A MayoGlobal company, GMI’s team features security, collaboration, networking and data center engineers and architects across our project management, staff augmentation, managed and consulting practices. We boast most key industry and best-in-class technology certifications. And even better, we work as a team, so every GMI consultant or service provider benefits from our combined experience and smarts. With GMI, you’ll have not just the right people, but the right team, on the job. We are a woman and minority-owned business, and proud to be a certified diversity supplier.

Valor Global, a MayoGlobal company is a global leader in providing extraordinary customer experiences for clients across the globe. We are industry leaders in Net Promoter Score (NPS), Customer Satisfaction (CSAT) and employee retention for customer care, account management, first-party collections, and technical support for our customers.

Working with ex-Googlers who are building accent neutralization technology to provide a better customer experience, increase efficiency and bridge the communication gap.

Our more than 50,000 team members deliver Digital customer solutions in over 50+ languages to some of the world’s largest and most respected brands – all from the best outsourcing destinations. Our integrated BPO and ITO solutions address the entire customer experience. When it comes to customer management, we help optimize and streamline your voice, non-voice and digital interactions. For your IT management needs, we the best technical teams globally to efficiently deliver high-value IT engagements.

Providing consulting services in Information Technology, Client Solution Development, Business Process Outsourcing, Cloud Enablement, IT Outsourcing, Strategy and Governance, Information Systems Security

In the past 2 years, through acquisition and embedded growth, we have grown Alorica form $600M to $2.4B in annual revenue.Alorica is a worldwide leading provider of customer management outsourcing solutions spanning the entire customer lifecycle. From customer acquisition and sales, to customer care and support, to logistics and fulfillment, and deep analytics, Alorica offers a seamless customer experience across all service channels. Alorica’s award-winning Business Process Outsourcing services span both the Business-to-Consumer (B2C) and Business-to-Business (B2B) sectors across all industries for Fortune 1000 companies. Headquartered in Irvine, Calif. with more than 90,000 employees in 130 domestic, near shore, and offshore customer management centers, Alorica offers the proven industry experience and know-how to provide a total customer management solution.

Executive leadership role in the global organization responsible for IT operational excellence, telephony, network, data centers, infrastructure, compliance, security, strategic decisions, budgetary adherence, revenue assurance and client integration across nearly 40,000 employees in 60 global locations. A key member of the core leadership team. Active sales support and deal creation role. Gr• In the first year, reduced IT expenditures by $6M while revenue increased by $50M.• Authored and executed $10.9M Board level plan to reduce data center spend by $8.4M annually by consolidating 7 global data centers into 2.• Standardized network infrastructure & circuits to realize $4M in annualized and sustained savings.• Increased technology availability from less than 99.85% to greater than 99.95% in just 6 months.ew Stream from $840M to near $1B global business process outsourcing company.

Leader of the technology product development organization with responsibility for $270 million in top line revenues. Responsible for the lifecycle of a suite of internet software as a service (SaaS) applications enabling the creation and maintenance of small business online web services. Additionally responsible for the strategic planning of large technology initiatives, partnership planning, financial analysis, release management and the IT PMO. Responsible for IT governance including SOX, SAS70, PCI, ITGC, ITIL. Network Solutions (now Web.com) is a tier 1 registrar for internet domains and provides online business enablement applications and services.• Product sales in excess of 3 million internet customers.• Engineering and support of small business internet applications covering more than 450,000 hosts. • Developing a suite of applications for search engine optimization and online marketing.• Drove innovation into mobile suite of service focused on iPhone, Blackberry and Android markets.Leader in the technology organization responsible for the strategic planning of large technology initiatives, partnership planning, financial analysis, release management and the IT PMO. Responsible for IT governance including SOX, SAS70, PCI, ITGC, ITIL.• Aligned the technology organization strategy and initiatives with the goals of the product and marketing organizations to retain and grow a $300 million revenue base.• Implementation and monitoring of key technology metrics in line with corporate financial and performance goals• Create, Develop and Maintain key partnership relationships while leading and directing innovation

Lead the technical acquisition, integration and ongoing management of this wholly owned subsidiary. Direct Alliance is a sales and marketing company focused on the BPO of ecommerce and inside sales account management from customer acquisition through retention. In addition to executive level contributions and corporate direction, responsible for all IT operations and development including, but not limited to, these key highlights:• Development of B2B eCommerce suite processing $2 billion in client sales annually.• Support of full suite database marketing services.• Product development of web based B2B fraud prevention suite of applications.• Created business intelligence platform to standardize and centralize analytics and reporting.• VOIP conversion call center based employees.• Deployed SAP and migrated from legacy IMS-based order processing system in 10 months.• Creation of off shore development center in Buenos Aires, Argentina.• Conversion of ERP systems to Oracle eBusiness suite / Kronos payroll.• Reduction in IT expenses by 40% while maintaining service levels and IT revenue of $1.5 million.• Data center management of global network infrastructure.

Led the product development organization for a suite of IT based products. TeleTech is a business process outsourcing organization focused on customer care. Leveraging a blended onshore/offshore development model drove a series of software applications from internal tools to a market ready suite of OnDemand™ Cloud services. • CustomerInSightAnalyzer™ - A passive and real-time business intelligence platform.• ChannelManager™ - A multi-channel integration routing and decision engine.• DispositionManager™ - A CTI enabled web based data capture product• ExpertInsite™ - A dynamic content interaction and transaction management application.• Identify™ - A market data integrated IVR platform. • VisaPoint™ - A US embassy visa application system – US government web based appointment scheduling and order processing application for foreign visitors to the US.