Year-2018 CHSAA RPI #5 ranking with a 13-3 record-2018 reached quarterfinals of CHSAA State Playoffs

* 2013 Colorado Storm Girl's Competitive Coach of the Year.* Coached the U11-U17 competitive girls "C" team at Colorado Storm (2013 - present).* Coached three different U15-U19 competitive girls "B" teams at Colorado Storm (2003-2014). * Reached Colorado Youth Soccer State Cup Semifinals in 2013 (U17) and 2014 (U18).* Coached a U8-U10 recreation girls team at Colorado Storm (2011-2013)..* Five years of experience doing staff sessions and clinics for both competitive and recreation teams at Colorado Storm.

* Managed day to day operations of Client Response Center (CRC) call center to obtain service and sales metrics.* Managed 24 Client Response Center Representatives (CRC Reps) to ensure the delivery of world class customer service and sales.* Conducted interviews, hiring, training, and ongoing professional development of CRC Reps.* Managed and drove outstanding CRC culture through values and mission to ensure a competitive and challenging environment that rewarded success and fostered employee satisfaction.* Conducted annual performance appraisals with all CRC Representatives.* Evaluated/Managed/Audited workflow process on a constant basis and consulted Vice President.

* Oversee all aspects of a comprehensive compliance program for 17 Division I sport programs.* Develop and maintain a comprehensive compliance website that contained compliance forms, recruiting calendars, updated NCAA legislation, each issue of the Compliance Connection newsletter, notes and handouts from Rules Education sessions, the Coaches Handbook and links to the official sites of the NCAA, the NCAA Clearinghouse, the National Letter of Intent and the Sun Belt Conference.* Serve as the Athletic Department’s liaison to the Sun Belt Conference, NCAA, NCAA Clearinghouse, the Office of Admission, the Office of the Registrar, the Office of Student Financial Services and other campus constituencies regarding rules interpretations and compliance issues.* Develop and implement internal policies and procedures for the University in responding to rules violations.* Develop and conduct a campus-wide rules education program for coaches, staff, administration, Board of Trustees, Faculty Athletics Committee, Compliance Committee, Athletic Affairs Committee, Pioneer Fund Athletic Advisory Board, representatives of athletics interests/boosters, the Office of the Registrar, the Office of Student Financial Services and the Office of Admission.* Serve on the Division of Athletics and Recreation senior management team.* Maintained and updated Coaches’ Handbook, Compliance Rules Systems and Guidelines Handbook and NCAA Rules: A Quick Reference Guide booklet for representatives of athletics interests/boosters.* Develop and coordinate a program for conducting rules/eligibility meetings for student-athletes to ensure they comply with NCAA rules and are informed of their individual responsibilities for compliance.

* Oversaw all aspects of a comprehensive compliance program for 19 Division I sport programs.* Served as the advisor to the Director of Athletics regarding all compliance issues.* Served as the Athletic Department’s liaison to the Big South Conference, NCAA, NCAA Clearinghouse, Admissions Office, Registrar’s Office, Financial Aid Office and other campus constituencies regarding rules interpretations and compliance issues.* Determined and monitored team and individual limits for all financial aid matters and maintained team rosters, squad lists and other NCAA and Big South Conference reports utilizing the NCAA Compliance Assistant Software. * Developed and conducted a campus-wide rules education program for coaches, staff, administration, Board of Trustees, Faculty Athletics Senate, the Registrar’s Office, the Financial Aid Office and the Admissions Office.* Developed and maintained the Coaches’ Handbook and Student-Athlete Handbook.* Responsible for sales and marketing of sponsorship packages for annual fundraising golf tournament, the 1999 Big South Conference Women’s Soccer Championship, the 2000 Big South Conference Men’s Soccer Championship, and the 2001 Big South Conference Women’s Volleyball Tournament.

* Outside sales manager within a geographical territory responsible for developing new business and expanding established business.* Developed and fostered relationships with current and prospective clients through constant phone and personal interaction.* Developed and maintained precise documentation for accurate client records.* Managed, trained and developed numerous recruiters in the sales system and sales techniques.* Successfully obtained 300% of company set growth goals.