I decided I wanted to get back into massage and left my job to pursue this full time. I was a little mislead about going back to massage school and the requirements that would be necessary. It's ultimately going to take much longer then I originally thought, so I'm going back to work full time effective immediately.

I worked in the health insurance department for the hospital. I took inbound calls from doctors offices and providers and documented each call. I helped them with answering questions about claims, general insurance info, and a member's specific insurance info, as well as coordinated with anything that was out of my scope.

My position was eliminated and I was laid off. My roommate moved out with no warning and I had to deal with finding a new place to live without a job, packing up the entire apt, putting stuff in storage, moving to the new location, and getting rid of the stuff he left. I was moving from Irving, TX to Fort Worth, TX, so I had to wait until I was settled to find a new job.

I took inbound calls from members and provider's offices answering general questions about their medical insurance and benefits, I looked up claims and provided information as needed, and I assisted members if their claims were processed incorrectly. I also made outbound calls to explain about coverage and benefits, answered provider's office's questions about what was covered and what wasn't, and transferred people to the correct office or department as was necessary. I documented each call with a note covering what all was discussed.

Counseled members on company's health management products.Documented each appointment to track member's progress in the program(s).Managed case files for members, arranged for members to join company health management programs.

Scheduled appointments with members to explain program benefits, answered questions, and arranged for members to join company health management programs.Assigned each member to a health coach.

Managed orders from advertising sales representatives to various TV stations.Coordinated with Ad agencies and TV stations around the country to ensure all orders were carried out correctly and managed all issues that arose.Coordinated requests for invoices, handled discrepancies, and maintained documentation for each contract.

Counseled customers on debt consolidation and resolution strategies.Exceeded departmental metrics for call center volume of inbound and outbound calls.

Worked in the office that manages Direct Deposit for Social Security checks.Handled requests for Social Security check direct deposit. Explained direct deposit benefits and performed account updates.

Worked in the legal office for Oncor.Performed general office duties for the lawyers and legal staff, including legal document organization and filing.

Worked in the office that manages remittance.Performed bill processing duties, including resolution of account lookup and matching issues.

Managed customer orders for flooring.Handled inbound calls from customers needing order clarification, handled order changes, and coordinated with sales department staff on changes and updates.Coordinated with Home Depot stores as needed.

Created and managed prospective customer files.Prepared case files for the underwriter to create quotes.

Managed orders from advertising sales representatives to various television network stations.Coordinated with Ad agencies and TV stations around the country to ensure all orders were carried out correctly and managed all issues that arose.Coordinated requests for invoices, handled discrepancies, and maintained documentation for each contract.

Managed orders from advertising sales representatives to various television network stations.Coordinated with Ad agencies and TV stations around the country to ensure all orders were carried out correctly and managed all issues that arose.Coordinated requests for invoices, handled discrepancies, and maintained documentation for each contract.

Received, sorted, and documented x-rays and prepared x-rays for doctor's to read.Repackaged x-rays with reports and prepared them to ship out again.Uploaded military reports into the appropriate government system.Prepared daily/weekly work schedules for the team.