Jim P. Email & Phone Number

Euless, Tx, Us

Irving, Texas, Us

Streamlined cloud infrastructure resources and Azure DevOps pipelines configurations.Built and supported infrastructure in AWS and Azure on various Serverless App Services, AKS/ACA, Windows, and Linux platforms.Redesigned documentation and process standards for efficient implementation and support of cloud infrastructure.Deployed code for applications, websites, and Azure Infrastructure as Code using Terraform.Implemented numerous qualitative improvements to ensure better stability and a secure infrastructure.

Music Producer and Video Content Creator for the YouTube Channel, "By Fans For Fans".Responsible for creating and producing the sound and vision, ideas, research, communication, artists, funding, organization, and creation of music and video content.

Recorded Saxophone tracks for songs across multiple genres.

Recorded Voice Over tracks for Video Documentary Series.

Irving, Texas, Us

Architected and supported infrastructure and applications in various Windows and Linux AWS, Azure, and On-Premise environments.Architected Chef and Puppet Configuration Management Systems, Azure DevOps and Jenkins Build Environments, ELK Stacks, EKS, and Sensu Monitoring environments.Continuous Integration (CI/CD) experience using tools such as Jenkins, Github, Azure Devops Classic and Yaml-Based build pipelines, MSBuild / MSDeploy, Powershell, Ruby, and Bash.Experience with a variety of Cloud based platforms and technologies in AWS, Azure, and Rackspace.Implemented, documented, and maintained DevOps and best practice methodologies, support policies and procedures, and mentoring in a globally distributed team.

San Francisco, Ca, Us

Lead a Team of 9 Application Support Engineers to provide an outstanding Customer Support experience to New Relic’s Windows dotNet based customers across a 24x7 environment.Strategized with leadership and other teams to create a complete support vision.Collaborated with team members to iterate and implement standardized processes and best practices.Lead weekly team meetings to promote expectation setting, customer centric knowledge sharing, and inclusiveness.Provided morale boosting activities through team outings and lunches while encouraging workplace fun.Lead quality of Servant Leadership and Employee Engagement measured through quarterly NPS surveys.

San Antonio, Texas, Us

Successfully lead a Team of up to 23 personnel comprised of Windows and Linux Administrators to provide Customer Support to Rackspace’s largest and most complex Enterprise customers in a 24x7 environment.Ensured team members had the proper training, processes, and tools necessary to support Rackspace Enterprise customers consistently.Interviewed, hired, and on-boarded many new employees to the Enterprise team.Coached employees through monthly 1:1 sessions and bi-annual reviews to help accomplish their personal career goals.Promoted numerous members of my team into various roles including 1 Manager and 6 Systems Engineers.Served as a technical and process escalation point for employees and customer account relationship teams.Reviewed technology requests and worked with direct reports to schedule and complete projects. Liaised with other departments and direct reports to assess client needs and provide solutions.Improved quality and performance of the team through development of internal metrics and prioritization of incoming work.

San Antonio, Texas, Us

Owned the technical relationship for a $450k Monthly Revenue account base consisting of over 1,400 devices in multiple environments and platforms that spanned globally.Advised, architected, implemented, documented, and maintained highly available environments.Partnered with our customers to implement solutions that will improve the performance, reliability, and cost savings for their environments based on business requirements.Collaborated with teams when identifying and finding resolution to highly complex issues, at the hardware, OS, application, and/or network layer.Maintained awareness of business issues as they impact overall project plans. Provided status updates on the projects and health of my account base to management.Served as an escalation point and mentor for System Administrators in resolving issues.

San Antonio, Texas, Us

Provided System Administration and Technical Support for Rackspace’s most complex Enterprise Customers.Maintained the Enterprise Support Queue by working new issues and alerts for approximately 1,500 customers and 25,000 Servers.Performed analytical, design, and documentation skills at a multi-product/multi-environment level.Took ownership of customer issues including prioritization, routing, troubleshooting to resolution, and server implementations.Planned, documented, and executed routine and critical maintenances corresponding to security patching, application updates, hardware upgrades, and hardware migrations.Recommended and implemented enhancements on critical customer devices to maximize response times and stability.Supported Windows Active Directory, IIS and DNS, Clustering, SQL Server, E-Mail, and SSL technologies.Worked with internal teams such as Networking, Backup, and the Datacenter to meet customer Service Level Agreement requirements.

