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Information Technology professional with 29+ years of progressive and diversified technical and management experience.Comprehensive experience in management, architecture, implementation, and support of technology resources.A proven track record for solving complex issues with efficient solutions that uplift business needs.
Targetbase
View- Website:
- targetbase.com
- Employees:
- 370
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TargetbaseEuless, Tx, Us -
Senior System EngineerTargetbase Oct 2022 - PresentIrving, Texas, UsStreamlined cloud infrastructure resources and Azure DevOps pipelines configurations.Built and supported infrastructure in AWS and Azure on various Serverless App Services, AKS/ACA, Windows, and Linux platforms.Redesigned documentation and process standards for efficient implementation and support of cloud infrastructure.Deployed code for applications, websites, and Azure Infrastructure as Code using Terraform.Implemented numerous qualitative improvements to ensure better stability and a secure infrastructure. -
Executive Producer Of Music And Video ProductionBy Fans For Fans May 2016 - PresentMusic Producer and Video Content Creator for the YouTube Channel, "By Fans For Fans".Responsible for creating and producing the sound and vision, ideas, research, communication, artists, funding, organization, and creation of music and video content. -
Session MusicianBy Fans For Fans Jun 2023 - Jul 2023Recorded Saxophone tracks for songs across multiple genres. -
Voice Over ArtistBy Fans For Fans May 2017 - Aug 2017Recorded Voice Over tracks for Video Documentary Series. -
Principal Devops EngineerEpsilon Jul 2015 - Sep 2022Irving, Texas, UsArchitected and supported infrastructure and applications in various Windows and Linux AWS, Azure, and On-Premise environments.Architected Chef and Puppet Configuration Management Systems, Azure DevOps and Jenkins Build Environments, ELK Stacks, EKS, and Sensu Monitoring environments.Continuous Integration (CI/CD) experience using tools such as Jenkins, Github, Azure Devops Classic and Yaml-Based build pipelines, MSBuild / MSDeploy, Powershell, Ruby, and Bash.Experience with a variety of Cloud based platforms and technologies in AWS, Azure, and Rackspace.Implemented, documented, and maintained DevOps and best practice methodologies, support policies and procedures, and mentoring in a globally distributed team. -
Manager Of Dotnet SupportNew Relic, Inc. Sep 2014 - May 2015San Francisco, Ca, UsLead a Team of 9 Application Support Engineers to provide an outstanding Customer Support experience to New Relic’s Windows dotNet based customers across a 24x7 environment.Strategized with leadership and other teams to create a complete support vision.Collaborated with team members to iterate and implement standardized processes and best practices.Lead weekly team meetings to promote expectation setting, customer centric knowledge sharing, and inclusiveness.Provided morale boosting activities through team outings and lunches while encouraging workplace fun.Lead quality of Servant Leadership and Employee Engagement measured through quarterly NPS surveys. -
ManagerRackspace, The Open Cloud Company Jan 2011 - Aug 2014San Antonio, Texas, UsSuccessfully lead a Team of up to 23 personnel comprised of Windows and Linux Administrators to provide Customer Support to Rackspace’s largest and most complex Enterprise customers in a 24x7 environment.Ensured team members had the proper training, processes, and tools necessary to support Rackspace Enterprise customers consistently.Interviewed, hired, and on-boarded many new employees to the Enterprise team.Coached employees through monthly 1:1 sessions and bi-annual reviews to help accomplish their personal career goals.Promoted numerous members of my team into various roles including 1 Manager and 6 Systems Engineers.Served as a technical and process escalation point for employees and customer account relationship teams.Reviewed technology requests and worked with direct reports to schedule and complete projects. Liaised with other departments and direct reports to assess client needs and provide solutions.Improved quality and performance of the team through development of internal metrics and prioritization of incoming work. -
Systems EngineerRackspace, The Open Cloud Company Apr 2010 - Dec 2010San Antonio, Texas, UsOwned the technical relationship for a $450k Monthly Revenue account base consisting of over 1,400 devices in multiple environments and platforms that spanned globally.Advised, architected, implemented, documented, and maintained highly available environments.Partnered with our customers to implement solutions that will improve the performance, reliability, and cost savings for their environments based on business requirements.Collaborated with teams when identifying and finding resolution to highly complex issues, at the hardware, OS, application, and/or network layer.Maintained awareness of business issues as they impact overall project plans. Provided status updates on the projects and health of my account base to management.Served as an escalation point and mentor for System Administrators in resolving issues. -
Windows Systems AdministratorRackspace, The Open Cloud Company Jun 2008 - Apr 2010San Antonio, Texas, UsProvided System Administration and Technical Support for Rackspace’s most complex Enterprise Customers.Maintained the Enterprise Support Queue by working new issues and alerts for approximately 1,500 customers and 25,000 Servers.Performed analytical, design, and documentation skills at a multi-product/multi-environment level.Took ownership of customer issues including prioritization, routing, troubleshooting to resolution, and server implementations.Planned, documented, and executed routine and critical maintenances corresponding to security patching, application updates, hardware upgrades, and hardware migrations.Recommended and implemented enhancements on critical customer devices to maximize response times and stability.Supported Windows Active Directory, IIS and DNS, Clustering, SQL Server, E-Mail, and SSL technologies.Worked with internal teams such as Networking, Backup, and the Datacenter to meet customer Service Level Agreement requirements. -
