Jim Ponder Email & Phone Number

Raleigh, North Carolina, United States

Raleigh-Durham, North Carolina Area

• Software: Azure, Amazon Web Services (AWS), Office365, Blackbaud Financial Edge, eTapestry, Zendesk, ADP, Adobe Pro, Legal Files, LegalServer, VMWare, TeamViewer, OneDrive, SharePoint, MailChimp, Evernote, Dropbox, VLC Media Player, Visio, Macrium, FTP, Linux, PowerShell, KnowBe4 Cyber Security, Active Directory.• Restructured disaster recovery and backup routine to a complete cloud-based solution.• Assisted a sister organization to get their IT budget assembled and installed on a 5-year plan.• Completed office moves overseeing everything from architectural drawings up through change orders and move ins.• Led all phases of the IT Department with the assistance of 10 employees, supporting 30 offices throughout the state of North Carolina utilizing a $2,000K+ annual budget.• Oversaw design, implementation, and maintenance of IT infrastructure, including networks, servers, and systems.• Implemented and maintained robust cybersecurity measures to protect the organization's data and systems.• Controlled company usage of BYOD throughout the organization totaling 1000+ devices including desktops, laptops, iPads, tablets, surfaces, and cell phones.• Ensured that IT practices and systems complied with relevant laws, regulations, and industry standards, as well as oversaw relationships with IT vendors and service providers.• Worked with CEO and leadership team on many projects including education for employees on cybersecurity.• Introduced key fob access in all offices for better controlled access to each building.• Replaced firewalls on 3-year rotation for security of multiple WAN connections & Geolocation security enforcement.

Raleigh, Nc

• Software: CCH ProSystem FX, TeamViewer, Office 2013, Citrix ShareFile, Adobe Pro, QuickBooks, Defrag, Ghost, McAfee Virus Scan, ScanDisk, Active Directory.• Led to cost cutting and simplified IT management by constructing a firm-wide Terminal Services environment.• Implemented paperless processes involving electronic document storage while working with tax and audit staff.• Restructured the backup layout to aid in disaster recovery involving virtual snapshots.• Saved costs by eliminating the need for an outside IT consultant for special installs or weekly assistance.• Ensured smooth operation of all IT systems, implementing technological solutions, and providing strategic guidance to enhance the firm's overall efficiency and productivity.• Developed and managed the IT budget, allocating resources efficiently, as well as identifying cost-saving opportunities without compromising on the quality.• Led and managed the IT team along with fostering a collaborative and innovative team culture.• Oversaw all technology, building security, and office moves along with supporting the off-site staff at the Greensboro office in a WAN infrastructure.• Ran Lunch-and-Learn program to educate users on various computing issues.• Implemented VMware using SAN-iSCSI devices, VoIP system, and networked security cameras.• Initiated upgrades including Exchange 2007 (2000), Windows 2008, VMware, SAN, Mobile Mail, and Scanning.