Direct and oversee 14 locations across Eastern and Northern Ontario. Focus on driving to achieve/exceed sales and customer service targets through the training and development of team members. Influence through hands on coaching, implementing merchandising plans and monitoring store operations to achieve revenue goals. Build and lead a team of high performing Store Managers, ensuring all retail operations, brand, community and people operations are executed to standard across all stores. Report to the VP of Sales and Operations.

Oversee store operations in all areas. Mentor and guide Sales Associates and Management Team. Evaluate and continuously improve the quality of service to customers. Manage store expenses and operational performance to maximize profit. Address talent needs through proactive recruitment, staffing, and training.

Managed a district with an annual volume of $11 million. Provided Management guidance and leadership to Store Managers. Executed all operational objectives and ensures objectives were met. Supervised 7 stores and Store Sales Managers. Responsible for the profitability of all stores, Increased sales/profits and control store expenses. Strategic thinker and understands the business. Evaluated, prioritized, planned, delegated, administrated and adapted to business needs. Focused on multi-unit management and supervised areas of the store including Customer Service, Human Resources (staffing, training and development), Loss Prevention and financial results. Networked and supported the staffing process by utilizing personal initiatives and corporate training and recruiting programs. Promoted Succession Planning at all levels. Communicated with all levels of management. Managed operational objectives including payroll, visual presentations and shrink reduction. Conducted store visits to ensure quality, consistency and compliance with company marketing/merchandising programs and high standards of store appearance. Established and maintains a high level of customer service.

Managed the stores daily operation following the set standards and store SOP. Trained and mentored District Managers, Store Managers, Assistant ManagersContinually recruited associates; identify internal associate talent and provides opportunities for career path development. Ensured exceptional customer service was executed by all associates through training for high levels of customer engagement and role modeling ideal behaviors. Facilitated group meeting and training presentations.

Managed and monitored store profitability measures including sales, profit and shrink. Recruited, interviewed and hired to build a skilled team. Trained, developed and coached team members to build skill sets and drive performance. Provided training, coaching and performance management to develop Assistant Store Leaders to achieve results and develop others.