Jim Marshall Email & Phone Number

Oceanside, Ca, Us

Carlsbad, California, United States

- Migrated entire North American Salesforce team workflow from Excel to Atlassian and Power BI- Provides analysis of business processes and integrated CRM tech stack, including Salesforce suite, Marketing Cloud, Oracle, and data middleware- Coordinates with business stakeholders to specify, architect, and manage the execution of platform and integration enhancements through a globally distributed network of Admin and Developer resources

Carlsbad, California, United States

▪ Administrator and Architect of company-wide Salesforce org and related platform integrations,including Vonage, New Voice Media, Nexmo, DocuSign, Marketing Cloud, Lexis Nexis, Dropbox,Google Workspace, Form Assembly, etc.▪ Coordinates with key stakeholders in each department to gather business requirements▪ Converts business requirements into actionable platform improvements which are delegated to teammembers or performed directly by the IS Project Manager.▪ Performs review and deployment of work performed by internal resources and external contractors toensure best practices and compatibility▪ Leveraged Excel, CRM Analytics, and Datorama to fulfill requests for updates to data and reporting▪ Coordinates with key stakeholders to test and review work to ensure business requirements are met▪ Rebuilt existing automations using Apex to better suit business needs▪ Vendor Management and Contract Negotiations – led significant reductions in one-time and recurringcosts, saving over $40,000/yr between new and existing vendors▪ Configured new VOIP system with intelligent routing leading to over 65% reduction in call volume▪ Maintained service continuity across two leadership transitions

San Diego

▪ Provided end-to-end project management for active software development projects▪ Fielded feature/failure update requests from department heads and developed user stories and designs▪ Responsible for full, ongoing UX/UI redesign of client-facing web portal▪ Spearheaded team transitions to unified platforms and processes in Adobe, Excel, and TFS

Lehi, Ut

▪ Developed requirements and stories for company-wide platform transitions across multiple integratedplatforms (NetSuite, Salesforce, Dell Boomi, etc.)▪ Coordinated with development teams to accomplish custom advanced platform requirements▪ Personally conducted and oversaw data transitions from legacy systems, leveraging Excel for datatransformation and Salesforce Data Loader▪ Planned, built, and deployed Salesforce orgs for clients, including Vivint, Traeger, and Land O’ Frost▪ Travelled on-site for project planning, client enablement, and end user training

Provo, Utah

▪ Maintained and updated suite of three ASP.NET websites and Windows Server▪ Received and responded to direct customer feedback and made necessary code changes▪ Developed and implemented solution to increase site and server security from client-side threats

Chesapeake, Virginia, United States

▪ Managed inbound sales processes and direct sales lead interfacing▪ Worked directly with COO to automate sales lead follow-up process▪ Took weeks off turn-around time for contacting qualified leads

Provo, Utah Area

▪ Project Manager and Scrum Master for student and professional dev teams▪ Responsible for review and organization of user stories used by development teams▪ Managed projects for teams located on site and in the Philippines▪ Planned and implemented new processes in department restructure▪ Utilized and maintained Atlassian suite (JIRA, Confluence, etc.)

Greater San Diego Area

▪ Member of engineering team pioneering digital print module for commercial flexographic printers▪ Led multiple new technologies from ideation to implementation▪ CAD Specialist focused on prototyping▪ Research & Development consultant▪ Designed, specified, and procured custom fittings and equipment for experimental hardware systems▪ Designed and constructed a bench testing platform for a novel Ink Delivery System

San Marcos, Ca

▪ Leveraged AutoCAD to manipulate exterior structure renderings to capture models for manufacturing▪ Managed 3-D renderings of stone designs and installation plans▪ Generated and provided 2-D specification drawings to manufacturing team

San Marcos, Ca

- Operated on a 3-man, high-end painting team- High-intensity environments with work that relied on speed and precision- Required utmost professionalism while operating in customers' homes

Bachelor Of Science (B.S.), Management Information Systems

Activities and Societies: Association of Information Systems Outdoor Adventure Club PresidentInformation Systems student with significant.

Transfer, General Studies, 4.0

Activities and Societies: LDSSAGeneral Studies and Work Experience.

Education record