Jim Santanella Email & Phone Number

Seattle, Wa, Us

Seattle, Washington, Us

Seattle, Wa, Us

• Provided support for the X-Ray application in managing project schedules from inception to launch for high-profile sports events including NFL's Thursday Night Football, NBA, MLB, UEFA Champion's League, English Premier League, and Ligue 1.• Communicated effectively with engineering teams and senior leadership to ensure alignment with project goals and timelines.• Generated metrics to track project progress and identify areas for optimization and improvement.• Provided live event support to ensure seamless execution and troubleshooting as needed.• Collaborated closely with Product, Engineers, Developers, and Data Scientists to execute roadmaps effectively.• Led a dedicated full-stack engineering team consisting of CV/ML, Services, and Client engineers to deliver on project objectives.• Established and maintained strong relationships with business partners to ensure alignment and successful project outcomes.• Managed third-party partner relationships responsible for providing static and dynamic data, including Reuters, Sportradar, Stats Perform, and WSC Sports.• Coordinated with a dedicated group of Spotlight operators to integrate and leverage dynamic data effectively in project deliverables.• Ensured seamless integration and functionality of partner technologies to enhance the overall user experience.

Seattle, Washington, Us

• Managed programs of high impact, risk, and complexity, overseeing integrated plans across multiple teams.• Collaborated with internal stakeholders to develop, design, and launch secure and reliable technology solutions, ensuring alignment with business objectives.• Expanded the Operations Advocate team and implemented process improvements to enhance support during internal Design Reviews.• Functioned as a Scrum Master, facilitating scrum practices and ceremonies for the production team, ensuring adherence to Agile principles and promoting continuous improvement.• Prioritized business needs, defined technical components of capability roadmaps, and led project scoping and process definitions.• Managed engineering standards, facilitated process improvements, and provided design review support for the SRE team.• Supported load simulation, capacity testing, chaos engineering, and scaled event readiness initiatives for Nordstrom Technology.• Led key team engagements for DNS, Kubernetes, Secrets Management, DHCP, and provided monitoring tool support for New Relic and Splunk Cloud.• Managed vendor communications and relationships for the SRE team with partners such as Infoblox, NS1, New Relic, and Splunk.• Presented status updates, risk mitigation strategies, and communicated effectively up to VP level.

Seattle, Us

• Developed comprehensive program and product management strategies for APAC partners, leveraging the transformative potential of Powered By Napster PaaS technologies, web/mobile applications, and robust backend systems to drive business growth.• Acted as the Product Owner for Asia partnership delivery teams within an Agile framework, leading the successful launch of Sony Music Japan's groundbreaking Hi-Res music service across diverse platforms.• Directed the establishment, recruitment, supervision, mentorship, and budgeting for the esteemed APAC Technical PGM/PM team, fostering a culture of innovation and excellence.• Negotiated and reviewed contracts for labor selection processes and 3rd party vendors in Japan, China, and Vietnam, ensuring optimal resource allocation and cost-effectiveness.• Spearheaded the management of work items across multiple work streams and local partner management teams, guiding requirements gathering for high-impact projects involving partners such as Sony, Rakuten, Huawei, and RecoChoku.• Led the development of a strategic resource map encompassing APAC projects, identifying and implementing solutions to address staffing gaps and ensure the seamless execution of plans across geographically dispersed teams located in Seattle, Japan, Vietnam, China, and Croatia.• Provided support to the Business Development team in shaping the long-term strategic trajectory of Napster Japan and APAC, leveraging keen business insights and market intelligence to inform decision-making processes.• Monitored and evaluated key performance indicators (KPIs) to gauge the effectiveness and impact of applications and partnerships, facilitating data-driven decision-making and continuous improvement initiatives.

Atlanta, Ga, Us

• Napster (January 2018 - January 2019) Managed a large cross-functional software partnership with Sony Music Japan and spearheaded Asia- Pacific expansion efforts for both new and existing partners in the region.• Led a proof-of-concept initiative to transition from a colocation/data center to a hybrid cloud infrastructure solution, conducting thorough testing on both AWS and GCP platforms.• Oversaw a significant algorithm change in Napster's recommendation engine, impacting playlist, radio, and playback features on mobile and web products.• The Walt Disney Company (June 2017 - December 2017) Facilitated program delivery for the ESPN Systems Engineering team, supporting the successful launch of Fantasy Football 2017 across IT infrastructure and application teams.• Implemented a blend of Agile, DevOps, and Waterfall methodologies to ensure efficient project execution.• Provided infrastructure support, including AWS cloud hosting, to enable seamless operations of Fantasy Football 2017.

