Jim Sagendorph, Mba Email & Phone Number

United States

Responsible for manging the project portfolio for all departments in the Sales & Marketing division. This includes sales implementations, new product innovations, annual product portfolio changes, private marketplace enhancements, and membership & billing automation. Liaison between the Sales & Marketing division and IT to prioritize and coordinate all.

Responsible for managing the implementation of all Sales & Marketing strategic initiatives, including annual product portfolio changes, new product launches and marketplace enhancements. Liaison between sales & marketing and IT areas, including application management, project management and business analysis teams. Identify and implement process.

Responsible for implementing the Health Care Reform requirements created by the Patient Protection and Affordable Care Act, which includes: facilitating the HCR executive steering committee; leading the Quality Health Plan (QHP) certification process; accountable as the business owner for all HCR projects, including NYS Health Benefits Exchange and.

Responsible for a $40M project portfolio budget; 55 total employees and 7 direct reports (managers).Reporting to the CIO, responsible for creating and leading the first centralized company-wide PMO: a Project Governance team that leads all annual planning, prioritization and SDLC/processes; an IT Business Relationship Management team that partner with the.

Responsible for a $500M project portfolio budget; nation-wide team of 15 total employees and 5 direct reports (2 directors).Led the creation of the new Enterprise PMO, which established the first enterprise governance process and a single enterprise project management methodology for the company. Managed the governance and approval process for annual.

Responsible for a $40M project portfolio budget; nation-wide team of 100 total employees and 6 direct reports (directors).Led all of the project management, project governance and annual planning activities for the enterprise Service Operations division (15K+ associates). Managed a direct administrative budget of ~ $11M annually and an annual project.

Implemented the first multi-purpose Project Management Office (PMO) at Empire BCBS, which was developed to provide strategic direction, project leadership, and support for all corporate projects and operational initiatives. Developed a corporate-wide PMO Web Site to provide a real-time project dashboard, an online handbook and reference guide, searchable.

Managed customer service, claims, and membership/billing staffing and budget goals for 160+ employees and $8M+/annually. Managed process improvement initiatives and projects to improve quality and timeliness, customer satisfaction and budget. Increased customer satisfaction survey results by 10%; reduced claim inventories and improved cycle times. Provided.

Responsible for all claims processing and membership & billing functions.

Responsible for all membership & billing functions.

Mba, Management Information Systems

B.S., Business Administration