Jim Cummings Email and Phone Number
Jim Cummings work email
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Jim Cummings personal email
Top-performing and Experienced Technical Support Analyst with a demonstrated ability to learn, educate, and troubleshoot in SaaS environments. Proven excellence in Software, Application and customer support, liaison and application of business management and technical skills. Experience managing IT projects, resolving Technical support issues under strict deadlines, providing onsite and remote technical support to end users, balancing timelines, communicating across departments, and providing support for multiple enterprise applications.Specialties: Proficient knowledge of Windows, Mac, ISO, and Android operating systemsExpert computer assembly, upgrade, maintenance and repairSkilled in ePC, CIC, VMware, Active Directory, and ExchangeSkilled in identifying, diagnosing and resolving technical hardware, softwareIf you believe I can be of help to you, your organization or you would like to learn more about my career, please get in touch through email at cummingsj@sympatico.ca.
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It Support Technician - Tier 2Cowan Insurance Group Jan 2023 - PresentCambridge, Ontario, Ca• Provided Tier 1 Support Technicians with technical assistance by phone, email, chat and ticket system. • Communicated directly with end users to learn specific details on the issue they are experiencing, working through various troubleshooting techniques to resolve. • Resolved complex issues related to user hardware, software, and security.• Identified improvements on procedures.• Provided support to Tier 3 (Infrastructure & Security) for incident management and projects.• Escalated issues to Tier 3.• Provided support for IT related projects.• Performed remote and local troubleshooting, determining the best solution based on the issue and details provided by agent.• Completed new laptop and desktop configuration.• Trained new Tier 1 Support Technician hires on using applications.
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It Support TechnicianCowan Insurance Group Dec 2019 - Jan 2023Cambridge, Ontario, Ca• Provided first point of contact for agents seeking technical assistance by phone, email, chat and ticket system. • Identified improvements on procedures.• Provided support for IT related projects.• Escalated issues to Tier 3..• Completed Employee Changes, Onboarding and Offboarding updates for network account access.• Performed remote and local troubleshooting, determining the best solution based on the issue and details provided by agent.• Completed new laptop and desktop configuration.• Met SLA First Response = 98% annually.• Met SLA Resolution = 99% annually.• Trained new hires on using their equipment.• Assisted team members and provided support.
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Technical Support Specialist - Administrator - TelecommuteS. Sutton & Associates Inc. Jun 2018 - Nov 2019Toronto, Ontario, Ca• Manage evaluation, installation, integration, testing, configuration, and deployment of new enterprise applications, email and calendar management systems, system software, products, and/or enhancements to existing applications.• Telecommute - Systems Administrator• Implement long-term strategic goals and short-term plans for managing and maintaining IT systems.• Assist in the development of documentation for all IT and Software-related processes. • Develop and maintain a network security strategy, securing the integrity of firm data. • Collaborate with firm associates in testing new processes and applications • Serve as resource for firm staff on all IT related issues.• Develop services and environments that are scalable for the future in regard to reliability, growth, performance and productivity.ACHIEVEMENTS:• Identified and resolved issues that will save S. Sutton and Associates $34,000 over 3 years. -
Technical Support Specialist - Admin - TelecommutePostech Nov 2017 - Mar 2019• Provided technical support and guidance for Vista, Windows 7, Windows 8, Windows 10, Mac OS X, Android, iPad and iPhone.• Installed software, modified and repaired hardware and resolved technical issues including formatting, removal of virus and malware.• Directed strategic plans, policies and procedures regarding all technical support operations within the company to accomplish corporate goals and objectives.• Implemented exceptional technical service, support training, and maintenance for all internal and client computer systems.• Achieved a user satisfaction rating of 4.9/5.0 (14% higher than average); consistently logged and monitored ticket status to ensure fast, quality resolution of every issue.• Implemented service desk system, recordkeeping systems, and other administrative control processes for smooth running of day-to-day activities.
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Help Desk Specialist - Telecommute ContractGeek Squad Nov 2015 - Feb 2017Us• Resolved customer complaints by identifying problems and taking appropriate corrective action.• Demonstrated professional etiquette and manners when interfacing with customers which resulted in 30% improved feedback from customers.• Assisted team members and provide support and solutions to customer queries to meet company objectives.• Diagnosed Windows 7, Windows 8, Windows 10, Android and Mac OS X operating system problems, repaired all issues, removed Malware and Virus infections.• Installed, configured and modified hardware and software to ensure optimal performance. -
Technical Support/ AdminCapital Property Maintenance Feb 2015 - Nov 2015• Provided technical support and guidance for Windows XP, Vista, Windows 7, Windows 8, IPad and IPhone.• Commended for quickly resolving complex issues including system crashes, network slowdowns, connectivity problems, security breaches, virus infections and more.• Installed software, modified and repaired hardware and resolved technical issues including formatting, removal of virus and malware.• Prepared end-clients on utilizing Windows OS and other programming. -
Help Desk Specialist – TelecommuteVipdesk Mar 2007 - Feb 2014Alexandria, Va, Us• Converted 70% of end-users to VMware helping to achieve client 80% SLAs.• Streamlined procedures for on-boarding reducing class time by 50%.• Escalated system issues to third party venders to achieve clients 80% SLAs.• Consistent customer service satisfaction rating of 93% or higher.• Converted end-users to VoIP from landline saving over 200K.• Provided technical support and guidance for over 900 remote home-based agent's workstations and business applications including Astute Solutions ePowerCenter, Interactive Intelligence Interaction Client .Net Edition, Interactive Intelligence SIP Softphone, Cisco VPN and VMware View Client. -
Senior Technical Support SpecialistBell Apr 2002 - Sep 2006Montreal, Quebec, Ca• Identified process gaps between departments that saved Bell Internet Management Services $4 M in 1 year.• Raised customer first time connection rate to 80%.• Successfully reduced company costs and contributed to a significant decrease in membership cancellations.• Conducted and scheduled investigative tests, repairs, and overhauls of robotic, and automated manufacturing and processing equipment to ensure proper operation. Documented inspections, maintenance, repair work, and failures in maintenance logs and statistical process control charts.• Worked closely with customers, offering step-by-step guidance toward problem resolution.• Guided customers through the full installation of HS Service Kits (physical and software).
Jim Cummings Skills
Jim Cummings Education Details
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Herzing CollegeComputer Systems Technology
Frequently Asked Questions about Jim Cummings
What company does Jim Cummings work for?
Jim Cummings works for Cowan Insurance Group
What is Jim Cummings's role at the current company?
Jim Cummings's current role is IT Support Technician - Tier 2 at Cowan Insurance Group.
What is Jim Cummings's email address?
Jim Cummings's email address is bu****@****tico.ca
What schools did Jim Cummings attend?
Jim Cummings attended Herzing College.
What skills is Jim Cummings known for?
Jim Cummings has skills like Technical Support, Help Desk Support, Troubleshooting, Software Installation, Windows 7, Hardware, Windows Xp, Call Centers, Operating Systems, Networking, Customer Satisfaction, Citrix.
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