James Qussar Email and Phone Number

Fourth is a leader in data-driven workforce and inventory technology for the retail, restaurant, and hospitality sectors.With over 20 years of expertise in data and analytics, Fourth helps you conquer the day with actionable insights and demand forecasting to optimize operations, maximize margins, and empower employees. Today, Fourth is trusted by over 15,000 customers across 100,000 sites globally with 2.5 million users.

Solution Selling via storytelling. Empathetic for the prospects and customers needs, and able to pair services with those needs. Able to read between the lines to really hear what the prospect is saying.Once onboard, I helped customers connect their data to our platform, to ingest and transform the data, based on the needs. Designing a dashboard, connecting the dots of which data points would be pulled from the varying data sources, and how to connect multiple data sources. Throughout the entire processes, selling the value of what the platform offers.

Demonstrate the software and features to prospectsAnswer technical prospect questionsCreate dashboards either with the client on the line or offlineAssist AM’s with the sales processGo onsite to both at client sites and tradeshowsOccasional Customer training and consultingProvide Scope of Work for paid client work - Dashboard development, SQL Query developmentAssist prospects in the demo phase with any iDB questions that they may haveCreate custom solutions based on needs to client - Including ETL work, SQL Development and Dashboard DevelopmentNew Employee Development – Help new employees with software, data and general iDB questions

- Provide product demos, technical calls, proof-of-concepts for prospective clients- Provide product training and troubleshooting for prospects, remotely and onsite- Create and maintain product documentation and materials- Involved in webinars for with sales managers for different verticals- Side projects as assignedTruOI (formerly called iDashboards), specializes in working with executive leaders and their team members to accelerate growth, increase organizational profitability and team member ROI in real time. We do this by integrating all technology software (both corporate and unit location) under one operational intelligence umbrella platform. Our Operational Intelligence (OI) success system, combines all company-wide KPIs, P and Ls, proformas, reporting, document and forms, team learning and training, automated coaching and best practices into an interactive, company-wide performance management system.One Platform, One Sign-On, One Cost. TruOI is easy to use, easy to expand and inexpensive to own and operates on any device.TruOI operates both domestically and internationally and currently has in excess of 3,000 clients including franchises, corporate chains, manufacturing, healthcare, financial, hospitality and retail companies.

Responsible for:- Training both external clients and internal clients and new employees.- Installations, such as Server / SQL / IIS, Client PC Software Installations- Help with difficult hardware installations, including scanners, signature pads, etc.- Special projects as assigned- Internal support, including, email, SugarCRM, Remote from Home, TeamViewer, Network, servers.- Lead on the company webpage- SugarCRM administrator- Product demo’s for clients- Recorded Videos for training, demo's and "commercials"- Documentation, including external training documents, release notes, first level support training documents, programming business requirements documents- External Customer support, including customer support calls, CDP related hardware / software, new orders (hardware, software, related print queues)- Hardware RMA’s- Thermal Printers - Setup and Troubleshooting- Client Server moves / reinstallations- First Level Sales- QA of new software / versions - Created / additions to testing checklists, Writing up Bugs (BugZilla), Research to help the programmers- R & D- New Hardware testing- Account ManagementSome familiarity with- Active Directory- DHCP- Sales Competitive analysis(CDP was formerly Carswell Data Products)

- 3rd level PC support- PC installation- Software / Hardware troubleshooting- Assist network and server teams as needed- Inventory Control