Jim Foley Email & Phone Number

Executive responsible for client partnership across a portfolio of State and Local Government accounts providing broad IT Services solutions.

Traverse City, Michigan, United States

- Executive providing client relationship management and services for one of Kyndryl's largest global clients.- Client interface for delivery of contract services and base growth for a multi-billion dollar engagement focusing on the Healthcare sector.- Responsible for base growth, transition and transformation, and P&L.

Traverse City, Michigan, United States

- Executive providing client relationship management and services for IBM's largest client in the Public Sector.- Client interface for Services delivery and service level attainment negotiation and tracking for a multi-billion dollar engagement.- Responsible for base growth, transition and transformation, and P&L.

Traverse City, Mi

- Single executive resource responsible for revenue and GP for a large scale, multiple-platform services contract in the public sector- Manage a large and diverse staff of leadership professionals responsible for services delivery and client satisfaction- Coordinate new business opportunities within the public sector, with focus on both public and private cloud, security, and analytics.

San Francisco Bay Area

- Senior delivery executive responsible for delivery of a multi-million dollar services contract with a major clothing retail company, providing support for multiple platforms and service offerings including: server, network, mainframe, and end user support.- Client executive interface for all service delivery and customer satisfaction.- Responsible for management of labor and services from over 1,000 individuals across a half dozen countries in North America, South America, Europe, and Asia.- Responsible for business transition and transformation following contract sizing and signing.

San Francisco Bay Area

- Responsible for services delivery for contract services for a major strategic outsourcing client with peak annual revenue exceeding $110 million and included midrange, mainframe, end-user, distribution center and back-office processes.- Primary customer executive interface for all operational and service related issues.- Responsible for creating and implementing a contract wide service improvement plan that reduced Service Level commitment impact by nearly 50% within two years and dropped Mean-Time-To-Recover and incident volume by more than 10% annually for two years in a row.- Responsible for managing labor costs and services provided by 1000+ individuals in four countries on three continents.

Traverse City, Mi

- Manage communication of tactical recovery efforts to IBM and customer executive team, including detailed impact statements, mitigation plans and necessary escalations.- Work with account delivery, project office and external customers to ensure strategic planning to reduce time and impact of technical outages.- Coordinate technical resources to develop and implement recovery plans during critical business outages impacting high-profile external customers.- Responsible for the engagement and transition of new business including due diligence, sizing, process creation and transition implementation.

Boulder, Co

- Managed a direct and matrixed technical support staff of more than 70 people (including Operations, Project Management, zOS programmers, CICS and middleware support, AIX/UNIX support, etc.), with an approximate annual payroll of over $5 million.- Inaugural manager responsible for developing and deploying new strategic direction for service delivery offering for IBM, based on utilizing cutting-edge technology that allowed for Utility-based computing.- Responsible for delivery of services for a large, state of the art processing environment utilizing multiple technology playforms dedicated to providing services for a cutting edge new service offering for IBM according to a utility-based model..- Acted as direct customer liaison, working at customer location and ensuring cooperation between IBM delivery team and customer to meet customer needs.

Boulder, Co

- Responsible for situation management of 60+ accounts, across numerous diverse system platforms.- Communicated status, impact and recovery plan of critical outages to both IBM and customer executives, including the office of IBM CEO.- Part of team to develop new offering – World-Wide Command Center to manage critical issues for all of IBM internal business globally

Business Administration And Management, General

Management Information Systems, General