Leading efforts to expand community focused broadband portfolio serving consumer and SMB customers across the Northeastern US.

Collaborating with a talented team of engineers building an advanced portfolio of Audio AI components that address voice focused on-line communication challenges such as noise removal, voice quality inconsistency, and incorporating transformative technologies such as spatial (3D) audio to greatly improve user engagement and experiences.

Developed the strategic marketing plan, including Product Roadmap, as well as developing the Immersitech brand as a trusted technology partner that delivers quality audio SDKs that allow our customers to provide amazing sounding service experiences that exceed user expectations.

Advisor, investor and mentor assisting technology oriented businesses/individuals with the optimization of their product/service portfolios. Targeting opportunities for innovation and refinement needed to drive performance, customer experience and profitability improvements.

Responsible for managing a SaaS centric business unit reporting to the CEO focused on market development and sales growth of cloud based Local Search APIs/Apps and TDM/SIP based communication services.Orchestrated strategic product planning and development innovation within tight deployment timelines leveraging senior data scientists and multiple software engineering teams. Developed advanced intent recognition technology for both internet and voice-based interfaces providing detailed, hyperlocal information for mobile apps and web based business discovery applications. Rochester Top 100 Company

Working directly for the Global CMO and with support from functional leadership, I managed multiple cross-functional teams responsible for global customer experience improvements across product, process, and communications. We revised the strategy, measurement framework leveraging outsource partners, and developed new programs designed to improve internal and external customer experience performance. Successfully implemented a series of global, web-based, all-employee training programs with supporting tools focused on building awareness of strategic and tactical approaches for improving end-to-end customer experiences resulting in score improvements across critical areas.

Responsible for Global strategic product planning and technical development post-acquisition of Global Crossing by Level 3 Communications. Responsible for establishing the organization to rationalize and drive consolidation of over 190 products to less than 70 in $6.3B Global product portfolio. Detailed experience with pre-merger integration planning and organizational optimization.

Developed strategic plan for global investments in targeted products/geographies in partnership with CTO organization leading to improved company growth/profitability.Managed teams providing corporate-wide competitive/customer intelligence, industry analyst relations, customer satisfaction (CSAT) management, product development and strategic capital investment portfolio ($250m+) oversight.

Responsible for continued strong growth of $550m Global Transport and Infrastructure product portfolio consisting of Datacenter, Ethernet, SONET/SDH Private Line, Optical Wavelengths, Dark Fiber, and Metro/3rd Party Access solutions.

Additional roles held include Director of Product Management and Sr. Product Manager with direct accountability for the management and development of Global Ethernet Transport, Metro Access, Optical Wavelength Development, Datacenter and IP based Unified Communication Services.

Responsible for the development and implementation of market strategies, VIP customer events, and technical training activities for one of the highest producing regions in SGI. Experience working with customers with requirements for ultra high-performance Supercomputers, UNIX servers, and professional workstation solutions.