James Samples Email & Phone Number

Virginia Beach, Va, Us

Virginia Beach, Virginia, United States

Originate First Mortgages and Home Equity products for TD Bank Home Lending Group (HLG). First mortgages include Conventional, TD Portfolio (including Wealth), FHA & VA products. In each of my first four years I have placed in the Top 10 for Production (Applications & Closings), Quality and Customer Service out of ~100 Loan Officers.

Chesapeake, Va

Owner/Operator of a 1000 Degrees Pizzeria Franchise

Richmond, Virginia Area

Manage the Processing Operations for the Consumer Direct division at SunTrust Mortgage. Oversaw four centralized processing sites in Virginia, Florida and Georgia. Directly and Indirectly managing ~150 full time associates. Responsible for managing the 3rd Party Processing Relationships with two national vendors that support ~50% of Consumer Direct Originations. Reorganized the processing management structure as well as the Processor Incentive Plan for 2013.

Charleston, South Carolina Metropolitan Area

Manage the processing operations for the Low Country Sales MarketPartner with Sales & Underwriting to deliver quality loans to our Closing Hub.Responsible for maintaining appropriate staffing levels.Manage the SetUp Team for the Carolinas Market.Provide pipeline analysis and closing forecasts to Regional LOB Manager.President's Team award for 2009 (Top Operations Manager in Service Quality)The Low Country market was in SunTrust Mortgage's Top Tier for customer service in 2009 & 2010.The Low Country Operations Team placed in the Top Tier for overall performance in 2009 & 2010.

Charlotte, North Carolina, United States

The Business Performance Consultant Team aligns with the Retail Sales Leadership Team to provide strategic consulting and financial analysis to drive sales production and revenue growth with superior service.Responsible for performing data and information analysis by understanding sales volumes, forecasting, trends and recommending business solutions as needed. Developed and maintained relationships with Sales and Leadership TeamsDesigned and implemented Incentive Plans for mortgage consultants and Sales LeadershipAnalyzed performance results as a recognition and performance management tool.Established and managed the minimum performance standards program for our mortgage consultants.

Columbia, South Carolina Metropolitan Area

Managed three fulfillment teams with 10-12 employees per team.Improved our sites cost per loan each year from 2003 thru 2007Our site led in customer service for four straight years (out of 6 operations sites)Conducted annual performance reviews for all direct reports as well as the budgeting of salary increases. Responsible for the hiring of processors, underwriters, closers and team leaders.Conducted needs assessments for staffing of teams via staffing models and load leveling between teams.Coached team leaders on how to manage teams including HR responsibilities.Responsible for employee development and career counseling.Closed 11,187 units for $2.2 Billion in 2007. A 25% increase in units and a 16% increase in dollars over 2006 Closings.

Cary, North Carolina, United States

Responsible for the completion of a monthly operations review.Prepared and disseminated daily performance reports.Created a quality monitoring process that translated into a 5% to 6% increase in on time performance for my department.Developed reporting tools to measure departmental and corporate performance objectives.Worked on the development of web based tools for use throughout the company.Participated in weekly focus groups to improve reporting and standardization within the organization.

Raleigh, North Carolina, United States

Managed a 15 member team composed of processors, closers and underwriters.Resolved customer service issues and complaints.Developed and assembled a team to handle the origination and process of mortgages through a telephone application delivery channel which significantly reduced approval times and costs.Performed testing for First Union's Internet origination process.Created a manual for printing First Union bank account statements as well as training on its use.Created forms using the bank's internal email system to reduce confusion and improve standardization.UnderwriterEvaluated customers credit, employment, assets and collateral to determine credit worthiness.Reviewed documents for accuracy and authenticity.Utilized Desktop Underwriter (DU) and Loan Prospector (LP) underwriting platformsFHA Direct Endorsement (DE) Underwriter Responsible for underwriting over 50 different mortgage products. (Conventional, Jumbo, FHA & VA)Mortgage Loan CounselorCounseled prospective borrowers on various types of mortgages to best meet their financial needs.Closed over $20 million in mortgage loans in one year.Consistently ranked as top producer in the department.ProcessorProcessed Conventional, FHA & VA mortgages