Seattle, Us

• Directed and mentored a team of six Program Managers overseeing Rhapsody's diverse portfolio, with a focus on mobile applications (iOS, Android, Windows Phone, BlackBerry), desktop applications (Web, Windows), and backend API systems, including the development of next- generation mobile applications.• Managed the project portfolio and lifecycle gating process, assessing ROI, costing, estimation, and prioritization to ensure seamless alignment with business objectives.• Implemented Agile methodologies (Scrum, Kanban, Lean) to optimize team processes and drive efficiencies in application development and deployment.• Led Rhapsody's international expansion initiatives into European, Latin American, Asian, and North American markets, spearheading cross- functional efforts to facilitate successful application launches and market growth.• Acted as the technical integration point of contact and partner relationship manager for Telefonica-owned carriers (Vivo, Movistar, Terra) across multiple countries in South America and Central America, collaborating closely to engineer technical billing integration solutions for mobile applications and services.• Orchestrated the vendor selection process for translation & localization and internationalization efforts across 34 countries and 16 languages, including contract negotiations to ensure seamless application deployment and user experience.• Project managed the rebranding transition from Rhapsody to Napster across all applications and services, ensuring a cohesive and smooth user experience.• Successfully launched the Rakuten/Napster expansion partnership into the Japanese market, conducting extensive business explorations, partner meetings, and negotiations with major labels to drive application adoption and market penetration.

Seattle, Us

• Led and provided mentorship to three Program Managers overseeing mobile and web application development.• Managed Rhapsody's app development and release efforts for iOS, Android, Windows Phone, and BlackBerry platforms, including daily scrums, bug triages, retrospectives, planning, and tasking meetings.• Served as the technical contact for all Verizon Wireless and MetroPCS-related projects, overseeing LTE integration, Android app-to-app deep-linking, carrier billing for Rhapsody's Android app, SLA management, billing APIs, and new customer provisioning.• Managed strategic transitional IT projects related to Rhapsody International's spinoff from RealNetworks, including vendor selection processes for networking, data centers, ERP, and telephony providers.• Program managed the Napster UK & DE application and migration efforts during the acquisition from Best Buy.

Seattle, Wa, Us

• Led the successful launch of the Rhapsody MP3 Store, including gathering requirements, developing project plans, schedules, and creating functional specification documentation for the website's launch.• Managed software releases and oversaw bug triage meetings, maintenance releases, and server build-out for Rhapsody Online, Rhapsody's Facebook app, and co-branded Rhapsody websites for Comcast, Optimum, and Cox.• Directed all technical and operational projects for RollingStone.com, collaborating closely with Wenner Media editorial staff to deliver new features, daily updates, and ongoing maintenance of the website.

Seattle, Wa, Us

• Managed the NFL FieldPass product for three seasons, serving as the primary technical contact for all league and team video/audio events acquired via satellite, phone coupler, IDSN, and fiber connections. Provided assistance with remote encode setups and addressed live/on- demand content issues in various formats including Real, Windows Media, Flash, MP3/MP4, and QuickTime.• Provided ongoing support to a diverse client base, including the NFL, NBA, PGA, CSTV, ESPN, Rolling Stone, C-SPAN, KING-FM, UConn, Santana, Heart, Foo Fighters, Staind, and Clive Davis's Yearly Pre-Grammy Party, addressing streaming, encoding, and authoring issues.• Responsible for estimating costs, maintaining production schedules, and managing budgets, including coordination of outsourced production elements with third-party vendors.

Bristol, Ct, Us

• Established the Photo Imaging Group in Seattle to enhance the utilization of photography across all ESPN-owned websites, which involved hiring staff, scheduling, purchasing, and developing production workflows.• Provided leadership to a team of eight Photo Editors and four Multimedia Editors, overseeing operations in both the Seattle and Bristol offices.• Managed rights compliance for all photo and video footage published across ESPN's websites, ensuring adherence to copyright and licensing agreements.• Provided art direction for illustrations used in editorial packages and live event photography at high-profile events such as the Summer X Games and the ESPY Awards.

Bristol, Ct, Us

• Played a key role as part of the initial team that launched the premier issue of ESPN The Magazine in March 1998. Responsibilities included ensuring color quality, overseeing production, and managing manufacturing processes for ESPN The Magazine, as well as other titles including Discover, Disney Adventure, Family Fun, Disney Magazine, and Animal Kingdom.• Supervised the production process of the on-site prepress vendor, Applied Graphics Technologies, ensuring efficient workflow and adherence to quality standards.

Ba, Communications

General