Atlanta, Georgia, Us

Supported 30 Development and QA Windows 2003 web and application servers, running IIS 6.0 and SQL 2005 for 3 different banking product lines.

Us

Troubleshot customer issues of various complexities in highly complex Windows and RedHat Linux environments.Within a team of 4 administrators built and supported 200+ servers comprised of Windows NT/2000/2003 and Redhat Linux. Supported applications such as Weblogic, Apache, Tomcat, IIS, SQL 2000, and BIND.Provided 24x7 rotating "on call" support to customers and internal groups, every other week, for the whole week.

Marietta, Georgia, Us

Architected a Windows 2000 Active Directory structure of over 30 servers and 700 clients.Supported various products such as Windows 2000 Advanced Server, SQL 2000, SQL 7.0, Veritas Net Backup Datacenter 4.5, Trend Micro Officescan Antivirus, Caldera OpenLinux, Cisco ACS 3.0, Legato Co-Standby Server, and Citrix MetaFrame 1.8.

Ch

Technical Account Manager for 4 PSINet customers, including international customers. Managed over 2.5 million annually in revenue due to project completion.Worked with other Project Managers to design and fine-tune the full life-cycle of the customer implementation process.

Managed the technical implementation process of a Citrix-based application aggregation portal.Additional duties required day-to-day management of a junior level Analyst and asset/resource management.Implemented and supported numerous products such as Exchange 5.5, Windows 2000, Windows NT 4.0, Windows 98, Citrix Metaframe 1.8, SQL 7.0, Redhat Linux 6.1, and Slackware Linux.

Geneva, Geneva, Ch

Configured WAN connections using protocols such as Frame Relay, X.25, X.28, SDLC, token ring, and voice connections. Integrated hundreds of VPN’s and customer networks worldwide on Nortel Magellan DPN and Passport switches.

Architected a Windows NT 4.0 environment with 20 developers clients. Administered various Microsoft products including Windows NT 4.0 Enterprise/Workstation, IIS 4.0, Exchange 5.5, Lotus Domino R5, MSSQL 6.5, WINS, DNS, and DHCP.

Cincinnati, Oh, Us

Supported approximately 350 Windows users based in the St. Louis area and throughout Southeastern Missouri. Worked with other Administrators to bring the client base Y2K compliant and migrated from NetWare 3.1x and Intranetware 4.11 to Windows NT 4.0.

Administrated multiple Novell Intranetware 4.11 and NetWare 3.12 Servers, Citrix WinFrame 1.7 Server, and Cheyenne FaxServe 5.0 Server. Facilitated Network Operating Systems and server software such as Novell GroupWise 5.0, Cheyenne ArcServe 6.0, Novell Managewise 2.1, and Btrieve 3.5. Implemented remote dial-in capabilities through Citrix WinFrame as well as upgraded network throughput.

St Louis, Missouri, Us

Supported MS Mail 3.5, NetWare 3.12, and Intranetware 4.1 environments for various consulting clients.

Installed, supported, and troubleshot Windows NT 3.51 and 4.0 systems for various consulting clients.

Chesterfield, Missouri, Us

Provided Administrator consultation to multiple small businesses based in the St. Louis area. Performed such tasks as installing and troubleshooting software packages and Operating Systems. Collaborated with other System Administrators through the design, implementation, and training stages of customers Linux, Novell, and Microsoft support needs.

St. Louis, Mo, Us

Assembled and serviced printers and personal computer workstations for university staff and student labs.

Miami, Florida, Us

Assembled and serviced printers and personal computers.

Assembled and serviced personal computers, new and old.

High School Diploma, General Studies

Management Information Systems

Music Education