Contractor with Theoris Services

•VMWare administration and troubleshooting •Windows Server 2008, 2012, and 2016 deployments, maintenance and troubleshooting•ServiceNow incident and change management tickets •NetApp Storage management and backups•Powershell scripts automating reports on user accounts, storage thresholds, Active Directory groups, alerting on Group Policy changes, and more•Office365 account administration & troubleshooting•Fortinet firewall rule changes

(3/2012 - 12/2013 Full Time on-site managed services role, employed by IT Solutions)• VMWare administration and troubleshooting • Microsoft Active Directory, Group Policy, and Exchange 2010 administration• NetApp Storage management and backups • Veeam 9x backups, configuration and monitoring• Interactive Intelligence phone server CIC 3.x support and management, with Polycom VoIP desk phones. Migration to EarthLink hosted voice solution completed summer 2016• Intel/Mcafee/MXlogic SAAS anti-spam email filter service account management• Mobile device management and troubleshooting• Cisco ASA Firewall rule changes• Cisco switch port edits for data and/or voice connectivity, and config backups

• Desktop, Laptop, and mobile device software and hardware troubleshooting• Microsoft Active Directory, Group Policy, and Data Protection Manager backup administration• Maintained VMWare environment, ultimately running all primary servers as VM’s • Open-E SAN storage, maintenance and monitoring• Exchange server maintenance and user management, migration to Intermedia's hosted Exchange service• InterTel phone system maintenance and user support, including 4 remote IP phones• Custom financial reporting of employee hours and revenue plan-to-actuals from accounting software• Combined plot and print tracking together from different hardware and imported data into accounting software for project invoicing