Systems AdministratorSpherion Dec 2006 - Apr 2008Atlanta, Georgia, UsSupported 30 Development and QA Windows 2003 web and application servers, running IIS 6.0 and SQL 2005 for 3 different banking product lines. -
Systems AdministratorS1 Corporation Mar 2003 - Nov 2006UsTroubleshot customer issues of various complexities in highly complex Windows and RedHat Linux environments.Within a team of 4 administrators built and supported 200+ servers comprised of Windows NT/2000/2003 and Redhat Linux. Supported applications such as Weblogic, Apache, Tomcat, IIS, SQL 2000, and BIND.Provided 24x7 rotating "on call" support to customers and internal groups, every other week, for the whole week. -
Chief Executive OfficerNetwork Squared Jun 2002 - Jun 2006
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Sr. Systems AdministratorProcore Solutions Jul 2001 - Feb 2003Marietta, Georgia, UsArchitected a Windows 2000 Active Directory structure of over 30 servers and 700 clients.Supported various products such as Windows 2000 Advanced Server, SQL 2000, SQL 7.0, Veritas Net Backup Datacenter 4.5, Trend Micro Officescan Antivirus, Caldera OpenLinux, Cisco ACS 3.0, Legato Co-Standby Server, and Citrix MetaFrame 1.8. -
Implementation Project ManagerPsinet Aug 2000 - May 2001ChTechnical Account Manager for 4 PSINet customers, including international customers. Managed over 2.5 million annually in revenue due to project completion.Worked with other Project Managers to design and fine-tune the full life-cycle of the customer implementation process. -
Integration Project ManagerEpanacea.Com Apr 2000 - Aug 2000Managed the technical implementation process of a Citrix-based application aggregation portal.Additional duties required day-to-day management of a junior level Analyst and asset/resource management.Implemented and supported numerous products such as Exchange 5.5, Windows 2000, Windows NT 4.0, Windows 98, Citrix Metaframe 1.8, SQL 7.0, Redhat Linux 6.1, and Slackware Linux.
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Network Configuration SpecialistSita Jul 1999 - Apr 2000Geneva, Geneva, ChConfigured WAN connections using protocols such as Frame Relay, X.25, X.28, SDLC, token ring, and voice connections. Integrated hundreds of VPN’s and customer networks worldwide on Nortel Magellan DPN and Passport switches. -
Systems AdministratorSyndesa May 1999 - Jul 1999Architected a Windows NT 4.0 environment with 20 developers clients. Administered various Microsoft products including Windows NT 4.0 Enterprise/Workstation, IIS 4.0, Exchange 5.5, Lotus Domino R5, MSSQL 6.5, WINS, DNS, and DHCP.
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I.T. ConsultantBelcan Jan 1998 - May 1999Cincinnati, Oh, UsSupported approximately 350 Windows users based in the St. Louis area and throughout Southeastern Missouri. Worked with other Administrators to bring the client base Y2K compliant and migrated from NetWare 3.1x and Intranetware 4.11 to Windows NT 4.0. -
Systems AdministratorHoulihan Computer Solutions Sep 1997 - Jan 1998Administrated multiple Novell Intranetware 4.11 and NetWare 3.12 Servers, Citrix WinFrame 1.7 Server, and Cheyenne FaxServe 5.0 Server. Facilitated Network Operating Systems and server software such as Novell GroupWise 5.0, Cheyenne ArcServe 6.0, Novell Managewise 2.1, and Btrieve 3.5. Implemented remote dial-in capabilities through Citrix WinFrame as well as upgraded network throughput.
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I.T. ConsultantSse Jun 1997 - Sep 1997St Louis, Missouri, UsSupported MS Mail 3.5, NetWare 3.12, and Intranetware 4.1 environments for various consulting clients. -
I.T. ConsultantOpen Technology, Inc. Mar 1997 - Jun 1997Installed, supported, and troubleshot Windows NT 3.51 and 4.0 systems for various consulting clients.
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I.T. ConsultantAdvanced Resources Group, Inc. (Dba Advanced Resources) Aug 1996 - Mar 1997Chesterfield, Missouri, UsProvided Administrator consultation to multiple small businesses based in the St. Louis area. Performed such tasks as installing and troubleshooting software packages and Operating Systems. Collaborated with other System Administrators through the design, implementation, and training stages of customers Linux, Novell, and Microsoft support needs. -
Computer TechnicianUniversity Of Missouri - St. Louis Nov 1995 - Jul 1996St. Louis, Mo, UsAssembled and serviced printers and personal computer workstations for university staff and student labs. -
Computer TechnicianCompusa May 1995 - Nov 1995Miami, Florida, UsAssembled and serviced printers and personal computers. -
Computer TechnicianPlato Computers May 1994 - Aug 1994Assembled and serviced personal computers, new and old.
Jim P. Skills
Jim P. Education Details
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Conway High SchoolGeneral Studies -
University Of Missouri-Saint LouisManagement Information Systems -
Arkansas Tech UniversityMusic Education
Frequently Asked Questions about Jim P.
What company does Jim P. work for?
Jim P. works for Targetbase
What is Jim P.'s role at the current company?
Jim P.'s current role is Experienced IT Leader and Engineer.
What is Jim P.'s email address?
Jim P.'s email address is jp****@****lon.com
What is Jim P.'s direct phone number?
Jim P.'s direct phone number is (469) 262*****
What schools did Jim P. attend?
Jim P. attended Conway High School, University Of Missouri-Saint Louis, Arkansas Tech University.
What skills is Jim P. known for?
Jim P. has skills like Cluster, Dns, Cloud Computing, Data Center, Windows Server, System Administration, Iis, Virtualization, Red Hat Linux, Active Directory, Software Development, Servers.
Who are Jim P.'s colleagues?
Jim P.'s colleagues are Tahseen Aslam, Aaron Kluz, Becca Beauchamp, Nicki Helton, Geoff Threlkeld, Danielle Holk, Laura Beimler.
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