Jim Robertson Email & Phone Number

User SupportActive DirectoryVPN connectivityAVAYA Phone Connectivity

Nashville Call Center

Supported small and Medium Business customers and dispatched parts to field techniciansSupplied expertise and additional support for field techniciansCompleted customer issues in timely manner

Greater Nashville Area, Tn

• Resolved customer issues for XEROX Phaser series printers and multifunction systems throughout middle Tennessee. Protected service level agreement resulting in long term contract and allowed company to utilize employed field technicians to service committed accounts • Installed and Maintained 25 HP photo kiosks to establish new market presence in middle Tennessee• Maintained parts warehouse and provided parts logistics for HP photo kiosks allowing immediate access for exceptional account support with 100% accuracy in inventory and accounting• Replaced several hundred laptop and desktop systems for local hospital in less than estimated time saving several hundred dollars expense. Recognized for no interruption to nurse’s duties and seamless operation• Replaced servers, organized and reworked cabling for outdated Marriot front desk equipment in middle U.S. 100% successful in efficient and timely execution to insure all peripheral and connectivity was working better at completion. Recognized and requested for additional contract

Nashville, Tn.

• Maintained Telephone office switching equipment• Upgraded serial terminal network to Sun Solaris LAN and 300 workstations• Installed and Maintained 6 Baynetwork routers and Cabletron switches • System Administrator for several DEC PDP 1170 Unix systems• Top employee evaluations for numerous years• Recognized for developing Region wide program to streamline and simplify E911 central office emergency routing • Recognized by AT&T Bell Labs for work on electronic switching analysis program