Jim Pisello Email & Phone Number

United States

United States

- Manage a team of 8 ServiceNow Technical Consultants and Architects within Crossfuze's Professional Services organization- Provide technical consulting, process consulting and implementation services to Crossfuze clients- Develop and implement custom applications on the ServiceNow platform.- Provide end user training and create technical documents.- Engage in pre-sales conversations with prospective clients to lay the groundwork for successful ServiceNow implementations/upgradesCrossfuze is a leader in service innovation with operations in Salt Lake City, New York City, Buffalo, Toronto and Ottawa Canada, and Manila, Philippines. We work alongside IT leaders to help reshape services across their enterprise by building high-impact platforms powered by ServiceNow. These platforms are designed to provide visibility and automation that drive efficiency and governance. Our investment in R&D accelerates service and innovation outcomes and is underpinned by best practices that have been proven time and time again to deliver a best-in-class client experience. Portfolio of Services: Service Management Consulting; ServiceNow Implementations, Support, Turnkeys, and Integration; IT Service Desk; and Customer Service Call Center Support. Our mission: Become the number one Service Innovation Company in North America. Learn more: www.crossfuze.com | 888.829.5511.

Pittsford, New York

Provide prehospital Basic Life Support services for patients needing Emergency Medical Services in Southeast Monroe County, New York.

Rochester, New York Area

Technical Lead Service-now Administrator/Developer. Maintain Kodak's Service-now ITSM platform. Lead a global team of 9 administrator/developers to maintain master data and develop new functionality in support of 40k + end users worldwide. Support and champion ITIL processes within the company. Develop metrics & publish KPI reports for managers at all levels of Kodak's Worldwide Information Systems organization including the CIO. Analyze and ensure data integrity using Six Sigma/Lean methodologies.

Perinton, New York Usa

Provide prehospital Basic Life Support services for patients needing Emergency Medical Services in Southeast Monroe County, New York.

Assisted the Director of Operations with normal duties. Activities included coordinating with other Directors, acting as the DO when she was unavailable, and being on standby for Mass Casualty Incidents and other situations which may have required the presence of a member of the Operations staff. Also assisted with purchasing of equipment for the Corps, and internal and external correspondence.

Managed in-house training and certification records for all members. Developed online solutions for maintaining training records. Processed new member applications. Assisted members with recertification activities and paperwork required by NYS Dept. of Health.

Provided troubleshooting of online banking products such as Microsoft Money and Intuit Quicken software. Evaluated modem communication problems for customers. Provided customer account information on request. Developed and implemented a custom solution to create personalized direct mail based on interest in banking products expressed by customers.

Ba, Medieval British Culture

Studied Medieval British Culture

Nys Regents Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program